• Provide design oversight to align with engineering standards • Manage request for pricing efforts and coordinate automation deployments • Oversee Industrial Engineers with implementation of designs • Drive the development of facility layout and process design • Validate business requirements and confirm the Concept of Operations • Engage vendors and manage the procurement of necessary items

• Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo • Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases • Analyse customer requirements and translate them into practical solutions and recommendations • Work closely with Product, Development, and other internal teams to ensure timely issue resolution and a high-quality customer experience • Deliver customer training sessions and support users in adopting and making the most of the solution • Monitor customer needs and proactively identify opportunities to improve satisfaction, processes, and product usage • Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation • Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution, quality standards, and commercial alignment

• Oversee and review network designs to ensure best practices and resolve complex challenges. Own GFiber backbone design, reliability, traffic engineering and capacity planning across IP and optical layers. • Drive observability strategy and telemetry pipelines (SNMP, gNMI/Streaming Telemetry, IPFIX), optical performance monitoring, and the tooling that turns network state into actionable signal. • Plan and engineer metro and long-haul optical transport: capacity growth, wavelength planning, and modernization of the DWDM line system. • Set and communicate team priorities that support the broader organization's goals. Align strategy, processes, and decision-making across teams. • Set clear expectations with individuals based on their level and role and aligned to the broader organization's goals. • Develop the long-term technical goals and roadmap within, and often beyond, the scope of your teams. Evolve the roadmap to meet anticipated future requirements and infrastructure needs.

• Technical strategy: Set a clear, credible technical roadmap for your teams and communicate it up, down, and across the org. • Team leadership: Manage and grow a group of engineering managers and senior engineers. Hire, coach, and retain strong technical talent. • Cross-team execution: Drive complex, multi-team initiatives from design through delivery, including large migrations and infrastructure evolution. • Operational excellence: Own reliability and performance for systems in the critical path for customers, with real rigor around on-call, incident response, and observability. • Cross-functional partnership: Work closely with product, design, and other engineering leaders to align technical direction with business priorities. • Modern engineering practice: Bring emerging tools and AI-assisted development into your team's day-to-day to increase leverage. • Culture carrier: Build a high-trust, high-agency engineering culture, and act as a mentor and multiplier across the org.