Title: Intermediated Strata Underwriting Practice Lead Location: Melbourne Australia Job Description: - Permanent full-time position - Sydney, Brisbane or Melbourne CBD locations - Flexible working and hybrid work environment - Lead a team of highly engaged and motivated underwriting specialists The crucial role of Intermediated Strata UW Lead is responsible for the underwriting execution and financial performance of the Intermediated Strata product. This role also involves managing the national Intermediated Strata underwriting team to ensure key financial targets are achieved to drive profitable growth and increase market share. What you'll do: - Develop, deliver and execute a cohesive UW plan and service/value proposition to our intermediaries through the execution of the Intermediated Strata product strategy - Emphasize solution-oriented underwriting by excelling in customer service fundamentals, standardizing underwriting practices across the national team, setting clear expectations for service levels (e.g. turnaround times, submission acknowledgement, accessibility and responsiveness, etc), and implementing processes to accurately evaluate and manage opportunities - Deliver, and continually improve (in consultation with the Intermediated Strata portfolio manager), the Intermediated Strata product strategies (including but not limited to, target markets/key brokers, product differentiation, appetite, UW execution strategy, risk engineering, reinsurance, technology, etc) - Day to day operational underwriting functions within the national Intermediated Strata team through the underwriting and negotiating of individual policy renewals, new business and mid-term policy adjustments - Work closely with Distribution to build VSL/Intermediated Strata market awareness and strengthen broker relationships to ensure a seamless experience for our intermediaries and mutual clients. What you'll bring: - Minimum 10 years commercial underwriting experience in Intermediated Strata insurance and ability to demonstrate strong technical product knowledge - Proven experience in leading, managing and developing national underwriting teams - Strong understanding of intermediary markets (including broker relationships), underwriting principles, and insurance products - Demonstrated ability to meet budgeted GWP and profitability targets, whilst adhering to required risk and governance processes. What we can offer: - A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave - Discounts and offers on a range of retail favourite stores as well as insurance products - Give back to our communities with payroll giving, donation matching and paid volunteer leave - Invest in your brighter future with ongoing study support and career development programs; and - Prioritise your work/life balance with our robust employee assistance program and dedicated employee council. Employee benefits | Suncorp Group At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

• Evaluate policies, endorsements, audits, cancellations, etc., resolve any discrepancies and make changes as needed. • Review and process policy servicing requests (endorsement, audits, Company requests, Certificates, Premium Finance Notices and Cancellations, etc.). • Manage file and account documentation. • Invoice and process new business and renewal binders, premium bearing endorsements, and cancellations according to internal and carrier guidelines. • Establish New Submissions in the clearance system and handle according to established procedures. • Produce cancellation and non-renewal notices according to statutory and contractual requirements. • Manage underwriting files on accounts in which policies are not issued and handle according to Company and internal established procedures. • Maintain pending/suspense system per established procedures. • Maintain account files in accordance with company policy. • Perform other duties as assigned.

• Ability to underwrite conventional and government loans (FHA, VA). • Maintain and report underwriter bonus. • Provide guidance and solutions to underwriting team and branches for complex underwriting scenarios and escalations. • Assist in special projects and training as designated by underwriting management. • Communicate with branches on escalations and escalated scenarios. • Perform second level reviews as designated by senior underwriting management. • Work with underwriting team to maintain standard service level agreements. • Monitor underwriting pipeline to ensure productivity and adherence to set SLAs. • Provide mentoring and coaching to underwriting staff as identified or required by senior management. • Utilize problem solving, judgement, knowledge, and experience to effectively remedy loan level issues. • Manage department reports. • Manage a team consisting of approximately five to ten individuals. • Communicate effectively with operations and sales staff to maintain a high level of customer service via phone and email. • Perform other related duties as assigned by management.

Title: Underwriting Service Specialist Location: remote, USA Job Description: Full time job requisition id R26_609 With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary: The Underwriting Services Specialist utilizes customer service skills, established processes, and various software applications to ensure Service Level Agreements (SLA’s) are met. Under some supervision, the Underwriting Service Specialist works cross-functionally and is responsible for analyzing key pieces of information, determining the appropriate course of action and handling issues. This position collaborates with underwriters, corporate resources, and global teams to ensure we meet both internal and external commitments. This candidate can sit 100% remote. Responsibilities and Accountabilities: - Policy & endorsement issuance - File documentation and set-up - Review account information for data entry into appropriate systems - Order, prepare and/or update reports - Policy Rating and/or initial entry into rating model - Processing of various underwriting transactions and requests - Correspond with brokers for information at Underwriter’s request - Booking/Invoicing - Other duties and special projects as assigned Required Skills and Abilities: - Analytical and problem solving ability - Detail-oriented - Customer-focused - Collaborative and team-oriented - Strong communication and organizational skills Education and Experience: - Bachelor’s Degree preferred - 2+ Years of Underwriting Assistant experience within commercial P&C #LI-Remote #LI-JG1 For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $55,300 - $82,700/year - Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. - Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.