Role Description You've spent 5-7 years writing code and growing as an engineer. Now you want to lead. At ShippyPro, you'll take ownership of the Fulfillment Pod: the team building the systems that move millions of shipments every month. You'll report directly to our COO, with real influence on how we scale. If you think in systems, care about your team as much as your code, and want to build something that matters – keep reading. Qualifications - 5-7 years of experience in software engineering, ideally with some in a leadership or mentoring capacity - Strong knowledge of backend systems (PHP, NodeJS, or Python); our stack uses all three - Solid grasp of system design, clean architecture, and the trade-offs that come with scale - Experience leading, mentoring, or growing engineers — technically and personally - Comfort with ambiguity and fast-changing priorities - A problem-solver mindset: logical, curious, and allergic to over-engineering - Fluent in English (written and spoken) - we operate in English Requirements - Lead and grow the Fulfillment Pod – hiring, mentoring, and setting the technical bar - Own the architecture and delivery of core fulfillment systems - Balance hands-on coding with technical leadership – you're still in the codebase - Partner with Product and Design to turn roadmap into shipped, scalable features - Drive performance, scalability, and reliability across the pod's services - Bring AI into the workflow – automating what can be automated, freeing the team to focus on what matters - Run the team's rituals: planning, reviews, retros – keep them lean and useful Benefits - Competitive salary between €52,000 and €72,000, calculated through our salary simulator – built on objective metrics, because we believe in unbiased compensation - Performance bonus tied to impact - Meal vouchers (office or remote) - Mental healthcare - Yearly learning budget and AI tools - Remote flexibility with expenses-paid trips to HQ for team meetups - No clock-in/out policy and one-time home office allowance - Birthday Time Off – one extra day off, just for you - Career Growth Program – clear growth paths, structured goals, and continuous feedback - An international team that moves fast and cares about building things well

• Provide design oversight to align with engineering standards • Manage request for pricing efforts and coordinate automation deployments • Oversee Industrial Engineers with implementation of designs • Drive the development of facility layout and process design • Validate business requirements and confirm the Concept of Operations • Engage vendors and manage the procurement of necessary items

• Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo • Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases • Analyse customer requirements and translate them into practical solutions and recommendations • Work closely with Product, Development, and other internal teams to ensure timely issue resolution and a high-quality customer experience • Deliver customer training sessions and support users in adopting and making the most of the solution • Monitor customer needs and proactively identify opportunities to improve satisfaction, processes, and product usage • Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation • Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution, quality standards, and commercial alignment

• Oversee and review network designs to ensure best practices and resolve complex challenges. Own GFiber backbone design, reliability, traffic engineering and capacity planning across IP and optical layers. • Drive observability strategy and telemetry pipelines (SNMP, gNMI/Streaming Telemetry, IPFIX), optical performance monitoring, and the tooling that turns network state into actionable signal. • Plan and engineer metro and long-haul optical transport: capacity growth, wavelength planning, and modernization of the DWDM line system. • Set and communicate team priorities that support the broader organization's goals. Align strategy, processes, and decision-making across teams. • Set clear expectations with individuals based on their level and role and aligned to the broader organization's goals. • Develop the long-term technical goals and roadmap within, and often beyond, the scope of your teams. Evolve the roadmap to meet anticipated future requirements and infrastructure needs.