Technical Account Specialist

Location

Canada

Posted

3 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Technical Account Specialist

airG Inc.

• Understand external partners’ technical requirements and clearly convey them to the Integrations team • Work closely with the Business Development and Integrations team to optimize product launches and schedules • Provide status reports on ongoing technical work to internal groups and the business development team • Plan and track internal objectives and remove obstacles faced by our development team • Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support • Design, customize and document user experience flows and system interaction flows • Participate in technical discussions with external partners supporting both sales and development teams. • Promote new ideas, methods, or processes to the workplace to improve team performance • Perform internal and external reporting, projections, report analysis and marketing reviews • Be an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely manner • Participate in product testing, bug hunting, and conduct technical investigations • Manage and coordinate product launches and related support activities

Job Requirements

  • Minimum 2 years of experience in providing software product support with experience in integrations or project management
  • Comfortable multi-tasking in a changing environment while maintaining attention to detail and organization
  • Capable of identifying and anticipating problems
  • Must be comfortable having technical discussions with international clients (in English)
  • Excellent communication skills both verbal and written
  • Fluent in English (Written and Verbal)

Benefits

  • Attractive and competitive compensation package

Related Job Pages

More Account Specialist Jobs

Full TimeRemoteTeam 10,001+Since 2004H1B Sponsor

• Engage Rheumatology customers within assigned geographical territory and deliver clinically focused message to introduce, launch, grow brand-share and revenue, and to consistently deliver on product goals. • Execute strategy and tactics within accounts in the Rheumatology therapeutic area to generate product utilization. • Develop strong working relationships with Rheumatology experts and all additional Rheumatology specialists in assigned geography as well as nurses, office staff and other important health care personnel and key patient advocacy support groups as directed. • Coordinate with other Rheumatology cross functional team members especially overlapping Thought Leader Liaisons (TLLs) in their territory to ensure optimal account success. • Conduct presentations and convey clinical information fluently to HCPs including institutional based physicians in large academic centers and hospitals or large group practices/groups, in a professional, compliant, ethical, and effective manner. • Demonstrate deep marketplace, therapeutic, product and disease expertise based on thorough understanding of rigorous scientific principles and data, including mechanism of action, indications, efficacy, safety, etc. • Provide key market insights and field feedback to home office. • Coordinate and communicate with other field-based and home office personnel teams to proactively address customer needs, market dynamics and trends and develop strategies which support brand and corporate objectives within their assigned geography. • Participate and help lead initiatives to support sales success as assigned (e.g. participate in industry related congresses, local and regional meetings). • Provide site level in-service training as required by account including activities in person, digitally, or virtually based on needs of each account. • Plan, organize, and sponsor local promotional speaker programs and activities. • Effectively execute short and long term strategic plans. • Maximize budget allocated to the geographic territory assigned to support execution of strategies and tactics developed to generate and grow the business. • Drive results by identifying key opportunities and developing strategic plans to enhance and grow territory business. • Own business opportunities within respective geographic area, which includes coordination and calling upon large group practices, IDNs, and other key targets to drive overall product results. • Establish relationship with key leaders in assigned territory. • Primary objective is to drive industry leading customer value. • Lead cross-functional teams in the implementation of Sanofi US programs and brand specific strategies in assigned geography. • Allocate resources in accordance with business opportunities. • Train and effectively launch Kevzara for polymyalgia rheumatica (PMR) indication as part of Kevzara sales team.

New York
$125.3K - $180.9K / year
Full TimeRemoteTeam 10,001+Since 1988H1B Sponsor

• Engage Hematology Experts and other key Oncology customers within the assigned geographical universe and deliver clinically focused selling messages to support the launch of two bispecific agents • Facilitate partnership with multiple collaboration partners; Regional Director, Territory-based Oncology Account Specialists, Reimbursement Specialists to proactively resolve customer needs • Develop strong working relationships with aligned designated accounts and specialists • Execute market profiling activities to ensure a deep understanding of regional and local health care delivery, influencers and payer systems • Proactively identify business opportunities with assigned accounts • Develop a breadth of relationships within each account to ensure an understanding of each account’s objectives, goals, and challenges

New Jersey
$159.0K - $220K / year
Full TimeRemoteTeam 10,001+Since 2020H1B No Sponsor

• Collaborating with suppliers and P&W’s product development teams (IPT’s) • Customer focused, strong communication skills, ability to deliver results • Responsibility for all aspects of supply chain management, including sourcing strategy, negotiation, order placement, and delivery assurance • Supporting the TF33 Engine Program, working to restart the production of military spare parts • Creating the sourcing strategy and coordinating source selection alignment • Proactively tracking and managing supplier work in process (WIP), identifying risks, and maintaining promise dating • Maintaining purchase orders including supplier exceptions, technical definition changes, pricing, and delivery • Coordinating resolution of quality issues, QN’s, and RCCA for supplier quality escapes • Identifying and managing supplier risks to program industrial plans • Ability to travel as needed 10-15%

Connecticut
$107.5K - $204.5K / year
Full TimeRemoteTeam 10,001+Since 1888H1B Sponsor

• Promote products to healthcare professionals in an assigned territory. • To make effective use of product trials, literature and other promotional materials to gain recommendation and endorsement from current and potential healthcare professionals. • Responsible for achieving individual/monthly sales target and execute key promotional plans with healthcare professionals. • Proactively manage and build customer relationships. • Plan, schedule, organize and control daily tasks, functions and duties to achieve maximum sales results.

Malaysia