• Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo • Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases • Analyse customer requirements and translate them into practical solutions and recommendations • Work closely with Product, Development, and other internal teams to ensure timely issue resolution and a high-quality customer experience • Deliver customer training sessions and support users in adopting and making the most of the solution • Monitor customer needs and proactively identify opportunities to improve satisfaction, processes, and product usage • Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation • Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution, quality standards, and commercial alignment

• Oversee and review network designs to ensure best practices and resolve complex challenges. Own GFiber backbone design, reliability, traffic engineering and capacity planning across IP and optical layers. • Drive observability strategy and telemetry pipelines (SNMP, gNMI/Streaming Telemetry, IPFIX), optical performance monitoring, and the tooling that turns network state into actionable signal. • Plan and engineer metro and long-haul optical transport: capacity growth, wavelength planning, and modernization of the DWDM line system. • Set and communicate team priorities that support the broader organization's goals. Align strategy, processes, and decision-making across teams. • Set clear expectations with individuals based on their level and role and aligned to the broader organization's goals. • Develop the long-term technical goals and roadmap within, and often beyond, the scope of your teams. Evolve the roadmap to meet anticipated future requirements and infrastructure needs.

• Technical strategy: Set a clear, credible technical roadmap for your teams and communicate it up, down, and across the org. • Team leadership: Manage and grow a group of engineering managers and senior engineers. Hire, coach, and retain strong technical talent. • Cross-team execution: Drive complex, multi-team initiatives from design through delivery, including large migrations and infrastructure evolution. • Operational excellence: Own reliability and performance for systems in the critical path for customers, with real rigor around on-call, incident response, and observability. • Cross-functional partnership: Work closely with product, design, and other engineering leaders to align technical direction with business priorities. • Modern engineering practice: Bring emerging tools and AI-assisted development into your team's day-to-day to increase leverage. • Culture carrier: Build a high-trust, high-agency engineering culture, and act as a mentor and multiplier across the org.

Title: Development Manager DEPARTMENT: City Bar Justice Center REPORTS TO: Executive Director LOCATION: Hybrid (New York, NY) FLSA STATUS: Exempt JOB FUNCTION The City Bar Justice Center seeks a mission-driven Development Manager to take a leading role driving the fundraising operations and data management that sustain the Justice Center’s work, including overseeing our donor database, leading fundraising campaigns and events, and supporting donor cultivation and communications. Reporting to the Justice Center’s Executive Director and working in close collaboration with other senior leadership members and support teams as well as the Senior Manager for Grants & Institutional Giving, the ideal candidate brings a minimum of 4 years of nonprofit development, partnership support, and/or other relevant experience, strong attention to detail, and a commitment to public interest work and equal access to justice. Areas of responsibility include, but are not limited to: Development Operations & Database Management - Serve as the primary administrator of the Justice Center’s donor database (NeonOne), ensuring the accuracy, integrity, accessibility, and utility of all donor, prospect, and fundraising records. - Maintain data hygiene, including deduplication, field standards, and documentation of database processes to support consistent use across teams. - Reconcile donor data with the finance team on a regular basis to ensure accurate gift tracking. - Process gifts, pledges, acknowledgment letters, and tax receipts in a timely and accurate manner across all giving channels. - Build, segment, and maintain donor mailing lists based on giving history, engagement, and preferences, and help conceive and execute fundraising and stewardship communications. - Support the development of fundraising calendars, work plans, and internal tracking systems to measure progress and success. - Collaborate with the Senior Manager for Grants & Institutional Giving and organizational leadership to develop reports and dashboards that track fundraising performance, measure impact, and support strategic planning for internal and external messaging, including for Board meetings, funder applications, and public-facing materials. Fundraising Campaigns & Events - Lead the coordination and execution of fundraising campaigns, including year-end appeals, pro bono solicitations, and giving days. - Lead all fundraising event management duties, including creating and managing timelines, working with vendors, and directing the vision and coordinating logistics for the Justice Center’s annual gala, program specific fundraisers, and other donor events. Donor Stewardship & Prospect Research - Work closely with organizational leadership to support the cultivation and stewardship of current, lapsed, and prospective donors, helping ensure donors receive timely, meaningful, and personalized engagement. - Support with implementing moves management protocols for major donors and prospects, including tracking cultivation and solicitation activities in NeonOne. Communications & Strategic Support - Support the preparation of fundraising proposals, solicitation requests, donor presentations, and related materials. - Collaborate with communications staff to develop donor-centric content, including impact stories and fundraising event collateral across digital and print channels. - Help develop and execute solicitation strategies, assess campaign and event performance, and identify creative opportunities to deepen donor engagement and grow revenue. Fundraising Strategy & Organizational Growth - Collaborate with senior organizational leadership and the Justice Center’s senior manager for grants & institutional giving to support a strategically integrated grants and fundraising revenue function, including by working together to: - Monitor fundraising trends – including the utility of AI and other technologies as appropriate – and identify and advance new funding opportunities across individual, law firm, corporate, and foundation giving. - - Cultivate and steward relationships with funders to strengthen partnerships, improve retention, and identify opportunities to expand existing or new support. - Support annual budgeting and organizational planning related to fundraising revenue. Perform other development, administrative, and organizational duties as assigned. QUALIFICATIONS, SKILLS AND REQUIREMENTS - Bachelor’s degree or equivalent professional experience. - A minimum of 4 years of nonprofit fundraising, events, communications, partnership management, or other directly relevant experience. - Strong organizational and project management skills, capacity to be self-directed, and exceptional attention to detail, including data entry, reporting, and data hygiene. - Proven ability to effectively manage multiple projects and time-sensitive deadlines simultaneously. - Excellent written and verbal communication skills and the ability to work both independently and collaboratively with a diverse team of colleagues, board members, donors, and stakeholders. - Proficiency with Microsoft Office 365 and experience with fundraising CRM platforms and other data and technology tools used in nonprofit development. Capacity to appropriately assess and leverage AI and other technologies to support this function’s efficiency and effectiveness. - Ability to work a hybrid schedule requiring regular in-person presence at the Justice Center’s midtown Manhattan offices, with occasional evening or weekend availability for events or other time sensitive tasks. - Demonstrated commitment to public interest work and equal access to justice. Candidates must be authorized to work in the United States. We are not able to sponsor visas for this position. This position will have a hybrid work schedule, requiring regular in-person office presence in midtown Manhattan, with occasional evening or weekend availability for events or other time sensitive tasks. The annualized salary for this role is $65,000–$85,000 depending on experience.We provide a competitive benefits package including generous paid time off (vacation, personal, sick time, holidays including office closure during the last week of the calendar year through New Year’s Day, day off for volunteer work, extra time off in summer), choice of medical plans, dental, vision, eligible for 401K when employment begins (with discretionary employer match up to 3% after 1 year), life insurance, commuter benefits program, Employee Assistance Program, short-term/long-term disability insurance, free New York City Bar Association membership and CLE programs, employee discounts, and more! To apply: Qualified applicants should submit a resume. A cover letter detailing your interest in and qualifications for this specific role is optional but highly encouraged. Finalists will be asked to provide three professional references. Applications will be considered when received until a qualified candidate is hired for this position that is immediately open. #LI-Hybrid