• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. • Paying attention to detail while documenting alarm handling procedures within the alarm screens. • Completing alarm processing in accordance with departmental procedures. • Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions. • Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues. • Providing technical support and troubleshooting devices across ADT systems. • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Role Description Mae is looking for a Care Coordinator who is passionate about maternal health equity to support Medicaid payer pilots and member-level engagement to address the growing disparity in Black maternal health outcomes. As a care coordinator, you will be responsible for supporting and navigating care for members of key payer contracts across a variety of Medicaid landscapes. The care coordinator will be responsible for maintaining positive relationships with internal and external parties, serving as the liaison among the member, the Mae team, and partner care management teams, and ensuring all documentation is completed. Key Responsibilities - Conducting needs assessments and screeners, which include psycho-social, physical, medical, behavioral, environmental, and financial parameters. - Utilizes influencing / motivational skills to ensure maximum member engagement. - Helps member actively participate with their provider in healthcare decision-making. - Acts as an advocate for member's physical, behavioral, and social structural care needs by identifying and addressing gaps. - Managing care plans and referrals with payer care management teams and serving as the point of contact to ensure services are rendered appropriately. - Manage communication and relationships (phone, e-mail, presentations) with members. - Promote the appropriate use of clinical and social structural benefits among members. - Identifies and escalates quality of care issues through established channels. - Facilitates a team approach and educates the team on a member-focused approach to care. - Identifies high-risk factors and service needs that may impact member outcomes and care plan components. Qualifications - Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently. - Comfortably managing outreach responsibilities across different clients. - 3-5 years of experience in social work, nursing, or a healthcare-related field. - Knowledge of referral coordination to community and private/public resources. - Relationship management experience. - Demonstrates efficiency and consistency in meeting daily outreach quotas. - Is tech-savvy and confident using computer systems to manage and document outreach. - Strong written and verbal communication and presentation skills. - Can manage time effectively and work both independently and collaboratively. - Has strong communication skills and is comfortable speaking with clients over the phone. - Birthwork / Doula experience a plus. - Bilingual (English & Spanish) required. Requirements - This is a contract W2 position. - 40 hrs/weekly, Monday – Friday. Flexible hours allowed, though occasional evening hours may be required. - Hourly rate $32 - $38, depending on experience and qualifications. - Daily Outreach Expectations: A minimum of 50 total outreach attempts per day, 40–50% must be phone calls, the remaining outreach can consist of texts and emails. - All outreach must be completed and documented in the designated computer system/platform.

Role Description Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. - Supervise volunteer crisis responders through an online platform; - Ensure that people who use our service receive timely, high-quality support; - Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols; - Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us; - Liaise with emergency and child protection services as required; - Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.; - Work as a team with other supervisors, maintaining ongoing communication and collaboration; - Other duties as assigned. Qualifications - Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); - Master degree in these fields or related field is considered an asset; - A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision; - Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.; - Knowledge of laws and services that affect the lives of Canadian children and youth; - Good clinical judgment and understanding of confidentiality role and limitations; - Ability to prioritize, make decisions in a crisis, communicate and work as a team; - Willingness to work in a 24/7 environment; - Bilingualism (French and English). Benefits - CAAT Pension Plan; - Wellness programs; - Recognition awards; - Employee and Family Assistance Program (EFAP). Application Process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

Title: Bilingual Documentation Specialist Location: Chicago, Illinois Job Description: OVERVIEW This role is responsible for end-to-end document management activities, ensuring compliance with internal standards and safeguarding the integrity of critical documentation. The position supports operational efficiency by executing established document management processes and contributing to ongoing improvements in workflow, risk management, and regulatory adherence. The role may support a specific business or functional group and operates with a high degree of independence. Hourly Rate: $40-$44 depending on experience Contract Length: 12 months to start, potential to extend of convert to FTE Location: Remote RESPONSIBILITIES - Manage end-to-end document workflows related to client onboarding, account setup, and service processes, ensuring compliance with internal policies and regulatory requirements - Maintain accuracy, completeness, and proper formatting of all account and client documentation - Manage document databases and ensure secure handling of sensitive information while mitigating operational and compliance risks - Support the development and updates of document retention policies and guidelines aligned with regulatory and industry best practices - Prepare documentation and reporting for internal and external audits, ensuring full adherence to standards - Analyze higher-risk client or operational requests and validate appropriate authorizations before processing - Produce reports on document management metrics and operational performance - Support and execute change management initiatives to drive adoption of process improvements - Identify issues, apply judgment, and contribute to solutions within established guidelines - Collaborate with internal stakeholders to ensure smooth and efficient documentation processes - Think creatively to propose process improvements and operational enhancements QUALIFICATIONS - 1–3 years of experience in document management, account administration, or financial/operational support roles in a corporate or regulated environment preferred - Bachelor’s degree in Business Administration, Finance, Accounting, or a related field preferred (equivalent experience considered) Knowledge & Skills - Change management (foundational) - Electronic document management systems (intermediate) - Regulatory compliance (intermediate) - Risk assessment (intermediate) - Financial analysis (intermediate) - Problem solving (intermediate) - Collaboration (intermediate) - Time management (intermediate) - Strong attention to detail (intermediate) - Data analysis tools (advanced) Additional Requirements - Strong written and verbal communication skills in both French and English, as the role supports clients and teams in and outside of Quebec We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.