• Manage and grow relationships with existing customers. • Identify new business opportunities within the maritime industry. • Work closely with customers to understand their business needs. • Promote Navarino's portfolio of connectivity, IT and digital solutions. • Prepare commercial proposals. • Negotiate agreements. • Ensure high levels of customer satisfaction. • Collaborate with internal teams.

• Build and nurture multi-threaded relationships with key stakeholders and decision-makers within customer organizations. • Develop and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges. • Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes. • Manage and own the net revenue growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy for your customer portfolio. • Lead the quote to order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process. • Maintain an accurate forecast on a weekly basis to consistently meet and exceed annual revenue targets. • Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual close plans as needed, to secure opportunities in a predictable manner. • Utilize data-driven insights by leveraging technology and reporting to monitor account health, identify and track renewal and expansion opportunities, and report on key performance metrics. • Proactively identify risks and take steps to prevent churn (cancellation or downsell of services) with support from Vena’s Customer Success team members and relevant cross-functional teams to ensure customer satisfaction, adoption, and value realization goals are met. • Partner with cross-functional departments that support delivering an exceptional customer experience including Solutions, Customer Success, Professional Services, Application Support, Marketing, Product and Technology, Finance, and Operations to proactively address any potential churn risks, ensuring customer satisfaction and retention with a focus on net revenue growth. • Use your strong negotiation skills to handle important contract discussions, resolve issues, and manage challenging customer situations. • Embrace a growth mindset by actively engaging in learning and development opportunities, while also occasionally leading or supporting internal enablement or training initiatives to enhance team efficiency, drive productivity, and mentor junior team members.

• Review, verify, and process vendor invoices, payment requests, and check requests. • Ensure invoices include proper approvals and supporting documentation. • Process employee expense reports in accordance with company policies. • Maintain vendor accounts and respond promptly to payment inquiries. • Import and process high-volume invoices using Microsoft Excel and the Accounts Payable system. • Process vendor payments accurately and on schedule. • Investigate and resolve invoice discrepancies and payment issues. • Coordinate stop payments, voids, and check reissuance when necessary. • Assist with month-end and year-end close activities. • Support audits, 1099 reporting, and financial compliance requirements. • Maintain organized electronic accounting records and documentation. • Collaborate remotely with internal departments to ensure timely invoice processing. • Perform additional accounting and administrative duties as assigned.

• Build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behavior; • Manage a portfolio of customers and proactively drive their engagement, retention, and progression toward VIP status; • Deliver personalized communication through calls, messages, promotions, and tailored offers; • Analyze customer activity and identify opportunities to improve player retention, deposits, and overall engagement; • Use data and customer insights to make informed decisions and optimize portfolio performance; • Collaborate closely with VIP CRM, BI, Customer Support, and other internal teams to deliver the best customer experience; • Resolve customer issues efficiently while ensuring compliance with company policies and gaming regulations; • Track and achieve individual KPIs related to customer growth, retention, and portfolio performance.