Simplify Legal Work
Customer Support & Success Manager – Legal B2B Software, English & Polish Speaking
Location
Germany
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support & Success Manager – Legal B2B Software, English & Polish Speaking
stp.one | Simplify Legal Work
• Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo • Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases • Analyse customer requirements and translate them into practical solutions and recommendations • Work closely with Product, Development, and other internal teams to ensure timely issue resolution and a high-quality customer experience • Deliver customer training sessions and support users in adopting and making the most of the solution • Monitor customer needs and proactively identify opportunities to improve satisfaction, processes, and product usage • Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation • Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution, quality standards, and commercial alignment
Job Requirements
- 3+ years of experience in Customer Support, Customer Success, or SaaS software consulting
- Strong troubleshooting and problem-solving skills in customer-facing environments
- Technical affinity and confidence working with software solutions and system environments
- Experience with CRM and support platforms (e.g. HubSpot, Dynamics, Jira, Zendesk)
- Excellent communication skills and a strong customer-centric mindset
- Ability to manage priorities independently while collaborating across teams
- Fluent English and Polish language skills; German and/or Spanish are a plus
- Legal Tech industry experience is an advantage
Benefits
- Learning & Development budget
- Employee referral bonus
- Mobility: company bikeleasing, support in public transportation
- Workation: up to 30 days per year within EU
- Workplace glasses
- Tax-free benefits
- Events & Company celebrations (summer party, annual kick-off,..)
- Flexible work models
- English courses for all levels
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