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CrossCountry Consulting

A better experience for our people and our clients

Director – Salesforce Delivery Lead

Salesforce DeveloperSalesforce DeveloperFull TimeRemoteSeniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$171K - $235K / year

Seniority

Senior

Bachelor Degree12 yrs expEnglish

Job Description

Director – Salesforce Delivery Lead

CrossCountry Consulting

• Own the delivery success and commercial performance of your portfolio, ensuring projects adhere to internal standards and maintain a sustainable risk profile. • Collaborate with Client Account Leads on account planning, identifying opportunities to expand current engagements by co-creating value with your clients. • Lead and coach a diverse team of consultants, prioritizing their professional growth and career progression alongside delivery excellence. • Manage accurate resource and financial forecasts for your portfolio, identifying utilization risks before they impact the business. • Establish and maintain the delicate balance between client priorities, CCC business strategy, and the needs and quality-of-life considerations of our people. • Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards. • Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes. • Work across delivery functions—including Architects, Developers, and Resource Operations—to ensure our teams are set up for success every day. • Oversee client accounts, projects, and engagements, including work plans, staffing, timelines, fee negotiations, and budgets throughout all lifecycle phases, covering strategy, goal setting, deliverables, and maintaining an integrated project plan. • Lead business development efforts and market a full range of services to prospective clients, leveraging existing relationships to generate new opportunities. • Develop timely resolutions to issues, mitigate risks, and address project team conflicts. • Create delivery methodologies and new service offerings. • Manage teams and people by tracking and directing performance against objectives while encouraging continuous improvement and innovation.

Job Requirements

  • 12+ years of experience implementing Salesforce, configuring Salesforce, leading Salesforce optimization projects, and providing Salesforce managed services.
  • Experience covering all aspects, from planning and delegation to process flow discovery, functional/technical design, training, testing, go-live support, and project management.
  • Proven experience in identifying new growth and shared revenue opportunities by collaborating with sales leadership to generate new business, expand existing relationships, and increase bookings.
  • Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
  • Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.
  • A strong commitment to mentoring and leading teams while efficiently implementing new ideas and initiatives.
  • Willingness to travel up to 30%. Travel varies based on client preferences.
  • 10+ years of experience in professional services.

Benefits

  • comprehensive healthcare options, including medical, dental, and vision coverage
  • flexible spending accounts
  • 401(k) with company matching
  • generous parental and maternity leave policies
  • technology stipends
  • wellness reimbursement programs

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