• The ideal Managing Consultant, Strategic Communications is a high-level public health strategic communications expert, with added experience in public policy and regulatory analysis. • The candidate possesses a proven track record of steering complex campaigns, ideally within an association or trade organization environment and/or a public health agency. • Managing Consultants serve as Practice Area Leads. The Strategic Communications Practice Lead (PL) will guide strategy, oversee client engagements, and lead high-quality technical assistance and program implementation projects related to public health communications and advocacy. • Play a key role in identifying new opportunities within Massachusetts and targeted expansion states, cultivating client and partner relationships, and developing high-quality proposals that expand BME’s impact and reach. • Oversee branding and visual identity for programs & campaigns. • Handle relationship management and stewardship.

Role Description Symetra has an exciting new opportunity to join our Benefits Division as a Customer Communications Manager. The person in this role will own the strategy, development, and delivery of customer communications that inform, engage, and build trust with our customers. In this role, you will lead customer communications for the Benefits Division. You will partner closely with teams across the organization including: - Marketing - Product - Sales - Account management - Operations - Compliance - Legal You will play a key role in translating complex business updates, operational changes, and regulatory requirements into communications that are easy for customers to understand and act on. What you will do - Communication Strategy & Planning - Develop and implement communication strategies, processes, and workflows for Benefits customers. - Partner with leaders and key stakeholders to prioritize communication needs and align on timelines and deliverables. - Ensure customers receive consistent, clear, and timely information across communication channels. - Communication Development & Execution - Create, edit, and distribute customer-facing communications, including operational updates, service announcements, and regulatory notifications. - Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms. - Support urgent communication needs related to business, operational, or customer-impacting events. - Monitor project timelines and coordinate communication from initiation through distribution. - Provide reporting and insights on communication initiatives and outcomes. - Governance & Compliance - Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners. - Ensure communications meet regulatory requirements, company standards, and accessibility guidelines. Qualifications - 8+ years of experience developing and delivering customer, plan member, or client communications required. - Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging. - Strong project management and organizational skills, including the ability to manage multiple communication initiatives simultaneously. - Proven ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at all levels. - Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment. - Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products. - Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools. - Familiarity with accessibility standards and best practices for customer communications. - High school diploma or equivalent required. - Ability to travel occasionally to support business needs. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days, and ten paid holidays. - Give back to your community and double your impact through our company matching. Compensation - Salary Range: $106,400 - $177,300 plus eligibility for annual bonus program.

• Connect and guide the team and internal partner areas; • Ensure comprehensive coordination of deadlines, deliverables, and financial control; • Act as the primary point of contact with our partner agencies; • Ensure the tactical rollout of the three cycle movements; • Support the brand's long-term strategy and outlook.

Role Description The ideal Managing Consultant, Strategic Communications is a high-level public health strategic communications expert, with added experience in public policy and regulatory analysis. The candidate possesses a proven track record of steering complex campaigns, ideally within an association or trade organization environment and/or a public health agency; in these roles, they have successfully managed the full lifecycle, from initial strategy development and stakeholder engagement to the deployment of high-stakes public communication, ideally including policy strategy. At BME Strategies, Managing Consultants serve as Practice Area Leads. The Strategic Communications Practice Lead (PL) will guide strategy, oversee client engagements, and lead high-quality technical assistance and program implementation projects related to public health communications and advocacy. They will also play a key role in identifying new opportunities within Massachusetts and targeted expansion states, cultivating client and partner relationships, and developing high-quality proposals that expand BME’s impact and reach. This PL should be a collaborative partner who thrives in cross-functional teams, capable of integrating policy insights into broader strategic communications and programmatic efforts. Key Responsibilities - BME Org-Wide Responsibilities for Managing Consultants (Practice Area Leads): - Managing Consultant roles at BME consist of a mix of project work, administrative work, and business development. - Serves as Account Manager and/or Practice Lead. - Contributes in a technical and advisory role. - Offers strategic direction and quality oversight. - Handles relationship management and stewardship. - Minimal project management; instead managing accounts, staff, and practice/service areas. - Supervises Associates, Senior Associates, Consultants, and Senior Consultants. - Manages projects to exemplary client satisfaction. - Recognizes business opportunities with existing clients and works with leadership to pursue. - Pursues and closes new business with existing clients. - Proactively supports the outreach and sourcing of new clients. - Sources RFPs of interest and leads proposal development. - Participates in pitching of new business. - The Strategic Communications Practice Lead will oversee and provide expertise in the following areas: - Public Health Communications Strategy: - Co-develop and co-execute end-to-end campaign planning & execution. - Co-lead brand and identity audits. - Co-design culturally-responsive / hyperlocal messaging. - Translate data to storytelling. - Co-manage digital media planning and digital media buys. - Provide media outreach / public relations support. - Creative & Design Support: - Oversee branding and visual identity for programs & campaigns. - Manage content / template creation. - Advocacy & Policy: - Advocacy Technical Assistance: - Policy translation for varied audiences, policy brief & white paper development, and legislative tracking. - Advocacy Strategy: - Legislative target selection, issue advocacy education, engagement of stakeholders, messaging, testimony drafting, and implementation strategy. - Advocacy Training: - Prepare clients for legislative meetings (in person or online) and delivery of public testimony (in person or online), and conduct role-playing training exercises. - Strategic Leadership: - Develop and execute a strategic vision and road map for the practice area. - Monitor emerging trends and best practices to inform BME’s strategy and client support. - Forecast resource needs and staffing to support current and future projects across the portfolio. - Business Development: - Identify and cultivate opportunities for growth within the practice area and cross-practice collaboration. - Lead the capture and onboarding of new clients and growth of current clients with new projects. - Lead and contribute to proposal development for Strategic Communications contracts, grants, and RFPs. - Support and strategize with other practice leads and the BME Business Development team to support firm strategy. - Build BME Strategies’ presence and thought leadership through active participation in professional networks, conferences, and coalitions. - Stakeholder & People Management: - Manage and mentor Associate- and Consultant-level staff within the practice area. - Cultivate relationships with public health agencies, community coalitions, and community-based organizations to strengthen collaboration and impact. Qualifications - Minimum 8 years relevant experience required, including at least 4 years in a consulting firm environment. - 6-12 years of progressive, relevant professional experience working in public programming advocacy and/or strategic communications. - MPH or MPA, or similar relevant graduate degree. - Minimum of 4 years people management experience, with a minimum of 3 years project management/leadership experience. - Minimum 5 years client-facing experience, including 2 or more in project leadership roles. - Ability to work independently and as part of a team in a fast-paced consulting environment. Requirements - Experience and confidence with leading business development activities, including sourcing, proposal development and contracting. - Superior presentation skills; comfortable presenting to leadership/stakeholders/clients. - Comfortable with ambiguity; easily manages adjustments between high level content and detailed deliverables. - Able to translate complex concepts and data across diverse audiences. - Comfortable with travel to client sites/conferences throughout the year and working effectively in a fast-paced, at times demanding environment. - Alignment with BME’s shared values. Benefits - 6+ weeks total leave, including paid vacation, sick time, personal leave, and floating holidays. - Health, dental, and vision insurance, with 75% employer-paid coverage for the employee & 50% employer-paid coverage for dependents. - Health FSA and dependent care FSA. - 401(k) with employer match. - Employer-paid short-term and long-term disability insurance. - One-time technology stipend. - Opportunities for professional development and career growth.