Role Description We're searching for an In-house Technician Dispatcher who can coordinate people, processes, and priorities with precision. If you love efficiency, thrive on problem-solving, and are obsessed with results, this might be your perfect role. The Maintenance Dispatcher is the heartbeat of our operations. You'll manage technician schedules, oversee work orders, and make sure residents get timely, professional service. You'll keep the day organized, the team informed, and the workflow running without a hitch. Key Responsibilities - Direct technician workflow throughout the day, ensuring productivity, quality, and accountability. - Schedule and coordinate technicians for all active work orders based on priority and skill set. - Track progress and update systems like AppFolio and Podio in real time. - Communicate clearly with residents to set expectations and confirm appointments. - Review completed jobs, timecards, and materials for accuracy before closing. - Monitor KPIs and collaborate with the team to improve speed and efficiency. Qualifications - 5+ years of experience in dispatching, scheduling, or maintenance coordination. - Proven ability to manage multiple technicians simultaneously while keeping operations smooth. - Deep understanding of maintenance timelines, repair processes, and resource planning. - Excellent English communication and organization skills. - Reliable internet (50-100 Mbps), dual monitors, and working camera/mic setup. Preferred Qualifications - Experience with systems like AppFolio or ServiceTitan. - Property management or facilities maintenance background. - Strong customer service experience. Benefits - Pay range: $10.00 USD/hour + 12% monthly in performance-based compensation. - Monthly bonuses: Earn extra for hitting performance goals and company KPIs. - Professional growth: Annual budget for approved training or certifications that level up your skills. - Remote setup: Work from home while staying connected with a team that moves fast and has your back. - Culture that delivers: We believe in ownership, clear communication, and doing what we say we'll do. - Paid time off: 10 days accrued in your first year. - Holidays: 6 US holidays plus your birthday off - because you deserve to celebrate.

Role Description Looking for a motivated, experienced Health Information Management Tech (HIMS Tech) to join our talented Acute Care HIMS Team. This position has a direct impact on patient care for our acute care facilities and facilitates importing patients' PHI documentation into Cerner. This Department works in a variety of functions from the release of information, document, regulatory, etc. This position is responsible for the maintenance and preservation of confidential electronic health records. The position performs a variety of HIMS functions, including: - Record completion - Transcription coordination - Document imaging - Release of information - Providing services and information to physicians and staff May analyze the electronic medical records for quantitative and qualitative completion based on the facility’s medical staff rules and regulations, company policy, and State, Federal and other regulatory agency requirements. Core Functions - Conducts routine releases of health information in accordance with company policy and all state and federal laws. - Reviews and analyzes health information typically through the use of electronic health record tools for provider completion and record deficiencies in accordance with the Joint Commission, CMS, state licensing agencies, Medical Staff rules and regulations, and HIMS Department standards. - Provides customer service and assistance related to HIMS departmental functions to patients, vendors, providers, ancillary staff, and other departments in person, over the telephone, through email, or by other means including coordinating birth registrations with State recording processes. - Performs the document imaging function as required, including scanning, Quality Control and Validation, to ensure scanned images are uploaded into the correct electronic health record visit and meet minimum productivity standards as defined. - Performs current and retrospective review of scanned documents as needed through the certification process in an effort to maintain the integrity and completeness of the Electronic Medical Record and meet minimum productivity standards as defined. - Performs a variety of other support functions including assistance with basic transcription issues and requests, providing training for Dragon/voice recognition applications, assisting patients with completion of portal enrollment, performing merges and combines in the EHR, answering telephones, and other duties as assigned by HIMS leadership. - Works under regular supervision using defined processes. Conducts problem solving using a learned expertise in regulations and medical record requirements. Qualifications - Requires the knowledge of health information practices and principles as normally demonstrated through completion of one or more years of post-high school education in medical records and information systems OR high school diploma/GED or equivalent working knowledge or one or more years of experience working with medical records and/or health information management. - Requires the ability to communicate effectively in oral and written formats. - Requires ability to inspect, read, and analyze written material. - Must be able to perform and work on multiple tasks and organize and prioritize work. - Requires good judgment, initiative and problem-solving abilities, along with effective teamwork skills. - Requires strong technical skills in the use of software applications and databases. - Must have strong organizational and interpersonal skills. - Is knowledgeable and proficient in accessing and utilizing all applicable EHR systems as well as other applications utilized by the HIMS department. Preferred Qualifications - Current enrollment in the Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) Program. - A background in the use of medical terminology for the assigned area is preferred. - Additional related education and/or experience preferred. EEO Statement EEO/Disabled/Veterans. Our organization supports a drug-free work environment.

• Perform regular preventative and unscheduled/emergency maintenance on a variety of equipment associated with the production area • Keep equipment parts inventory list and order replacement parts as necessary • Detect and notify the Production Supervisor or Production Manager of questionable conditions and/or equipment that is not working properly • Work with outside vendors as necessary • Perform maintenance of building and grounds as directed • Perform other duties as assigned by management • Perform all duties in compliance with USDA or FDA, OSHA and state and local regulations and company policies and procedures, including safety guidelines and the use of Good Manufacturing Practices (GMP’s)

• Engaging with clients: Connect with pet owners via the EMR messaging system, providing support, education, and guidance on their pets’ health and well-being • Managing EMR tasks: Handle refill approvals, prescription requests, async case reviews, and renewals efficiently • Verifying and process prescriptions: Coordinate with partner pharmacies and ensure appropriate follow-up for client requests • Resolving pharmacy holds: Complete approvals and communicate with doctors and clients as needed • Supporting doctor coverage: Monitor shared veterinary admin communications and assist daily as needed • Collaborating cross-functionally: Provide feedback to improve processes, systems, and workflows • Participating in training and process improvement: Contribute to telehealth initiatives, compliance, and team development • Delivering top-tier client care: Provide empathetic, high-quality service while following clinical protocols and adapting to each case • Thriving in a fast-paced environment: Continuously learn and improve your skills to deliver excellent care • Growing: Opportunities to grow over time, responsibilities may expand to include more advanced clinical support and virtual care workflows