Role Description Lead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvement. - Drive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions. - Build, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processes. - Own and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolution. - Maintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks. - Oversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational history. - Review, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and deposits. - Manage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolution. - Resolve settlement delays, operational escalations, and debt-related issues directly with partners. - Identify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutions. - Collaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to support sustainable partner growth and operational stability. - Contribute to the development and standardization of internal partnership processes, reporting, and operational controls. Qualifications - Previous leadership experience within partnerships, account management, operations, or payment infrastructure teams. - Proven ability to lead and coordinate multiple teams in a fast-paced fintech, acquiring, or payment infrastructure environment. - At least 4+ years of experience in account management, partner success, onboarding, or partnership operations within a PSP, acquirer, payment gateway, or payment infrastructure company. - Strong understanding of payment processing, including approval rates, acquiring flows, settlements, risk management, and compliance frameworks. - Hands-on experience managing merchant accounts and PSP relationships with a deep understanding of how the payments ecosystem operates. - Strong operational mindset with the ability to manage multiple priorities, resolve escalations, and improve complex workflows. - Comfortable working with operational dashboards and data; confident Excel skills are required, experience with BI or operational analytics tools is a plus. - Ownership-driven approach - able to proactively identify issues, make decisions, and drive solutions independently. - Strong communication and stakeholder management skills, with the ability to work effectively across technical, operational, commercial, and external partner teams. - Fluent Russian and strong English communication skills. Benefits - Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space! - Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us. - A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do. - Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews. - Remote Work: full flexibility to work remotely from wherever you do your best work. - Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave. - Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage. - Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools. - Coworking Support: dedicated budget for a productive workspace beyond home. - Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best. - Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.