Appliances for the Great Outdoors.
Digital Consumer Experience Advocate
Location
Kentucky
Posted
4 days ago
Salary
$17 / hour
Seniority
Junior
Job Description
Digital Consumer Experience Advocate
GE Appliances, Recreational Living
• Respond to digital consumer inquiries and provide best-in-class service in support of company-owned websites. • Address and resolve incoming customer inquiries related to pre-purchase questions, installation requirements, troubleshooting, product care, and complaint resolution. • Resolve inquiries via the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms. • Navigate systems and resources effectively, including the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and others as needed. • Maintain high standards of protocol and adhere to established guidelines. • Support business growth goals by identifying sales opportunities. • Recognize sales opportunities and complete private store referral process or refer sales prospects to relevant teams to convert interactions into revenue opportunities based on established protocols.
Job Requirements
- Excellent written communication skills: grammar, sentence structure, and spelling.
- Computer literate with ability to learn new applications quickly.
- Experience in customer service or contact centers, ideally with written communication channels or chat-based support.
- Positive attitude with proven ability to work well with teams.
- Strong typing skills.
- Associate’s degree from an accredited university or college or 6 months equivalent work experience.
- Proficient bi-lingual in written English & Spanish.
- Experience with GE Appliances Call Centers or equivalent customer service experience.
Benefits
- 401(k)
- medical
- dental
- vision
- paid vacation
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