Field Service Technician, Coffee and Espresso Equipment
Location
New York
Posted
2 days ago
Salary
$90K - $100K / year
Seniority
Senior
Job Description
Field Service Technician, Coffee and Espresso Equipment
Lavazza Group
• Serve as the primary technical liaison for assigned territory, supporting service-related sales initiatives and customer escalations. • Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting. • Monitor and improve key performance metrics such as first-time fix rate, asset uptime, and service response time. • Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence. • Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions. • Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols. • Support the rollout of new equipment and technical programs in the field. • Other duties as assigned
Job Requirements
- 5+ years of experience in technical services, field operations, or service-related sales roles.
- Strong understanding of commercial equipment maintenance and troubleshooting.
- Proven ability to work independently and manage a territory with minimal supervision.
- Excellent communication and interpersonal skills; ability to influence without authority.
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
- Willingness to travel within the assigned territory.
- Experience working with distributor networks or in a B2B service environment.
- Ability to analyze service data and translate insights into actionable improvements.
- Customer-first mindset with a proactive approach to problem-solving.
Benefits
- Competitive Medical, Vision, Dental Benefits
- 401K Package
- Employee Assistance Program
- Ability to be barista certified
- Tuition Reimbursement
- Performance Development Plans
- Employee Discounts
- Flexible business casual dress code - jean friendly!
- Free coffee, anytime!
Related Guides
Related Categories
Related Job Pages
More Field Engineer Jobs
Servicetechniker, Außendienst
Dr. Födisch Umweltmesstechnik AGDr. Födisch Umweltmesstechnik AG is a leading manufacturer of CEMS monitoring air pollutants, dust and flow.
• Wartung, Service und Montage von Umwelt- und Prozessmesstechnik • Organisation und Dokumentation der Wartungs- und Serviceeinsätze • Bearbeitung von Kundenanfragen zu technischen Problemen (Remote-Support) • Selbstständige Problemanalyse und Erarbeitung von Lösungen unter Hinzuziehung unserer Fachexperten • Bereitschaftsdienst (inkl. Wochenende) im kollegial geregelten Wechsel aller Servicetechniker
• Lead tool validation, qualification, and customer acceptance activities • Verify system performance against specifications • Optimize plasma processes for yield and throughput • Support production ramp into HVM • Develop process recipes as needed from existing starting points • Support daily fab operations • Monitor chamber and tool performance • Analyze trends and implement fixes
Field Service Technician
Legrand SlovenijaLegrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en . Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. For more information, visit legrand.us . The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. For more information, visit www.legrand.us Equal Opportunity Employer
Role Description Legrand has an exciting opportunity for a Field Service Technician to join the Data Center, Power, and Control Team. This remote position reports to Farmingdale, NY. - Responsible for performing field service installations and repairs. - Support all installation operations. - Diagnose and problem solve issues that arise on site. - Coordinate with the engineering and customer service functions to satisfy customer needs. Salary Range: $70,000-$80,000 per year Travel: 50% within the Northeast Region Benefits - Comprehensive medical, dental, and vision coverage. - High employer 401K match. - Paid time off (PTO) and holiday pay. - Short-term and long-term disability benefit plans. - Above-benchmark paid maternity and parental leave. - Bonus opportunities in accordance with the Company’s incentive plans. - Paid time off to volunteer. - Active/growing Employee Resource Group network. Company Description Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. - Harness technological and societal trends with lasting impacts on buildings. - Improve life by transforming the spaces where people live, work, and meet. - Provide electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. - Global, publicly traded company listed on the Euronext (Legrand SA EPA: LR).
Field Service Technician
Diebold NixdorfWe automate, digitize, and transform the way people bank and shop.
• Installs, troubleshoots, and provides technical maintenance for hardware and software products and components, primarily at customer locations. • Performs scheduled inspections, cleanings, and other services, and carries out minor product repairs within an assigned territory. • Inspects products to ensure proper operation and resolves identified issues and/or escalates them according to established procedures. • Schedules service calls, completes all required documentation, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
