Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. This role is limited to residents of certain locations in Canada only. This position is open to residents of: - Alberta - Manitoba - New Brunswick - Newfoundland and Labrador - Nova Scotia - Prince Edward Island - Quebec - Saskatchewan Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com. What You’ll be Doing Do you have a passion for exquisite, personalized service? In this role, you’ll support customers of an iconic global luxury retail brand, delivering elevated, relationship-driven experiences. Through engaging conversations and thoughtful guidance, you’ll help customers explore products, answer inquiries, and receive attentive, white glove support at every step. - Deliver white glove customer support across channels. - Provide expert product and fragrance recommendations based on mood, personality, and occasion. - Anticipate customer needs and proactively offer thoughtful solutions throughout the experience. - Maintain accurate and detailed records of customer interactions using CRM and service tools. - Identify opportunities to elevate the customer journey and share insights with leadership. - Contribute to a collaborative, high-performance team environment while working independently when needed. Qualifications - Bilingual in French and English - At least 1 year experience in customer service, luxury retail, sales, or personalized client support - Strong proficiency with CRM platforms and digital customer service tools - High school diploma or equivalent - Comfortable assisting customers and resolving customer requests on the phone - Computer experience Requirements - All positions are permanently remote and full-time - Supportive of your career and professional development - An inclusive culture and community-minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage of $18 per hour - Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Benefits - Access to individualized coaching and thousands of free courses to support your growth - Webcam participation is expected during all instructor-led TTEC and client-required training - Encouragement of meaningful connection and collaboration Company Description TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

• Answer inbound patient calls professionally and courteously • Schedule, reschedule, and confirm patient appointments • Follow up with patients regarding intake forms and outstanding documentation • Maintain accurate patient records within the EMR system (Tebra) • Respond to general patient inquiries and provide excellent customer service • Communicate scheduling updates and documentation requirements to patients • Perform general administrative and clerical duties as needed • Ensure HIPAA compliance and maintain patient confidentiality at all times

• Referral coordination including data entry, collaboration with nursing, and scheduling appointments • Delivery of training to nurses or other stakeholders on specific clinical trial protocols • Clinical Trials coordination between clients and all Innomar stakeholders involved • Track, report and escalate issues to appropriate team members • Provide remote clinical guidance to Field Nurses regarding Clinical trial standard operating procedures • Lab testing coordination and nurse lab test guidance • Post services reporting and billing activities related to the services

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. • Paying attention to detail while documenting alarm handling procedures within the alarm screens. • Completing alarm processing in accordance with departmental procedures. • Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions. • Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues. • Providing technical support and troubleshooting devices across ADT systems. • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.