Role Description Our client is a busy oral surgery practice seeking a dependable and clinically knowledgeable Dental Patient Coordinator (Oral Surgery) to support patient scheduling, surgical preparation, and administrative coordination. This role is critical to ensuring patients are fully prepared before procedures and that the clinical team can operate efficiently without delays. The Dental Patient Coordinator will manage: - Patient scheduling - Documentation workflows - Pre-operative and post-operative coordination Patients must complete: - Medical forms - Consent documents - Insurance verification - Payment preparation prior to surgery Ensuring these steps are completed in advance helps maintain smooth clinic operations and improves patient outcomes. The client requires a Registered Nurse (RN) who is comfortable reviewing medical histories, understanding medication lists, and coordinating care with other medical professionals when necessary. Familiarity with medical and dental terminology is essential for effective communication with patients and providers. The successful candidate should be a quick learner who follows instructions carefully, adapts well to changing priorities, and performs confidently in a fast-paced surgical environment. They should also be highly organized, proactive, and committed to providing exceptional patient service while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance. Qualifications - Active Registered Nurse (RN) license required - Strong front desk experience, preferably in a dental or oral surgery practice - Experience reviewing patient medical histories and medication lists - Familiarity with medical and dental terminology, particularly related to oral surgery - Excellent communication and customer service skills - Strong critical thinking and problem-solving abilities - Ability to work independently with minimal supervision Requirements - Experience with Open Dental (required; hands-on experience is non-negotiable) - Basic familiarity with medications commonly used in surgical or dental settings - Knowledge of oral surgery workflows is highly preferred - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory) - Must be available for video meetings with your camera on (when needed) Benefits - Dedicated HR & Contractor Support Team - Premium VPN Access (Optional) - HIPAA & Cybersecurity Training + Certification (Provided) - Top 1% VA Performance Training - Client-Approved U.S. Holidays - Client-Approved Paid or Unpaid Time Off - Access to Tools & Resources - Optional Performance-Based Incentives

• Respond quickly and professionally to inbound SMS messages • Ask insightful, open-ended questions to understand each patient’s needs and goals • Schedule phone consultations using tools such as Calendly • Accurately document patient interactions using CRM and scheduling platforms (training provided) • Build rapport with prospective patients through empathy, curiosity, and trust • Send personalized follow-ups when needed to support next steps

• Answer incoming patient phone calls in a professional and empathetic manner • Respond promptly to patient text messages and general inquiries • Manage inbound faxes and route documentation appropriately • Provide patients with scheduling assistance and general practice information • Deliver an outstanding patient experience across all communication channels • Schedule and coordinate patient appointments • Maintain and update patient records within the electronic medical record (EMR) system • Upload and organize clinical documentation and laboratory results • Support providers with day-to-day administrative tasks • Ensure all documentation is accurate and completed in a timely manner • Monitor communication queues and ensure timely responses • Assist in maintaining efficient administrative workflows • Coordinate internally with the clinical team to support patient care • Help identify opportunities to improve operational efficiency as the practice grows

• Partner with families between scheduling and intake to ensure they are prepared for their appointment and understand what to expect • Conduct reminder calls, texts, and outreach using creative engagement strategies designed to increase appointment attendance and reduce no-show rates • Educate families about Flourish's services, treatment model, and admissions process • Support patients and caregivers with downloading, setting up, and navigating the Flourish app • Assist families with completing pre-admission forms, including but not limited to consents, releases of information, and pre-intake surveys • Request, collect, and track guardianship documentation and other required records needed prior to admission • Identify and proactively address barriers that may impact attendance, engagement, or readiness for care • Use motivational interviewing and engagement techniques to support families who may be hesitant, overwhelmed, or unsure about treatment • Coordinate closely with Clinical Admissions Specialists, Clinical Access Specialists, and operational team members to ensure smooth handoffs and timely progression through the admissions process • Track outreach efforts, documentation, and readiness milestones in accordance with organizational standards • Monitor upcoming appointments and prioritize outreach efforts to maximize clinician utilization and appointment attendance • Contribute ideas, workflows, and process improvements aimed at improving show rates, patient engagement, and operational efficiency • Support administrative and operational projects as needed