Regional Services Manager

Location

United States

Posted

16 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Regional Services Manager

Xylem

Role Description - Responsibility over the installation and service of utility distribution, Smart Grid, and AMI projects. - Responsible for all customer and project coordination activities including system acceptance, maintenance, and warranty services. - Managing PM and technical staff, assigning resources to projects and field maintenance work, pre-award coordination, contract/SOW development & review, addressing customer service, field maintenance issues, and monitoring project activity. - Ability to architect customer solutions by leveraging their expert knowledge of Sensus services and products such as RNI, Sensus Analytics (SA), EasyLink and the required integrations. - 7 years of utility gas, water, and electric experience as it pertains to utility operations, business processes, and software platforms (Meter Data Management Systems (MDM) Customer Information Systems (CIS)). - Strong leadership skills & ability to effectively manage large remote teams and drive culture change throughout the organization. - Builder of strong strategic relationships across all Sensus Organizations such as Sales, Technical Support, Professional Services, Engineering, Marketing, and Product Management. - Represents the region in all business development phases: RFP, Shortlist, Customer Contract Negotiations, and Endpoint Installation Contractor SOW. - Project status reporting to senior management, customer conflict resolution, serving as the customer interface, and managing issue escalation. - Will be aligned closely with the Sales Regional Managers to ensure management of technical issues related to post-sales support and be the face to the customer in driving these issues to resolution. Qualifications - A bachelor’s degree in engineering, project management, or a related field with at least 7 years experience with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. - End-to-End Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results. Requirements - Team Leadership: - Recruit, hire, and train project team members. - Provide direction and guidance to team members. - Foster a positive and collaborative team environment. - Conduct performance evaluations and provide feedback. - Risk Management: - Identify potential risks and develop risk mitigation strategies. - Monitor and manage project risks throughout the project lifecycle. - Conduct project risk assessments and report findings to stakeholders. - Team Management: - Lead and manage a team, providing guidance, feedback, and support. - Set goals and KPIs for team members and monitor performance. - Foster a positive and collaborative work environment. - Develop and implement training programs to keep team members updated on trends and strategies. - High Impact Behaviors: - Strategic Decision-Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals. - Effective Communication: Clear and transparent communication is vital for a manager. - Fostering Team Growth: A high-impact manager invests in the development of their team members. Benefits - Opportunity to contribute to solving water issues through our paid Volunteer Program, Xylem Watermark. - Prioritization of employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). - Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace. - Fosters an inclusive environment free from discrimination or harassment.

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