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MeanPug Digital

Loyal Marketing for Ambitious Law Firms, we specialize in branding, web, CRM, software development, SEO, and digital ads

AI Enablement Specialist

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteSeniorTeam 11-50Since 2017H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

0

Seniority

Senior

Professional Certificate3 yrs expEnglishJavaScriptPython

Job Description

AI Enablement Specialist

MeanPug Digital

• Build and configure AI voice agents for inbound call handling, working closely with our Legal Intake Manager to ensure conversations meet client qualification standards • Integrate voice agent platforms with law firm CRMs, intake systems, and call tracking tools • Design and iterate on call flows, qualification logic, escalation triggers, and handoff protocols • Monitor voice agent performance and continuously improve based on call transcripts, conversion data, and client feedback • Identify and build automation workflows that eliminate repetitive internal tasks across the agency • Develop AI-powered tools and integrations that improve how our teams deliver work for clients • Evaluate and recommend new AI platforms, tools, and approaches as the space evolves • Document what you build so the team can maintain, iterate, and scale it without you being the bottleneck

Job Requirements

  • 3 to 5 years of experience building AI workflows, automations, or integrations in a production environment
  • Hands-on experience with AI voice agent platforms such as Bland AI, Vapi, Retell AI, Eleven Labs, or similar
  • Strong understanding of how to design conversation flows, intent logic, and escalation handling for voice or chat agents
  • Experience integrating AI tools with third-party platforms via APIs, webhooks, or no-code/low-code tools such as Make, Zapier, or n8n
  • Comfortable working across the full build cycle, from scoping and prototyping through deployment and iteration
  • Strong documentation habits, you build things other people can understand and maintain
  • Self-directed and comfortable operating in an environment where the roadmap is still being defined
  • Bonus skills (nice to have)
  • Experience building AI workflows in a legal, healthcare, or other regulated industry context
  • Familiarity with legal CRM or intake platforms such as Clio, Litify, or Lead Docket
  • Experience with LLM prompt engineering or fine-tuning for specific use cases
  • Working knowledge of Python or JavaScript for custom integrations
  • Background in digital marketing or agency operations

Benefits

  • Medical, dental, and vision insurance
  • Company-sponsored 401(k) with matching
  • Flexible work schedule, work when and where you're most productive as long as deliverables are met
  • Up to $500 reimbursement for pet adoption fees or vaccinations
  • Technology stipend for equipment setup
  • Professional development opportunities

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