• Provide software support directly to our customers. • Provides first-level investigation to the customer and resolution for the Constellation Suite of Products. • Work closely with development documenting and communicating software related issues. • Accurate and timely tracking of all reported issues. • Meets all defined service levels for unresolved problems and reassigns the ticket to the appropriate internal/external team. • Applies technical aptitude in resolving client issues. • Advises the Customer Care Manager for sensitive Client situations. • Attends and participates in Team meetings. • Attends CHS product training, as required. • Makes recommendations to address problems, improve service, and provide improved support. • Develops frequently asked questions (FAQ) documentation.

• Support strategic and tactical planning of logistics operations related to Exploration & Production (E&P). • Conduct analyses and studies to determine optimal inventory levels that meet business needs. • Define and monitor logistics performance metrics to measure operational efficiency and quality. • Generate technical insights and recommendations to support stakeholders in critical E&P logistics decisions. • Participate in strategic meetings with clients, presenting studies, analyses, and tailored logistics solutions. • Identify opportunities to optimize and innovate logistics processes through market studies and knowledge of industry best practices.

• Drives sales in assigned territory • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement • Understands and leverages internal reports and analytics to assist with identifying , developing, and implementing strategic business opportunities • Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable • Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives. • Completes all administrative expectations on time and compliantly.

• Lead the development and execution of robust program-specific clinical biomarker strategies to inform target engagement, pharmacodynamics, mechanism of action, and patient selection across early and late stage programs • Serve as precision medicine subject matter expert within product evidence generation teams to deliver precision medicine and translational medicine approaches to enable strategic alignment and delivery of high-quality biomarker datasets • Responsible for biomarker elements in clinical protocols, biomarker analysis plans, regulatory submissions, investigator meetings, advisory boards and publications • Lead and partner with biomarker technical sub-teams to plan all components of clinical biomarker strategy implementation including specialty vendor evaluations, biomarker budget and contract planning, biomarker and pharmacodynamic sample operations, biomarker data analysis plans, and cross-functional data sharing. • Interpret and communicate key clinical biomarker findings in an impactful way to cross functional and non-technical stakeholders, including Precision Medicine teams, product teams, R&D leadership, external scientific congresses, and lay audiences. • Establish and implement biomarker studies and collaborations with academic laboratories/KOLs