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Axalta

Smarter Surfaces for a Better World

Account Specialist

Account SpecialistGeneralFull TimeRemoteSeniorTeam 10,001+Since 1870H1B SponsorCompany SiteLinkedIn

Location

Ohio

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishSalesforce

Job Description

Account Specialist

Axalta

• Acts as primary point of contact for identified customers and builds strong, collaborative relationships • Understands key elements of the business agreement with each customer • Develops and executes account plans capturing the product, color and services needs of the customer • Understands and accurately communicates the values and benefits of Axalta product, color, and services • Understands and engages the appropriate resources to meet the unique needs of each customer • Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC) • Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer • Effectively prioritize tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency • Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups • Leads paint conversion efforts and solicits distribution resources to support the customer • Maintains accurate account information and contact data in SalesForce (SFDC) • Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers

Job Requirements

  • Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
  • Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
  • Working knowledge Axalta’s core product lines and repair shop business fundamentals
  • Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
  • Self-disciplined and able to perform effectively in unstructured and autonomous conditions
  • Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers
  • Strong team player and actively seeks opportunities to support territory activities and meet customer needs
  • Demonstrates effective written and oral communication skills
  • Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
  • Must be willing and able to travel up to 50% of the time
  • Valid Driver’s License required

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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