UCSF

Role Description The Health Information Coder III is a senior-level inpatient coder with an advanced knowledge and skill set to utilize the ICD-10-CM, ICD-10-PCS, CPT, HCPCS classification systems. The skill set extends to advanced knowledge and comprehension of code sequences into Diagnoses Related Groups. Cases are coded to comply with the official guidelines for coding and reporting, practice standards, and code of ethics for HIMS coder. Cases are abstracted according to UCSF Health policies and procedures. The focus of coding and abstracting is on a range of all primary hospital services. Note: We are offering a new hire sign-on bonus of $2,000. All external new hires who have not worked for a UC in the last 12 months are eligible. The bonus is payable after 30 days of continuous employment. Qualifications - Advanced knowledge of ICD-10-CM, ICD-10-PCS, CPT, HCPCS classification systems. - Comprehension of code sequences into Diagnoses Related Groups. - Ability to code cases in compliance with official guidelines and practice standards. - Experience in abstracting cases according to UCSF Health policies and procedures. Requirements - Senior-level inpatient coding experience. - Knowledge of health information management standards. - Understanding of HIPAA and California state law regarding health records. Benefits - Sign-on bonus of $2,000 for eligible new hires. - Comprehensive benefits package (details available on the UCSF benefits website). Company Description The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. - Home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells. - Committed to professionalism, respect, integrity, diversity, and excellence (PRIDE values). - Dedicated to building a broadly diverse community and nurturing a culture that is welcoming and supportive.

Role Description Involves the evaluation of physician documentation, utilizing clinical expertise to ensure that the patient’s severity of illness and risk of mortality are accurately portrayed in the medical record for specificity and increased coding accuracy. Interacts with physicians, clinical staff, and health information management professionals. Works with coding staff to ensure that documentation of discharge diagnoses and any co-existing co-morbidities are a complete reflection of the patient’s clinical status and care. Qualifications - Clinical expertise in evaluating physician documentation. - Ability to interact effectively with physicians and clinical staff. - Experience in health information management. - Knowledge of coding practices related to discharge diagnoses and co-morbidities. Requirements - Reports to a CDI Manager under the leadership of the System Director of CDI. - Supports best practices in clinical documentation integrity strategies. - Emphasis on severity of illness, medical complexity, and quality in the medical record. - Follows Case Mix Index (CMI), risk-adjusted outcomes, and mortality ratings. Benefits - Comprehensive benefits package. - Equity in care delivery and workforce. - Commitment to building a diverse community. - Supportive and welcoming culture. Company Description The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells.

Role Description This is a mid-level Service Desk analyst position with a primary responsibility of providing functional workflow support in Epic EMR with secondary responsibility in providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. - The incumbent is responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. - Must balance technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. - Will work to resolve or appropriately escalate calls from Medical Center and Campus staff, primarily physicians and nurses. - Assist with maintaining the Knowledge Base (KB). - Must communicate technical concepts effectively in both written and oral forms. - May have advanced technical knowledge as well as application access to resolve application problems. - Will act as a mentor to junior level staff and may handle more complex internal escalations. - Must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations. Qualifications - Experience in providing functional workflow support in Epic EMR. - Strong customer service skills. - Ability to communicate technical concepts effectively. - Advanced technical knowledge in relevant applications. Requirements - Experience in a Service Desk or IT support role. - Familiarity with IT policies and Medical Center regulations. - Ability to maintain secure and confidential information. - Flexibility in scheduling and willingness to work nights, weekends, and on-call rotations. Benefits - Competitive salary and benefits package. - Opportunities for professional development. - Supportive work environment focused on equity and diversity.

Role Description This is a mid-level support position for problem resolution and providing technical recommendations for more complex problems. - Provide day-to-day advanced consultation, training, instruction, and troubleshooting/problem-solving to technical staff and end users for hardware, software, network, and related computer systems. - Analyze, recommend, install, configure, and evaluate systems and tools for internal and end user use. - Develop and conduct tests of hardware and software and report on configurations and behavior. - Develop and provide technical documentation and training. - Assess needs and recommend hardware and software acquisitions and upgrades. - Participate in system administration with appropriate tools such as Microsoft ADUC, MS System Configuration Manager, and Tivoli Endpoint Manager (Big Fix). - Resolve technical issues concerning desktop computers, laptops, communication devices, printers, and other peripherals. - Provide software support and user training on applications for computers and communication devices (iPad, iPhone, Android). - Document in detail the request and incident resolution and track hours worked in the help desk ticketing system. - Provide customers with status updates. - Balance technical knowledge and skill with a high level of customer service objectives. - Exercise sound judgment and prioritization and reorganization of customer requests. - Be flexible with scheduling and willing to work nights and weekends. - Support a 7x24 environment and participate in weekend and after hours on-call rotation. Qualifications - Familiarity with specific IT technical policies. - Ability to apply professional business/technical support concepts to resolve hardware, software, and networking issues of moderate scope and complexity. - Ability to analyze situations or data requiring a review of a variety of factors. Requirements - Must maintain secure and confidential information. Benefits - 24x7 support to the University community. - Commitment to nurturing the potential of team members and empowering them to excel. - Focus on maintaining systems and resolving issues. - Upholding the highest level of responsiveness and reliability for customers.

Role Description The Practice Coordinator 3 (PC 3) is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. - Provides support to all functions of the administrative teams including but not limited to: - CRM messages - Insurance eligibility verification - Authorizations submission and retroactive authorization request - Billing cycle maintenance - Telephone encounters - New patient and follow-up referrals - APeX in-baskets messaging - Scanning - Patient registration - Responsible for the maintenance of all routine clerical operations and communications. - A team player who works closely with others and is flexible in dealing with changing priorities. - A self-reliant individual who synthesizes knowledge of practice operations to: - Problem-solve - Prioritize - Facilitate complex transactions in daily activities - Makes a difference for patients in an outpatient care unit by providing excellent customer service. - Facilitates and ensures the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. Qualifications - Experience in administrative support roles. - Strong communication skills. - Ability to work collaboratively in a team environment. - Proficiency in CRM systems and medical billing processes. Requirements - Ability to manage multiple tasks and prioritize effectively. - Flexibility to adapt to changing priorities. - Strong problem-solving skills. Benefits - Comprehensive health benefits. - Retirement plans. - Professional development opportunities. - Work-life balance initiatives. Company Description The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. - It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. - Brings together the world’s leading experts in nearly every area of health. - Home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Role Description The Service Desk Supervisor, Day will be a critical part of the Service Desk team within Customer Experience, coordinating the operations of the service desk during day shifts. The Supervisor will: - Manage the Service Desk Analysts and direct their day-to-day work. - Work closely with the Manager, Technical Support Services to ensure reliable and efficient operations of the service desk. - Provide technical guidance within the service desk, ensuring that all technical issues are resolved efficiently and effectively. - Coordinate operations during the day shift to ensure incoming requests are handled and incidents and service requests are properly prioritized and resolved. - Allocate resources effectively during the day shift and act as a point of escalation for issues. - Maintain customer satisfaction and resolve incidents efficiently. - Develop, implement, and maintain Standard Operating Procedures (SOPs) for service desk operations. - Track and report on metrics to identify areas of improvement in operations. - Identify opportunities for improvement by reviewing service desk calls and messages for quality assurance. The Supervisor will positively impact UCSF’s operations and culture by ensuring UCSF’s IT infrastructure is operable, secure, efficient, and effective in service of the University’s mission. This role will execute UCSF’s vision while modeling UCSF’s culture and values. Qualifications - Experience in a supervisory role within a service desk or technical support environment. - Strong technical knowledge and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to manage multiple priorities and work in a fast-paced environment. Requirements - Proven experience in managing a team of service desk analysts. - Ability to develop and implement SOPs. - Experience in tracking and reporting on operational metrics. - Strong customer service orientation. Benefits - Comprehensive health benefits. - Retirement plans. - Professional development opportunities. - Work-life balance initiatives.

Role Description This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. - Responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. - Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. - Works to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB). - Communicates technical concepts effectively in both written and oral forms. - Applies advanced technical knowledge as well as application access to resolve application problems. - Acts as a mentor to junior-level staff and is called upon to act in a Level II capacity to handle more complex internal escalations. - Takes an ownership role in helping to ensure that team service levels are met. - Must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations. Company Description The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. - It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. - We bring together the world’s leading experts in nearly every area of health. - We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells.

Role Description Serves as a liaison between People Strategy, HR, and operational stakeholders and the Data & Insights function. People Strategy Enablement Advisor translates business priorities into analytics use cases, requirements, and decision-support needs, while partnering with the Data & Insights team that owns technical development and delivery. Ensures that analytics efforts focus on the highest-priority workforce challenges and UCSF continues to transition from descriptive reporting to predictive and prescriptive insights. This role owns UCSF’s people analytics use-case portfolio and roadmap, translating business needs into actionable analytics, reporting, and dashboard requirements to govern the development glidepath. Qualifications - Experience in analytics and data interpretation. - Strong communication and collaboration skills. - Ability to translate business needs into technical requirements. Requirements - Proven experience in a similar role. - Understanding of workforce analytics and reporting. - Familiarity with predictive and prescriptive analytics. Benefits - Comprehensive health benefits. - Retirement plans. - Professional development opportunities. - Work-life balance initiatives. Company Description The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. - UCSF is committed to professionalism, respect, integrity, diversity, and excellence. - We seek candidates who contribute to our commitment to equity and a diverse community.

Role Description The key job responsibilities of the Clinical Data Analyst (CDA) include: - Managing research customer requests for data sets - Working with the client to understand data needs - Developing clear specifications of requirements - Building complex queries - Writing Structured Query Language (SQL) code - Translating needs into data extract, documentation, and code - Implementing tools applied to clinical information to help clients achieve research aims - Working closely with clinicians across all hospital/healthcare departments - Applying sound programming principles and standardized procedures to ensure reproducibility - Supporting requests from various research domains - Providing excellent customer service, troubleshooting system issues, and validating results - Building code against UCSF’s APeX or other electronic healthcare systems - Demonstrating clear communication with clients and team members - Validating data and providing output in a clear, understandable format - Maintaining strong customer relationships with clients Company Description The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells. UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Role Description The National Clinician Consultation Center (NCCC) HIV/Viral Hepatitis Clinical Education Specialist will be responsible for providing clinical education to NCCC’s external users/learners via the program’s teleconsultation services and public-facing resources. - Utilize clinical acumen and practice experience on HIV, viral hepatitis, and substance use care to provide clinical education directly to NCCC users. - Answer incoming calls from clinicians nationally regarding HIV, viral hepatitis, and other key co-occurring conditions (e.g., substance use/behavioral health disorders). - Perform administrative/operational duties accompanying the role as an educator with the NCCC. - Collect and document relevant education/training activity information for accurate reporting. - Prepare materials to distribute to callers. - Participate in quality improvement meetings and related activities (e.g., internal training sessions on emerging topics). - Assist with relevant regulatory activities to ensure program compliance. - Education domains may include best and emerging practices in HIV/viral hepatitis/SUD-related patient care. - Work with allied professionals to deliver team-based care in these areas. - Understand impacts of systems/policy changes on health care delivery for people living with HIV/viral hepatitis/SUD. The Clinical Education Specialist will interface with diverse internal and external stakeholders and is expected to apply a warm and non-judgmental manner, demonstrating interpersonal professionalism, sensitivity, and integrity. NCCC staff are asked to maintain a collaborative approach to their work and help cultivate standardized workflows and processes to ensure high-quality services are consistently provided and that program deliverables are met. Currently, the NCCC offers services 7 days/week; therefore, the incumbent may be asked to help staff services on some weekends depending on the program’s needs and applicant availability. Qualifications - Clinical experience in HIV, viral hepatitis, and substance use care. - Strong communication and interpersonal skills. - Ability to work collaboratively with diverse stakeholders. Requirements - Experience in providing clinical education or consultation. - Ability to handle sensitive topics with professionalism and integrity. - Willingness to work weekends as needed. Benefits - Opportunity to work in a supportive and collaborative environment. - Access to ongoing training and professional development. - Flexible scheduling options.