Role Description The operations support specialist will work closely with Operations teams to execute customer orders. This role supports the logistics, customer support, and claims teams in both administrative and customer-facing capacities. The initial focus for this role will be on logistics: - Ensuring compliance with shipping and delivery schedules that meet vendors' and customers’ needs. - Collaborating with sales and procurement to provide visibility. - Cross-training as needed to support the ongoing growth, development, and priorities of the operations team. The Operations Support Specialist will report directly to the Logistics and Claims manager. Outcomes - A dynamic and versatile operations support team that is well-staged to support organizational sales growth. - Greater flexibility of the operations team to support one another’s areas of responsibility. Key Responsibilities (Domestic Logistics - 1st 90 days minimum) - Procure quotes, book, manage, and maintain records for freight and cold storage partners supporting product delivery and storage. - Review and ensure the accuracy of purchase orders and shipping details. - Manage freight contacts and cold storage to ensure accurate product shipping and timely arrival. - Ensure compliance with all state and federal regulations on the shipping of specific products. - Manage and organize compliance documentation, delivering to the appropriate parties and storing it internally. - Track, gather, and analyze all documentation related to shipping, billing, and product claims. - Remain on-call to the sales and procurement team to update, troubleshoot issues with, advise on, or otherwise support their orders. - Respond to customer inquiries and deliver a high level of professional customer service in all interactions. Additional Cross Training Opportunities - Claims support - Process improvement/business analysis - Customer service support - ERP/AR management - Program account management/customer success Tools and Programs (including but not limited to) - MS Outlook - Teams - Zoho tools - MS Office - Google Workspaces Apps - Mac OS and/or Windows Working Conditions - Remote, home office - Daily typing and participating in virtual meetings, very often on camera. - Minimal travel to company events or industry conferences. Benefits - Travel for Company Retreats - Learning & Development Stipend - Health insurance - Opportunity for advancement - Paid time off - Parental leave - Training & development - Vision insurance - 401(k) matching - Dental insurance - Employee discounts Company Description Marcus Food Co. is bringing efficiency and transparency to the protein trading industry. We are building a first-of-its-kind communications platform and setting the data standards for protein transactions of all sizes. The result of decades of experience and years of critical industry input, these standards have been collectively formulated and are mission-driven at their core. Our goal is to help every producer, buyer, and trader make better decisions by connecting them with the real-time information they need. Why? We believe that by empowering every stakeholder with data-driven insights, we can effectively change the future of our food system – together. This is a remote position.

• Create and manage onboarding and offboarding journeys for designers • Map team skills and organize training or mentorship programs • Act as a bridge between Design, Strategy and the Design System, managing contribution processes, adoption and versioning within the design strategy • Promote and scale a DesignOps culture across design, technology and other areas • Plan and lead research, collaborative working sessions and workshops with the team • Organize and run events, lead community initiatives and actions to strengthen the design culture • Develop knowledge architecture, planning and maintaining the Directorate’s repositories and guidelines • Map end-to-end workflows (from discovery to delivery) to identify bottlenecks and implement solutions • Implement automations to eliminate repetitive tasks • Manage governance of the design tool ecosystem and integrate artificial intelligence agents to automate routines in an ethical and scalable way • Lead budget allocation for procuring tools, software licenses and external agencies • Lead the procurement process, managing licenses and budgets (Figma, usability testing tools) • Maintain organization of files, libraries and the team’s knowledge repositories • Create and manage operational health and team efficiency dashboards that translate design impact into numbers, focusing on efficiency, quality and business impact • Communicate the value of design across the organization (executives and stakeholders), creating success cases and high-impact presentations

• Manage existing retail accounts across the UK, EU, USA, Canada, and Australia • Open new retail accounts by reaching out to buyers and wholesale contacts • Develop product ranges with the design team • Source and negotiate with suppliers • Process orders and manage logistics • Ensure compliance and accurate invoicing • Conduct forecasting and financial reconciliation

Role Description We're looking for a Wholesale and Operations Lead to own the entire wholesale function end to end for a fast-moving, design-led greeting cards and gifting brand. This is the single most important operational hire in the business. You will: - Manage existing retail accounts across the UK, EU, USA, Canada, and Australia. - Open new retail accounts. - Develop product with the design team. - Source and negotiate with suppliers. - Process orders, book freight, invoice buyers, and forecast revenue. - Use AI tools daily to work faster and to a higher standard. This role requires a blend of commercial sales, product development, and operational execution. Attention to detail is non-negotiable. Qualifications - Very strong, fast, and reliable internet connection. - High energy and very fast email and message response rates. - Excellent Excel and Google Sheets skills. - Strong commercial numeracy. - Exceptional attention to detail. - Strong written English and confident communication style. - Highly organised and deadline-driven. - Genuine enthusiasm for using AI tools. - Self-starter who can own a function end to end. Requirements - Experience in wholesale, retail buying, merchandising, account management, or B2B sales. - Experience sourcing or managing suppliers in China and the UK. - Familiarity with cloud accounting and inventory and order management software. - Experience selling into large retailers. - Understanding of retail compliance including ethical audit certification. Benefits - Paid in USD (bi-monthly: every 15th and 30th). - Paid Time Off in accordance with company policy. - Observance of Holidays per company guidelines. - 100% remote setup. - Availability during UK business hours. - Direct impact on business growth. - Work inside a lean, AI-first company. How to Apply Please include: - Your updated resume. - A short Loom video (1 to 2 minutes) introducing yourself and describing your experience. Application Process Overview - Initial Application - Submit your application and complete our prequalifying questions. - Video Introduction - Record a video introduction to showcase your communication skills. - Role-Specific Assessment - Complete a homework assignment tailored to the position. - Recruitment Interview - Initial screening with our talent team. - Executive Interview - Meet with senior leadership. - Client Interview - Final interview with the client team. - Background & Reference Check - Professional reference verification. - Job Offer - Successful candidates receive a formal offer.