• Build and configure AI voice agents for inbound call handling, working closely with our Legal Intake Manager to ensure conversations meet client qualification standards • Integrate voice agent platforms with law firm CRMs, intake systems, and call tracking tools • Design and iterate on call flows, qualification logic, escalation triggers, and handoff protocols • Monitor voice agent performance and continuously improve based on call transcripts, conversion data, and client feedback • Identify and build automation workflows that eliminate repetitive internal tasks across the agency • Develop AI-powered tools and integrations that improve how our teams deliver work for clients • Evaluate and recommend new AI platforms, tools, and approaches as the space evolves • Document what you build so the team can maintain, iterate, and scale it without you being the bottleneck

• Work with Autodesk’s largest customers to define innovative Building design, engineering, and management strategies and solutions to ensure the greatest possible value from their Autodesk investment • Work with Autodesk account teams to define Customer Success Plans and customer engagements to deliver those strategies and solutions • Work with the Autodesk Consulting Project Management team to ensure exceptional delivery against the Customer Success Plan • Shape the Autodesk Consulting service offering and how it is delivered • Interface with thought leaders within Autodesk, and beyond, to support and shape the Autodesk product offering • Be a trusted business partner to customers and internal Autodesk teams • Develop and deliver truly innovative business and technology solutions that have a strategic impact on Autodesk customers • Help Autodesk customers drive transformational change by leveraging proven change management methodologies • Lead facilitated workshops with Autodesk customers to identify solution opportunities and drive alignment on solution paths • Lead or assist in the creation of high-quality design, engineering, and operational management deliverables for customers • Define and track the value of solutions delivered to customers, and help document the impact of customer investment in Autodesk Consulting • Lead and/or participate in the development around new and expanded offerings as part of a comprehensive consulting delivery portfolio • Build the Autodesk Consulting brand by demonstrating thought leadership within the industry • Lead project delivery efforts, ensuring team members perform to the highest level of quality and professionalism • Mentor junior staff in successful customer engagement techniques including change management, strategic and critical thinking, workshop facilitation, and effective communication • Advise on project estimation and participate in business development activities

• Drive the tactical execution of Post Sales operations, directly impacting our efficiency and customer experience. • Play a crucial role in configuring processes and generating insightful reports. • Execute essential system enhancements and resolve process issues directly supporting our customer experience teams. • Proactively address access needs and implement minor yet impactful changes.

• Establish and operationalize a comprehensive, federated Data and AI Governance framework (policies, standards, operating model, decision rights) that aligns with global business strategy and emerging AI/ML initiatives. • Define the vision and roadmap for enterprise data quality, master data management (MDM), data lineage, and metadata management programs, ensuring they support AI readiness. • Secure executive sponsorship and budget for all governance programs, effectively communicating the value and managing the program portfolio. • Lead the Responsible AI program, creating and enforcing policies for AI/ML model lifecycle, including fairness, bias mitigation, explainability (XAI), and transparency. • Ensure global compliance with all relevant data privacy, security, and AI regulations (e.g., GDPR, CCPA, EU AI Act) in partnership with Legal, Compliance, and Security teams. • Oversee the AI Risk Assessment process, proactively identifying and mitigating technical, ethical, and reputational risks associated with AI systems and their underlying data. • Build and scale the Data Stewardship and AI Governance bodies, defining roles and responsibilities and empowering a network of Data/AI Owners across business units. • Drive Data/AI literacy and a cultural shift towards data ownership and responsible AI usage across the enterprise. • Oversee the selection, implementation, and utilization of modern Data and AI Governance tools (e.g., Data Catalog, MDM, AI Risk Management platforms). • Lead and mentor a high-performing global team of governance specialists, architects, and analysts. • Serve as the primary liaison to the C-suite, providing clear, concise, and actionable updates on the state of Data & AI Governance, risk posture, and compliance.