• Serve as the highest underwriting authority for the Life business, providing strategic leadership for underwriting philosophy, risk selection, mortality management, governance, and operational effectiveness. • Establish and maintain underwriting guidelines, authorities, and risk selection practices that balance growth objectives with sound mortality management and regulatory compliance. • Provide strategic direction on complex underwriting cases and emerging underwriting issues. • Champion the evolution of the underwriting function through the evaluation and implementation of innovative underwriting methodologies, technologies, and external data sources. • Lead initiatives involving accelerated underwriting, predictive analytics, and digital capabilities that improve customer and agent experiences. • Drive continuous improvement by identifying opportunities to enhance underwriting efficiency, consistency, and decision quality. • Ensure timely and accurate processing and issuance of Life insurance applications. • Monitor, enhance, and implement underwriting policies, procedures, and operational standards with clearly defined accountability. • Ensure compliance with internal underwriting guidelines, regulatory requirements, and legal directives. • Support organizational initiatives that improve underwriting quality, service levels, and operational performance. • Partner closely with Life & Retirement leadership—particularly Product Strategy and Life New Business Operations—to support product innovation and business growth. • Collaborate with Distribution, Compliance, Finance, Technology, reinsurers, and vendor partners to optimize underwriting capabilities and customer outcomes. • Build and maintain strong relationships with agents, field leaders, and business partners, serving as a trusted underwriting advisor. • Lead, mentor, and develop a high-performing underwriting organization. • Foster a culture of accountability, collaboration, continuous learning, and innovation. • Support succession planning, talent development, and performance management for underwriting staff. • Support enterprise strategic and tactical initiatives through effective planning, implementation, and organizational change management. • Influence business decisions through underwriting expertise, market insight, and risk management leadership.

Title: Intermediated Strata Underwriting Practice Lead Location: Melbourne Australia Job Description: - Permanent full-time position - Sydney, Brisbane or Melbourne CBD locations - Flexible working and hybrid work environment - Lead a team of highly engaged and motivated underwriting specialists The crucial role of Intermediated Strata UW Lead is responsible for the underwriting execution and financial performance of the Intermediated Strata product. This role also involves managing the national Intermediated Strata underwriting team to ensure key financial targets are achieved to drive profitable growth and increase market share. What you'll do: - Develop, deliver and execute a cohesive UW plan and service/value proposition to our intermediaries through the execution of the Intermediated Strata product strategy - Emphasize solution-oriented underwriting by excelling in customer service fundamentals, standardizing underwriting practices across the national team, setting clear expectations for service levels (e.g. turnaround times, submission acknowledgement, accessibility and responsiveness, etc), and implementing processes to accurately evaluate and manage opportunities - Deliver, and continually improve (in consultation with the Intermediated Strata portfolio manager), the Intermediated Strata product strategies (including but not limited to, target markets/key brokers, product differentiation, appetite, UW execution strategy, risk engineering, reinsurance, technology, etc) - Day to day operational underwriting functions within the national Intermediated Strata team through the underwriting and negotiating of individual policy renewals, new business and mid-term policy adjustments - Work closely with Distribution to build VSL/Intermediated Strata market awareness and strengthen broker relationships to ensure a seamless experience for our intermediaries and mutual clients. What you'll bring: - Minimum 10 years commercial underwriting experience in Intermediated Strata insurance and ability to demonstrate strong technical product knowledge - Proven experience in leading, managing and developing national underwriting teams - Strong understanding of intermediary markets (including broker relationships), underwriting principles, and insurance products - Demonstrated ability to meet budgeted GWP and profitability targets, whilst adhering to required risk and governance processes. What we can offer: - A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave - Discounts and offers on a range of retail favourite stores as well as insurance products - Give back to our communities with payroll giving, donation matching and paid volunteer leave - Invest in your brighter future with ongoing study support and career development programs; and - Prioritise your work/life balance with our robust employee assistance program and dedicated employee council. Employee benefits | Suncorp Group At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

• Evaluate policies, endorsements, audits, cancellations, etc., resolve any discrepancies and make changes as needed. • Review and process policy servicing requests (endorsement, audits, Company requests, Certificates, Premium Finance Notices and Cancellations, etc.). • Manage file and account documentation. • Invoice and process new business and renewal binders, premium bearing endorsements, and cancellations according to internal and carrier guidelines. • Establish New Submissions in the clearance system and handle according to established procedures. • Produce cancellation and non-renewal notices according to statutory and contractual requirements. • Manage underwriting files on accounts in which policies are not issued and handle according to Company and internal established procedures. • Maintain pending/suspense system per established procedures. • Maintain account files in accordance with company policy. • Perform other duties as assigned.

• Ability to underwrite conventional and government loans (FHA, VA). • Maintain and report underwriter bonus. • Provide guidance and solutions to underwriting team and branches for complex underwriting scenarios and escalations. • Assist in special projects and training as designated by underwriting management. • Communicate with branches on escalations and escalated scenarios. • Perform second level reviews as designated by senior underwriting management. • Work with underwriting team to maintain standard service level agreements. • Monitor underwriting pipeline to ensure productivity and adherence to set SLAs. • Provide mentoring and coaching to underwriting staff as identified or required by senior management. • Utilize problem solving, judgement, knowledge, and experience to effectively remedy loan level issues. • Manage department reports. • Manage a team consisting of approximately five to ten individuals. • Communicate effectively with operations and sales staff to maintain a high level of customer service via phone and email. • Perform other related duties as assigned by management.