• Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures • Responds to customer voicemails and emails related to scheduling • Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and assuring all cases are booked accurately • Identifies scheduling barriers and implements solutions to improve scheduling results • Follows established precaution and procedures in the performance of job duties to ensure a safe work environment. • Adhere to policies regarding safety, confidentiality, and HIPAA guidelines • Participates in ongoing training to improve their understanding of our department and what we offer our customers • Assist in other tasks as assigned by Supervisor and/or Manager

• Handle high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs • Deliver exceptional customer service while handling escalated or complex member interactions • Consult with members to understand their needs and identify the most appropriate transportation options • Communicate clearly and professionally using strong verbal communication skills • Adapt your approach to support a wide range of member personalities, needs, and situations • Use positive, empathetic language to represent yourself and the company in a professional manner

• Support function to enable effective centralised rostering throughout the complex division • Cover outstanding shifts and prioritise emergency requirements • Support the Deputy Scheduling Team Manager and Scheduling Team Manager with all tasks associated with BAU

• Schedules appointments with internal providers and external network specialists’ offices • Assists in prioritizing the scheduling of participants by consulting with medical staff • Works as a liaison to specialists’ offices for coordinating care • Coordinates with the transportation department to schedule outside and special in-house appointments • Ensures that appointment information is relayed to appropriate departments and caregivers • Takes information from participants to start the triage process