Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.
Service Account Manager
Location
United States
Posted
4 days ago
Salary
0
Seniority
Lead
Job Description
Service Account Manager
Peak Technologies
Role Description Responsible for managing a portfolio of client accounts, ensuring high levels of customer satisfaction, and driving revenue growth through upselling and cross-selling strategies. Requires a strong background in account management, excellent communication skills, and a proven track record of meeting and exceeding sales targets. Key Accountabilities - Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues. - Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives. - Develop and execute strategic account plans to drive revenue growth and achieve sales targets. - Identify opportunities for upselling and cross-selling additional products and services to existing clients. - Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner. - Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights. - Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats. - Proactively address any customer concerns or escalations to ensure a positive customer experience. - Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns. - Maintain accurate records of customer interactions and sales activities in the CRM system. Qualifications - Bachelor's degree in business administration, marketing, or a related field. - Proven experience in account management, sales, or customer service. - Strong communication, negotiation, and interpersonal skills. - Ability to build and maintain strong relationships with clients and internal stakeholders. - Excellent problem-solving and decision-making abilities. - Self-motivated with a strong sense of accountability and ownership. - Proficiency in Microsoft Office suite and CRM software. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. - Willingness to travel occasionally for client meetings and industry events. - Relevant certifications (e.g., Certified Account Manager) preferred but not required. Decision Making + Reasoning - Able to take accountability and responsibility for business target delivery and decision making. - Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. Working Relationships - Internal and External Customers Physical Requirements - Stand: Under 1/3 - Walk: Under 1/3 - Sit: Over 2/3 - Use hands to finger, handle, or feel: Over 2/3 - Reach with hands and arms: Over 2/3 - Climb or balance: Under 1/3 - Stoop, kneel, crouch, or crawl: Under 1/3 - Talk or hear: Over 2/3 - Lift Up to 25lbs: Under 1/3 Company Description Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.
Related Guides
Related Job Pages
More Account Manager Jobs
• Develop and implement sales strategies to acquire and retain dealer clients within the automotive sector • Build and maintain relationships with dealership owners and key decision-makers to understand their financing needs • Identify opportunities for portfolio growth by presenting financing solutions and promoting Westlake Flooring Company’s offerings • Conduct market research to remain competitive and align services with industry trends • Oversee the servicing of the automotive floorplan portfolio, ensuring high levels of customer satisfaction • Monitor account performance and proactively address any issues or concerns raised by clients • Collaborate with cross-functional teams to streamline processes and enhance customer experience • Provide training and support to dealerships on the use of financing solutions and services • Monitor dealership conditions and performance • Develop and maintain risk assessment models to evaluate dealership creditworthiness • Collaborate with internal teams to ensure compliance with company policies and regulatory requirements • Monitor the performance of the portfolio, including loan balances, dealer performance, and payment trends
Role Description We are looking for a Key Account Manager to join our startup that has the #1 app in one of the largest industries in the world. Key Account Managers at Raken are the primary relationship owners for clients within our upmarket segment. You will act as the strategic point of contact throughout the customer journey, building long-term relationships that drive business outcomes, conducting business reviews, preparing for and executing renewals, and identifying deeper adoption opportunities. Your goal is to ensure each of your clients achieve measurable success with Raken, driving client satisfaction, retention, and long-term value. This is a proactive role that requires a strong blend of technical proficiency and relationship-building skills. You will work cross-functionally to advocate for your clients’ needs and you will be ruthlessly focused on ensuring your clients successfully adopt new product features as Raken evolves. This role will work with clients of varied technical and organizational backgrounds, requiring the ability to seamlessly pivot from driving field adoption with foremen to building strategic alignment with C-suite executives. This is a remote position for candidates located anywhere in the continental US. If a candidate is local to the San Diego area, the position is available as a hybrid role with the company HQ/Office located in Carlsbad, CA. This is an exempt position. Qualifications - 3-5 years in SaaS account management or client-facing roles - Demonstrated experience owning renewals and long-term retention goals within assigned accounts - Strong written and verbal communication skills - Strong presentation skills, as well as ability to master technical workflows - Curious problem solver, focused on identifying risk early and finding solutions that drive long-term customer success - Relationship builder, driven by the opportunity to proactively create and develop relationships within assigned accounts - A strong desire to execute, drive impact and deliver measurable results - Positive attitude, self-starter, and a great teammate Requirements - Spanish fluency is a bonus - Ability to come into our Carlsbad, CA office 2-3 times per month Benefits - Medical, dental and vision with generous employer contribution - HSA/FSA - Life/LTD - Generous PTO - 12 Paid Holidays - 401k + Match - Continuing education - Free on-site gym - Monthly Social Events - Excellent company culture - Modern office with Ocean view and amenities
Role Description Overall responsibility is the establishment, maintenance and growth of resin distribution sales in assigned territory. - Devote full-time to the business and affairs of Chase Plastic Services, Inc., and use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. - Adhere to the Account Manager List of Expectations (attached) as well as meet or exceed any financial and administrative objectives as assigned by your Manager or Chase Plastics Services. - Active use of a process to maximize call frequency at high-potential accounts using concepts such as Call Zones, Account Segmentation, To-Do Lists, and Target Tracking. - Communicate and work with suppliers to bring new opportunities and get preferred distributor status. - Ability to work independently and in a self-directed manner. - Develop and track annual sales and trading margin budgets. - Maintain CRM database daily. Company Description
Role Description We are looking for an Account Manager to join our startup that has the #1 app in one of the largest industries in the world. - Serve as the strategic point of contact and relationship owner for customers within our Core Market. - Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers (e.g., VPs of Operations, CFOs, Owners) to ensure Raken aligns with their overarching business goals. - Own and drive renewals, retention and adoption for assigned accounts. - Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken. - Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans. - Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner. - Identify at risk customers and deliver solutions to mitigate churn risk. - Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard. Qualifications - 2-3 years in SaaS account management or client facing roles. - Demonstrated experience owning renewals and long term retention goals within assigned accounts. - Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more. - Strong presentation skills, as well as ability to master technical workflows. - Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success. - Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts. - A strong desire to execute, drive impact and deliver measurable results. - Have a positive attitude, be a self starter and above all, a great teammate. Requirements - Spanish fluency is a bonus. - Ability to come into our Carlsbad, CA office 2-3x per month. Benefits - Medical, dental and vision with generous employer contribution. - HSA/FSA. - Life/LTD. - Generous PTO. - 12 Paid Holidays. - 401k + Match. - Continuing education. - Free on-site gym. - Monthly Social Events. - Excellent company culture. - Modern office with Ocean view and amenities.
