The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Clinical Service Desk IT Analyst
Location
United States
Posted
1 day ago
Salary
$79.7K - $135.0K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Clinical Service Desk IT Analyst
UCSF
Role Description This is a mid-level Service Desk analyst position with a primary responsibility of providing functional workflow support in Epic EMR with secondary responsibility in providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. - The incumbent is responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. - Must balance technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. - Will work to resolve or appropriately escalate calls from Medical Center and Campus staff, primarily physicians and nurses. - Assist with maintaining the Knowledge Base (KB). - Must communicate technical concepts effectively in both written and oral forms. - May have advanced technical knowledge as well as application access to resolve application problems. - Will act as a mentor to junior level staff and may handle more complex internal escalations. - Must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations. Qualifications - Experience in providing functional workflow support in Epic EMR. - Strong customer service skills. - Ability to communicate technical concepts effectively. - Advanced technical knowledge in relevant applications. Requirements - Experience in a Service Desk or IT support role. - Familiarity with IT policies and Medical Center regulations. - Ability to maintain secure and confidential information. - Flexibility in scheduling and willingness to work nights, weekends, and on-call rotations. Benefits - Competitive salary and benefits package. - Opportunities for professional development. - Supportive work environment focused on equity and diversity.
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