• Flow management: ensure end-to-end flow of work items, identify bottlenecks, address blockers, and improve lead time and predictability, providing visibility into risks and dependencies. • Risk management: anticipate risks, ensure mitigation plans, build scenarios (best case, likely case and worst case), and escalate risks when necessary. • Operational governance: consolidate executive status reports, monitor critical deliveries, define and structure metrics, and ensure consistency of information. • Team evolution: develop squads' autonomy, avoid centralization around Tech Leads, promote shared ownership, foster critical thinking, and raise team maturity. • Quality of incoming work: work with PO, PM and TL to ensure better Discovery; do not accept incomplete requests, stories without context, or requirements that are not understood. • AI applied to work: promote the practical use of AI, establish best practices, identify opportunities for efficiency gains, and disseminate intelligent use of tools — helping teams work better through AI, not just use it.

Role Description We are seeking a motivated and experienced Scrum Master to join our team. The ideal candidate will have very strong experience as a Scrum Master and will support fully remote teams working as a SAFe Agile Release Train (ART) with distributed team members globally. This role involves working within TJX’s Global Buying Tools ART, supporting delivery of releases across all geos for our on-prem and cloud-based solutions that facilitate our Buyers when sourcing TJX merchandise. The Scrum Master will be responsible for the day-to-day delivery within a scrum team, ensuring planned commitments are delivered on time and to expected quality. Qualifications - Bachelor’s Degree or equivalent delivery skillset, training, or technical work experience (required) - Strong number of years’ experience as a Scrum Master - Strong understanding of Agile methodologies and SAFe framework - A mindset for continuous process improvement, driven by a focus on delivering value through efficiency with excellent planning, facilitation, coaching, and mentoring skills - Ability to influence effectively with and without formal authority - Excellent verbal and written communication skills, knowing your audience - Proven success working in a highly collaborative, matrix environment, with a track record of measurable business impact - Experience working in hybrid scrum and waterfall environments - Capability to demonstrate critical thinking and proven track record of positive change - Solid understanding of agile methodology, scrum, SAFe, and agile tools (JIRA, Confluence) - Ability to work collaboratively with distributed team members Requirements - Supports team impediment removal and dependency tracking - Facilitates Agile team ceremonies e.g., daily standups, reviews, retrospectives - Ensures team agreements are in place - Drives team iteration commitments and plan to maximize business value delivery - Collaborates with other Scrum Masters across the ART as necessary e.g., Scrum of Scrums - Coordinates with other teams as necessary, for example Shared Services or DevOps team - Key Partner with the Product Owner to ensure product backlog items are refined, prioritized and scheduled - Supports estimating activities within the team - May support Release Planning - Responsible for facilitating capacity planning - Reviews metrics to measure team progress and is responsible for achieving baseline KPI - Validates time tracking - Tracks team objectives using appropriate Agile tools/applications - Protects team from external interference - Supports ART Readiness/Preparations - May provide Flow Board Management if supporting a Kanban team - May be an Epic Owner Benefits - Opportunities for growth and recognition - Competitive salary and benefits package

Role Description As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply. What You’ll Do - People (75%) - Lead and coach a team of Travel Counselors - Provide regular, documented coaching and feedback to team members - Investigate service and quality errors with a curious mentality, and provide helpful feedback - Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards - Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete - Collaborate with fellow team coaches - share information, achievements, and issues - Listen to calls as required to validate service levels and compliance standards - Customer (25%) - Be the voice of Traveler Care for new technological implementations - Participate in meetings with commercial client management partners when necessary, providing operational information needed for customer-facing conversations - Research and resolve client service concerns; develop strategy and craft messaging for the Traveler Care team and commercial peers - Analyze, act, and communicate results on CSAT performance - Keep the team informed on changes to client travel policies - Collaborate with Team Operations to achieve and exceed client expectations based on contractual service level requirements Qualifications - Previous leadership experience - Excellent listening skills and curious mentality - Customer service oriented - Sabre and/or Apollo experience preferred - Salesforce (case e-mail) experience a plus - Collaborative and passionate about building relationships - Experience making data-driven decisions and achieving financial and service targets Benefits - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources - Travel perks with a choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first - Championing Inclusion in every aspect of our business with global INclusion Groups - Commitment to providing reasonable accommodation to qualified individuals with disabilities

• Responsável por manter as práticas Scrum, apoiar os outros papéis e manter a comunicação e colaboração ativa. O guia oficial descreve esse papel como a de um professor, treinador, facilitador e a pessoa que remove os impedimentos. • Conhecimentos e Habilidades: Modelagem de dados utilizando Ferramentas CASE (ERWN); Algoritmos; Linguagens de programação Alta e baixa plataforma; Sql. • Observação: Profundos conhecimentos de metodologias Ágeis, especialmente SCRUM, Facilidade para trabalhar em equipe, Habilidade de comunicação, Motivado e facilitador.