• Support or Lead the Time Tracking work stream driving towards decisions and recommending best practices related to Workday functionality. • Identify strategies, risks, and options, recommend approaches and mitigations to meet client/functional requirements. • Lead, mentor, counsel and manage performance of project staff (depending upon project structure) • Advise clients on industry standards and leading practices. • Demonstrate design options through the use of prototyping. • Configure and test the Workday system. • Understand and apply Workday and Accenture methodologies. • Demonstrate strong client and stakeholder collaboration to achieve project objectives. • Support innovation through the creation of new industry leading methods and assets.

Role Description Turn Your Love of Cruising into a Dream Career! Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our West Lakes store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage. ✨ Let’s turn your passion for cruise holidays into a rewarding career. 🌊 Join the cruise revolution and #CruiseIntoYourDreamJob with us! What You’ll Be Doing As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget. - Quote, book, and invoice cruise bookings and packages with accuracy and flair - Achieve monthly sales targets and KPIs - Deliver outstanding service across email and phone enquiries - Maximise every opportunity through upselling and cross-selling - Monitor and action all relevant mailboxes daily - Maintain strong product knowledge to confidently recommend the perfect cruise Qualifications - Proven customer service experience with exposure to sales targets - Previous travel or cruise experience - GDS experience - A keen eye for detail and strong problem-solving skills - The ability to thrive in a fast-paced environment - Motivation, organisation, and a love of exceeding expectations Benefits - Cruise Perks Galore: Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures - See the World: Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe - Award-Winning Culture: Cruiseabout proudly scored an outstanding 94% in the Great Place to Work® survey - Diverse & Inclusive Crew: We’re an Equal Opportunity Employer and encourage applications from diverse backgrounds - Learn & Grow: Tailored Learning & Development pathways, including in-depth cruise product training - Exclusive Staff Benefits: Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan - Endless Career Opportunities: Grow your career across our global network—we proudly promote from within - Health & Wellbeing: Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives - Mental Health Support: Employee Assistance Program available for you and your family - Social & Industry Events: Awards nights, team celebrations, and opportunities to attend global conferences - Giving Back: Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving - Sustainability at the Helm: Committed to protecting the oceans and the future of cruising through responsible practices - Reconciliation Action Plan: Supporting Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

• You provide personalized advice to interested candidates by phone, Microsoft Teams and email about our publicly funded further training programs. • You analyze each person's situation and qualification needs and find the right training together with them. • You accompany your prospects from the first contact through to successful enrollment, ensuring a trustworthy customer journey. • You demonstrate empathetic, solution-oriented advice and deliver high counseling quality without cold calling. • You work closely with our PreSales, Sales Support and educational counseling teams to ensure smooth processes. • You carefully document your counseling sessions in our CRM system and keep an eye on your sales metrics. • You contribute ideas to optimize our counseling and sales processes and develop them together with your team.

• Manage and maintain strong relationships with customers • Provide product training tailored to customer needs • Collaborate with Project Managers and Senior Consultants on larger, high-impact projects • Lead in resolving project and implementation challenges • Adhere to established escalation procedures to ensure smooth outcomes • Deliver engaging product training that enables customers to confidently adopt and use StarRez solutions • Partner with customers in an Outsourced Resource capacity, providing operational support and guidance • Support Project Managers and Senior Consultants in successful delivery of implementation, optimization, and consulting engagements • Troubleshoot customer and project issues • Create, maintain, and improve customer-facing and internal documentation, procedures, and knowledge resources • Execute functional testing of product features