Key Account Manager

Location

United States

Posted

5 days ago

Salary

0

Seniority

Lead

Job Description

Key Account Manager

Raken, Inc.

Role Description We are looking for a Key Account Manager to join our startup that has the #1 app in one of the largest industries in the world. Key Account Managers at Raken are the primary relationship owners for clients within our upmarket segment. You will act as the strategic point of contact throughout the customer journey, building long-term relationships that drive business outcomes, conducting business reviews, preparing for and executing renewals, and identifying deeper adoption opportunities. Your goal is to ensure each of your clients achieve measurable success with Raken, driving client satisfaction, retention, and long-term value. This is a proactive role that requires a strong blend of technical proficiency and relationship-building skills. You will work cross-functionally to advocate for your clients’ needs and you will be ruthlessly focused on ensuring your clients successfully adopt new product features as Raken evolves. This role will work with clients of varied technical and organizational backgrounds, requiring the ability to seamlessly pivot from driving field adoption with foremen to building strategic alignment with C-suite executives. This is a remote position for candidates located anywhere in the continental US. If a candidate is local to the San Diego area, the position is available as a hybrid role with the company HQ/Office located in Carlsbad, CA. This is an exempt position. Qualifications - 3-5 years in SaaS account management or client-facing roles - Demonstrated experience owning renewals and long-term retention goals within assigned accounts - Strong written and verbal communication skills - Strong presentation skills, as well as ability to master technical workflows - Curious problem solver, focused on identifying risk early and finding solutions that drive long-term customer success - Relationship builder, driven by the opportunity to proactively create and develop relationships within assigned accounts - A strong desire to execute, drive impact and deliver measurable results - Positive attitude, self-starter, and a great teammate Requirements - Spanish fluency is a bonus - Ability to come into our Carlsbad, CA office 2-3 times per month Benefits - Medical, dental and vision with generous employer contribution - HSA/FSA - Life/LTD - Generous PTO - 12 Paid Holidays - 401k + Match - Continuing education - Free on-site gym - Monthly Social Events - Excellent company culture - Modern office with Ocean view and amenities

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We are a leading hospitality organization committed to providing exceptional services to our guests.

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