• Lead and govern enterprise-wide brand reputation strategy, ensuring consistent, compliant, and credible brand representation across all public-facing channels, platforms, and emerging technologies. • Identify, evaluate, and manage strategic partnerships, endorsements, and third-party platforms that enhance brand trust, credibility, and visibility across paid, owned, earned, and field channels. • Monitor, analyze, and report on brand sentiment, reviews, and external perception, surfacing insights, risks, and recommendations to inform brand strategy and marketing campaigns. • Serve as the cross-functional subject matter expert, managing intake and prioritization of reputation and partnership initiatives while ensuring alignment with broader marketing, media, and brand strategy. • Partner with Compliance, Recruiting, and cross-functional Marketing teams to shape both customer and employer brand reputation, including response frameworks, risk management, recruiting brand positioning, and crisis coordination. • Define and track performance metrics for reputation and partnerships, delivering executive-level reporting and insights that drive continuous improvement and measurable business impact.

• Serve as primary point of contact for a portfolio of Tier 1 and Tier 2 accounts • Develop and execute account plans that drive retention and identify upsell opportunities • Partner with the vCIO/TAM to prepare and deliver quarterly business reviews (QBRs) for strategic accounts • Proactively monitor account health indicators including support volume, contract dates, and relationship signals • Own renewal conversations and negotiate contract expansions within approval thresholds • Escalate technical issues appropriately and follow through to resolution • Maintain accurate CRM records, activity logs, and account health scores in HubSpot • Surface upsell and cross-sell opportunities and coordinate with Sales and the vCIO on larger opportunities • Mentor Account Managers and provide guidance on complex account situations • Represent the client voice internally — bring structured feedback to delivery, product, and leadership

• Driving information security, third-party risk, and privacy outcomes is a team sport. • Build multi-year partnership plans that improve customer outcomes and generate partner-sourced and partner-influenced revenue, while applying appropriate independence and conflict-of-interest safeguards for each partner type. • Drive alliance operational rigor and business review governance with Sprinto and partner senior leaders to ensure accountability against shared commercial targets. • Ensure accountability against agreed partnership outcomes. • Lead cross-functional engagement across Sprinto's sales, customer experience, and product teams to expand partner-driven pipeline and deliver consistent partner-led customer outcomes. • Develop and maintain executive-level relationships with Practice Leaders, Managing Directors, and senior practitioners across the delivery partner ecosystem. • Establish and govern joint go-to-market initiatives, enablement programs, and co-marketing plans with delivery partners, ensuring clear milestones, progress tracking, and executive sponsorship. • Manage commercial and operational alignment between Sprinto's internal teams and delivery partners to resolve conflicts, accelerate deal velocity, and drive new logo and revenue growth. • Identify and develop new use cases and joint solutions with key delivery partners that expand Sprinto's addressable market across compliance frameworks and customer segments. • Build and maintain a coverage-mapped portfolio of delivery partners across all major compliance verticals and customer segments.

Role Description As a Account Principal within the Google Solution Line (GSL) at Insight, you are a seasoned delivery leader and a key member of our Industry and Delivery Leadership team. You possess a proven track record of leading transformational programs, driving customer value, and accelerating high-margin services growth. Your mission is to move Insight from a vendor to a strategic consulting partner. Key responsibilities include: - Delivery Leadership & Governance: - Act as the "delivery CEO" of your designated accounts, collaborating with PMO leads (COO/CFO) and Enterprise Architects (CTO). - Own the professional services narrative, ensuring delivery excellence across $1M+ (USD) contracts. - Manage matrixed structures to ensure the right mix of onshore, offshore, senior, and junior resources to deliver value while protecting project margins. - Lead delivery of strategic business reviews and executive steering committee meetings. - Strategic Planning & Growth: - Maintain customer strategic roadmaps that transition accounts from transactional procurement to high-value consulting partnerships. - Identify and drive cross-solution opportunities across the entire Insight portfolio, including ServiceNow, Microsoft, and AI-driven data strategies, led by your GCP engagement. - Partner with sales leadership to grow customer relationships from a profitability and long-term sustainability standpoint. - Develop deep domain/industry expertise to act as a primary business advisor to the C-Suite. - Commercial & Operational Excellence: - Manage multi-party commercials, including Long-Term Services Agreements (LTSAs) and Google PSO (subcontracting) engagements. - Drive delivery outcomes while maintaining strict oversight of budget burn rates, resource allocations, and account profitability. - Own delivery risk mitigation and handle executive-level escalations with poise. - Coach and mentor Account Principals and Senior Consultants on the team to build a high-performing delivery culture. Qualifications - Experience: 15–20 years of industry experience, typically including time as a former services delivery lead, or career strategic consultant. - Leadership Focus: At least 10 years in client/account management or leading large-scale digital transformation programs. - Technical Domain: Demonstrated experience leading teams in major implementations or migrations on cloud hyperscalers, with Google Cloud preferred. - Commercial Mastery: Proven ability to navigate complex contracting models and drive services sales from plan to implementation. - Influencing: Expert ability to communicate and influence at the C-Suite and Executive level. - Financial Acumen: Strong understanding of professional services operational metrics, including utilization and margin protection. - Travel: Ability to travel up to 20% to customer sites and conferences as required. Benefits - Comprehensive care for you and your family. - Opportunities to engage with your local community. - Core values of Hunger, Heart, and Harmony guiding the workplace culture.