Role Description The Senior Analyst - Digital Governance supports United’s strategy to build a sustainable, automated compliance capability that strengthens cybersecurity, data integrity, fraud prevention, and financial control assurance across the enterprise. This role helps modernize how compliance is tracked, measured, and reported so regulatory obligations are embedded into daily operations rather than managed reactively. The Senior Analyst partners across Cybersecurity & Digital Risk, Digital Technology, Finance, HR, Loyalty, and Operations to implement proactive controls, improve audit readiness, and reduce regulatory, financial, and reputational risk. The role contributes to enterprise initiatives that protect operational continuity, support transformation programs, and strengthen trust with customers, regulators, and business partners. - Lead compliance assessments and control evaluations across cybersecurity, data integrity, fraud prevention, and financial control domains to identify gaps, define remediation priorities, and strengthen continuous assurance across enterprise operations. - Partner with Digital Technology, Finance, HR, Loyalty, Operations, and external stakeholders to embed regulatory and control requirements into transformation programs, operational workflows, and partner-facing processes. - Implement and enhance automated compliance monitoring, evidence collection, and reporting capabilities that provide real-time visibility into control performance, reduce manual audit effort, and support continuous compliance program maturity. - Support regulatory compliance programs and audits across evolving domestic and international requirements, including financial controls, privacy and data protection, payment ecosystems, defense-related standards, and other high-assurance cybersecurity obligations. - Develop, maintain, and enhance governance documentation, policies, standards, and control procedures that align regulatory expectations with enterprise operations and support scalable compliance across modernized platforms and processes. - Analyze fraud, identity, and customer data compliance risks and support implementation of capabilities that improve detection, prevention, contractual compliance, and data integrity across customer, loyalty, finance, and partner ecosystems. - Communicate compliance, risk, and assurance insights through clear written, verbal, and visual reporting for leaders, auditors, regulators, and business stakeholders, enabling informed decisions and accountability across the enterprise. Qualifications - Bachelor's degree required, with preference for Cybersecurity, Information Technology, Information Systems, Risk Management, Finance, or related field. - Knowledge of cybersecurity, audit, compliance, or internal control frameworks. - 3+ years of related experience in cybersecurity compliance, governance, audit, risk management, internal controls, fraud prevention, or regulatory program support. - Knowledge of cybersecurity, regulatory compliance, internal controls, and risk management principles in complex enterprise environments. - Background with continuous monitoring or continuous auditing. - Ability to assess control effectiveness, identify compliance gaps, and translate findings into practical remediation and governance actions. - Skill in developing compliance metrics, reporting, and evidence-based insights that support audit readiness and leadership decision-making. - Experience working across business and technology teams to embed control requirements into automated processes and transformation programs. - Ability to manage multiple priorities in a dynamic environment while communicating effectively with leaders, auditors, regulators, and cross-functional stakeholders. - Must be legally authorized to work in the United States for any employer without sponsorship. - Successful completion of interview required to meet job qualification. - Reliable, punctual attendance is an essential function of the position. Requirements - Master's degree (Preferred). - Certifications such as CISA, CRISC, CISSP, or CISM (Preferred). - Experience supporting automated compliance programs, enterprise transformation initiatives, regulated environments, or cross-functional control implementation (Preferred). Benefits - Medical, dental, vision, life, accident & disability insurance. - Parental leave. - Employee assistance program. - Commuter benefits. - Paid holidays and paid time off. - 401(k) plan. - Flight privileges.

Role Description This is a mid-level Service Desk analyst position with a primary responsibility of providing functional workflow support in Epic EMR with secondary responsibility in providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. - The incumbent is responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. - Must balance technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. - Will work to resolve or appropriately escalate calls from Medical Center and Campus staff, primarily physicians and nurses. - Assist with maintaining the Knowledge Base (KB). - Must communicate technical concepts effectively in both written and oral forms. - May have advanced technical knowledge as well as application access to resolve application problems. - Will act as a mentor to junior level staff and may handle more complex internal escalations. - Must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations. Qualifications - Experience in providing functional workflow support in Epic EMR. - Strong customer service skills. - Ability to communicate technical concepts effectively. - Advanced technical knowledge in relevant applications. Requirements - Experience in a Service Desk or IT support role. - Familiarity with IT policies and Medical Center regulations. - Ability to maintain secure and confidential information. - Flexibility in scheduling and willingness to work nights, weekends, and on-call rotations. Benefits - Competitive salary and benefits package. - Opportunities for professional development. - Supportive work environment focused on equity and diversity.

Role Description As a Quality Assurance Analyst, you'll help ensure the quality and reliability of technology solutions that support our customers and employees. You'll collaborate with experienced QA professionals to plan and execute testing, identify issues, and improve software quality throughout the development lifecycle. This is an excellent opportunity to grow your technical skills while gaining experience in a collaborative and regulated technology environment. Key Accountabilities - Execute functional, integration, and user acceptance testing to validate business requirements and system functionality. - Develop clear test cases, test scenarios, and test data based on business requirements and user stories. - Document testing results, defects, and retesting activities to support timely issue resolution and successful project delivery. - Partner with QA Leads, project teams, and business stakeholders to communicate testing progress and quality outcomes. - Support automated testing efforts by creating and maintaining automated test scripts as assigned. - Validate third-party interfaces and system integrations to ensure accurate and reliable end-to-end processing. - Maintain testing plans, quality documentation, and testing artifacts using established QA tools and methodologies. - Contribute to continuous improvement by participating in knowledge sharing, cross-training, and process enhancements. Qualifications - Associate degree in Business, Information Technology, or an equivalent combination of education and experience. - 2+ years of experience in software testing and Quality Assurance Life Cycle Management. - 2+ years of experience creating test scenarios and test cases based on business requirements. - Experience performing manual software testing and documenting test results and defects. - Strong analytical, problem-solving, communication, and organizational skills. Preferred Qualifications - Experience working within a financial institution or other regulated industry. - Experience collaborating with on-site and offshore project teams. - Experience using Atlassian Jira, Confluence, Xray, or similar test management tools. - Exposure to software development life cycle (SDLC) processes and automated testing practices. Benefits - Retirement savings including both 401(k) and Pension plans. - Paid time off to volunteer in your community. - Opportunities to connect with others through our diversity-focused Colleague Resource Groups. - Competitive salaries with professional development and advancement opportunities. - Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits, and much more. - Personal banking, loan, investment, and insurance benefits.

Role Description Must possess expert-level traditional business analyst skills but are also expected to have proficiency in technical disciplines within data management and/or application development. Responsible for leading businesses in implementing technology solutions in a cost-effective manner by determining the requirements of a project or program, leading or participating in the solutioning and design of requirements implementation and communicating results to/obtaining signoff from stakeholders. - Participate in every stage of the software development and/or implementation lifecycle, from analysis and design through testing, release, and maintenance while adhering to current Software Development Life Cycle (SDLC) processes. - Lead business conversations, clarify ambiguity, structure work clearly in Jira, understand the SDLC, support testing and UAT, and identify data, API, integration, and downstream impacts before they become delivery issues. Qualifications - Bachelor’s degree in computer science, Information Technology, Business Administration, or equivalent work experience - 5+ years of experience in Information Technology and business/industry - 5+ years’ experience working on moderate-to-complex projects or systems - Strong background with requirements gathering and analysis - Ability to translate business and functional requirements into use cases, epics, user stories, and acceptance criteria - Agile/Lean experience, with Waterfall experience preferred - Understanding of SDLC, testing stages, and system delivery - Ability to write and execute test plans and test cases - Experience engaging with developers, business partners, QA, and project stakeholders - SQL experience and ability to support basic data analysis - Strong written and verbal communication skills - Ability to explain technical concepts in business terms - Risk assessment, problem solving, negotiation, and influencing skills - Experience in insurance is preferred Requirements - Ability to lead discovery conversations, not just document what is shared - Strong skills clarifying vague, incomplete, or conflicting requirements - Ability to separate the business need from the requested solution - Ability to identify edge cases, assumptions, dependencies, and downstream impacts - Ability to turn business needs into clear, testable, developer-ready requirements - Ability to document current-state and future-state processes - Experience creating process flows, swimlanes, decision trees, or workflow documentation - Experience with Confluence or other structured documentation tools - Ability to assess upstream/downstream impacts, including data, reporting, security, permissions, integrations, and operational impacts - Able to organize information into clear decisions, requirements, and next steps - Strong Jira experience beyond basic ticket entry - Experience maintaining backlog hygiene and identifying whether a story is ready for development - Ability to use Jira to support delivery tracking, prioritization, dependencies, blockers, and reporting - Understanding of the full delivery lifecycle from intake through release - Experience supporting refinement, development, testing, UAT, defect triage, release readiness, and production validation - Ability to help business users define UAT scenarios - Ability to document defects clearly with expected results, actual results, and steps to reproduce - Strong follow-through and ownership from requirements through implementation - Familiarity with Salesforce objects, fields, record types, page layouts, flows, validation rules, permissions, reports, and dashboards - Ability to understand how Salesforce configuration may impact requirements, testing, and delivery - Ability to partner effectively with Salesforce developers and administrators Company Description H.W. Kaufman Group is a powerful global network of companies dedicated to shaping the future of insurance. With thousands of dedicated professionals across an extensive network of over 60 offices around the world, we lead by offering innovative solutions that are at the forefront of the industry. We are privately owned and thus free from the influence of Wall Street. This allows us the ability to adapt to constantly fluctuating market conditions. From brokerage, underwriting, and real estate to claims, loss control and risk management services, our depth of services is unrivaled.