Prospect Management Analyst Advancement Services Hadley, MA About University of Massachusetts Amherst Foundation Established in 2003, the University of Massachusetts Amherst Foundation (UMAF), a private 501(c)(3) nonprofit organization, exists to raise philanthropic funds in support of the University of Massachusetts Amherst’s mission and highest aspirations. Located on the Amherst campus and wholly dedicated to supporting the University’s mission, UMAF is a separately governed nonprofit organization with its own health, wellness, and retirement benefits. UMAF serves the University of Massachusetts Amherst community by serving as a best practices resource for fundraising strategy and implementation. About the role Reporting to the Executive Director of Prospect Development, the Prospect Management Analyst is a member of a team responsible for maximizing the fundraising potential of portfolios, including the strategic alignment of gift officer portfolios, incorporating identified strategies and plans, progress tracking through the donor cycle, and accurate reporting towards goals, as well as managing a move management system to drive progress towards the successful completion of all planned solicitations. Location: This is a full-time hybrid position and is open to employees in select US states: Massachusetts, New York, Connecticut, Rhode Island, New Jersey and New Hampshire What you'll do - In partnership with the Prospect Research team, provide support to inform prospect management strategies for fundraising colleagues. - Build and maintain fundraiser portfolios, ensuring that top prospects are actively managed by fundraisers. - Regularly review and manage prospect holding pools to determine when assignments to fundraisers are appropriate. - Participate in and/or lead portfolio review sessions with fundraisers and prospect researchers. - Implement methods to evaluate portfolio productivity and fundraiser activities/strategies. - Apply analytics - portfolio metrics, productivity measures, and data visualization - to evaluate gift officer strategies and surface prospects ready for action. - Use AI tools to identify patterns across portfolios, applying sound judgment to verify and refine AI-generated output. - Provide proposal-related support to fundraisers, including proposal pipeline processes and development. - Ensure the effective and timely capture of relationship management data, and its entry into the donor database, as appropriate. - Exercise appropriate care with confidential donor information, including when using approved AI and analytics tools. - Establish a strong partnership and open communication with fundraisers and other UMAF colleagues. - Contribute to the improvement of processes and procedures for the prospect development team. - Provide ad hoc prospect list generation for fundraisers to assist in identifying prospects ready for outreach or assignment. - Assist with training and work oversight of student workers, as needed. - Other duties as assigned. UMAF is building and growing, and this position will support those efforts with other duties as assigned from time to time. Qualifications • Bachelor's degree. • 2+ years of experience in prospect research, prospect management and/or prospect development, or an equivalent combination of education and experience. • Strong analytical skills, as well as written and verbal communication skills. • Demonstrated comfort using AI tools to summarize, draft, or analyze, and a willingness to integrate them into daily work. • Strong interpersonal skills with the ability to work within a customer service-oriented environment. • Experience with Microsoft Office suite, including Word, Excel, and PowerPoint. Preferred Qualifications • 2+ years of experience in prospect development. • Experience working in a large university. • Familiarity with Salesforce and Tableau; comfort pulling and shaping data (Salesforce reports, basic querying). • Fluency with AI tools in an advancement context - able to write effective prompts, evaluate and refine outputs, and judge when AI is and isn't the right tool for a task. Note: We’re passionate about building a diverse team. If your experience is close, but not an exact match, please consider applying. Experience comes in many forms, and skills are transferable. We know that diverse teams make better decisions and deliver better results, which is why we’re committed to adding new perspectives and encourage everyone to apply. BENEFITS - 20 vacation days, 12 holidays, 12 sick days, 5 personal days, and 2 office closure days. - 4-day summer work week. - 401(k) plan. You contribute 5% and receive a 10% match. - Health insurance packages for medical, dental, and vision. - 16 weeks of paid parental leave to use within 1 year of childbirth. An additional 6 weeks available for the birthing parent. Part-time work for full-time pay for the first 4 weeks post parental leave. - Learn more about our benefits. Proposed Annual Salary Range: $65,000 - $72,000

• The Sr. Configuration Analyst is responsible for providing business and technical expertise to identify, develop and implement system configuration solutions that enhance and support business operations. • Is responsible for performing complex analysis and configuration functions • The position requires project implementation management and demonstrated analytical skills. • The work responsibilities range from high level functional analysis to support management decisions, to detailed and technical system configuration.

Role Description The Senior Analyst - Digital Governance supports United’s strategy to build a sustainable, automated compliance capability that strengthens cybersecurity, data integrity, fraud prevention, and financial control assurance across the enterprise. This role helps modernize how compliance is tracked, measured, and reported so regulatory obligations are embedded into daily operations rather than managed reactively. The Senior Analyst partners across Cybersecurity & Digital Risk, Digital Technology, Finance, HR, Loyalty, and Operations to implement proactive controls, improve audit readiness, and reduce regulatory, financial, and reputational risk. The role contributes to enterprise initiatives that protect operational continuity, support transformation programs, and strengthen trust with customers, regulators, and business partners. - Lead compliance assessments and control evaluations across cybersecurity, data integrity, fraud prevention, and financial control domains to identify gaps, define remediation priorities, and strengthen continuous assurance across enterprise operations. - Partner with Digital Technology, Finance, HR, Loyalty, Operations, and external stakeholders to embed regulatory and control requirements into transformation programs, operational workflows, and partner-facing processes. - Implement and enhance automated compliance monitoring, evidence collection, and reporting capabilities that provide real-time visibility into control performance, reduce manual audit effort, and support continuous compliance program maturity. - Support regulatory compliance programs and audits across evolving domestic and international requirements, including financial controls, privacy and data protection, payment ecosystems, defense-related standards, and other high-assurance cybersecurity obligations. - Develop, maintain, and enhance governance documentation, policies, standards, and control procedures that align regulatory expectations with enterprise operations and support scalable compliance across modernized platforms and processes. - Analyze fraud, identity, and customer data compliance risks and support implementation of capabilities that improve detection, prevention, contractual compliance, and data integrity across customer, loyalty, finance, and partner ecosystems. - Communicate compliance, risk, and assurance insights through clear written, verbal, and visual reporting for leaders, auditors, regulators, and business stakeholders, enabling informed decisions and accountability across the enterprise. Qualifications - Bachelor's degree required, with preference for Cybersecurity, Information Technology, Information Systems, Risk Management, Finance, or related field. - Knowledge of cybersecurity, audit, compliance, or internal control frameworks. - 3+ years of related experience in cybersecurity compliance, governance, audit, risk management, internal controls, fraud prevention, or regulatory program support. - Knowledge of cybersecurity, regulatory compliance, internal controls, and risk management principles in complex enterprise environments. - Background with continuous monitoring or continuous auditing. - Ability to assess control effectiveness, identify compliance gaps, and translate findings into practical remediation and governance actions. - Skill in developing compliance metrics, reporting, and evidence-based insights that support audit readiness and leadership decision-making. - Experience working across business and technology teams to embed control requirements into automated processes and transformation programs. - Ability to manage multiple priorities in a dynamic environment while communicating effectively with leaders, auditors, regulators, and cross-functional stakeholders. - Must be legally authorized to work in the United States for any employer without sponsorship. - Successful completion of interview required to meet job qualification. - Reliable, punctual attendance is an essential function of the position. Requirements - Master's degree (Preferred). - Certifications such as CISA, CRISC, CISSP, or CISM (Preferred). - Experience supporting automated compliance programs, enterprise transformation initiatives, regulated environments, or cross-functional control implementation (Preferred). Benefits - Medical, dental, vision, life, accident & disability insurance. - Parental leave. - Employee assistance program. - Commuter benefits. - Paid holidays and paid time off. - 401(k) plan. - Flight privileges.

Role Description This is a mid-level Service Desk analyst position with a primary responsibility of providing functional workflow support in Epic EMR with secondary responsibility in providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. - The incumbent is responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. - Must balance technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. - Will work to resolve or appropriately escalate calls from Medical Center and Campus staff, primarily physicians and nurses. - Assist with maintaining the Knowledge Base (KB). - Must communicate technical concepts effectively in both written and oral forms. - May have advanced technical knowledge as well as application access to resolve application problems. - Will act as a mentor to junior level staff and may handle more complex internal escalations. - Must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations. Qualifications - Experience in providing functional workflow support in Epic EMR. - Strong customer service skills. - Ability to communicate technical concepts effectively. - Advanced technical knowledge in relevant applications. Requirements - Experience in a Service Desk or IT support role. - Familiarity with IT policies and Medical Center regulations. - Ability to maintain secure and confidential information. - Flexibility in scheduling and willingness to work nights, weekends, and on-call rotations. Benefits - Competitive salary and benefits package. - Opportunities for professional development. - Supportive work environment focused on equity and diversity.