GE Appliances, Recreational Living logo
GE Appliances, Recreational Living

Appliances for the Great Outdoors.

Digital Consumer Experience Advocate

EcommerceEcommerceFull TimeRemoteJuniorTeam 11-50Since 1907H1B No SponsorCompany SiteLinkedIn

Location

Kentucky

Posted

4 days ago

Salary

$17 / hour

Seniority

Junior

Associate Degree0.5 yrs expExperience acceptedEnglishSpanishCloud

Job Description

Digital Consumer Experience Advocate

GE Appliances, Recreational Living

• Respond to digital consumer inquiries and provide best-in-class service in support of company-owned websites. • Address and resolve incoming customer inquiries related to pre-purchase questions, installation requirements, troubleshooting, product care, and complaint resolution. • Resolve inquiries via the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms. • Navigate systems and resources effectively, including the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and others as needed. • Maintain high standards of protocol and adhere to established guidelines. • Support business growth goals by identifying sales opportunities. • Recognize sales opportunities and complete private store referral process or refer sales prospects to relevant teams to convert interactions into revenue opportunities based on established protocols.

Job Requirements

  • Excellent written communication skills: grammar, sentence structure, and spelling.
  • Computer literate with ability to learn new applications quickly.
  • Experience in customer service or contact centers, ideally with written communication channels or chat-based support.
  • Positive attitude with proven ability to work well with teams.
  • Strong typing skills.
  • Associate’s degree from an accredited university or college or 6 months equivalent work experience.
  • Proficient bi-lingual in written English & Spanish.
  • Experience with GE Appliances Call Centers or equivalent customer service experience.

Benefits

  • 401(k)
  • medical
  • dental
  • vision
  • paid vacation

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