Role Description We are seeking a motivated and detail-oriented Remote Sports & Live Entertainment Coordinator to join our growing team. In this role, you will assist clients with planning travel centered around sporting events, concerts, theater performances, festivals, and other live entertainment experiences. You'll research destinations, coordinate accommodations, organize itineraries, and help ensure every trip is planned with accuracy and exceptional customer service. This position is ideal for someone who enjoys travel, hospitality, live events, and helping clients create unforgettable experiences. - Research travel options, hotels, transportation, and live entertainment experiences based on client preferences - Prepare travel quotes, proposals, and customized itineraries - Coordinate accommodations and travel logistics for sporting events, concerts, theater productions, and festivals - Communicate with clients to gather travel details and answer general inquiries - Coordinate with travel suppliers and hospitality partners to confirm reservations and travel arrangements - Maintain accurate client records and booking documentation - Deliver professional and timely customer service throughout the planning process Qualifications - Excellent written and verbal communication skills - Strong organizational skills and attention to detail - Proficiency with basic computer skills (email, web browsing, Microsoft Office or Google Workspace) - Ability to manage multiple projects, prioritize tasks, and meet deadlines - Reliable internet connection and a distraction-free remote workspace - Previous experience in customer service, hospitality, event planning, administrative support, or travel is a plus but not required Benefits - Flexible remote work schedule - Supportive and collaborative team environment - Opportunity to build experience in the travel, hospitality, and live entertainment industries - Access to travel-related discounts and perks after eligibility requirements are met - A rewarding role helping clients create memorable sports and entertainment travel experiences

• Establish, develop, and manage strong, trust-based relationships with key advisor firms and dealer firms, including senior home-office sales, product, marketing, and service leadership • Serve as the primary relationship owner and strategic facilitator for assigned advisor and dealer firm relationships • Execute against Empower’s tiered advisor/dealer firm engagement model, customizing engagement strategies based on firm size, influence, and growth potential • Act as a senior escalation point for complex service or relationship issues that cannot be resolved through standard operational channels • Develop and execute strategic business plans to increase sales, revenue, retention, and market penetration across assigned firms • Drive growth by partnering closely with Empower Sales Directors, Investment Sales, Product, Marketing, and Client Service teams to identify and pursue opportunities • Increase adoption of Empower’s proprietary investment offerings, services, and best practices across advisor and dealer firm platforms • Identify cross-sell, upsell, and expansion opportunities aligned with advisor firm business objectives • Communicate Empower’s value proposition through face-to-face meetings, phone, email, webinars, conferences, and industry events • Lead advisor and dealer firm education initiatives, including sales desk training, field-level education, and strategic planning sessions • Represent Empower as a subject matter expert at dealer firm and industry conferences, including pursuing speaking opportunities for top-tier firms • Develop scalable engagement campaigns, in partnership with Sales, Marketing, and Product teams, that can be leveraged consistently across relationship managers and channels • Serve as the voice of the advisor and dealer firm internally, advocating for partner needs and influencing internal priorities where appropriate • Communicate effectively with internal stakeholders and leverage senior leadership to strengthen relationships and execute marketplace strategies • Collaborate and lead projects supported by Operations, Client Services, Relationship Management, and Sales teams to ensure consistent, high-quality delivery and execution • Monitor advisor satisfaction, retention trends, platform utilization, and plan performance • Analyze market, advisor, and plan trends to identify growth opportunities and align Empower solutions with advisor firm business goals

• Achieve and exceed quarterly & yearly sales goals within the assigned territory • Identify, develop and close large sales opportunities • Identify customer solutions that span across multiple business sectors and cross-functional partners, and collaborate effectively to implement the sale plan • Support cross-functional customer planning sessions and business reviews of service solutions for various customers • Develop, implement and maintain account-specific strategies/proposals to drive incremental growth opportunities • Use technology to accurately forecast sales pipeline • Sells new products by applying value propositions by establishing key customer relationships and understanding customer service/support needs • Applies central messaging and sales approach for the broader target audience with outstanding knowledge of our service products • Train, Empower and support divisional Sales partners to sell services at POS to achieve sales goals • Act as a resource to others in determining the best course of action in compliance with quality processes and business rules and regulations • Submits accurate forecasts, weekly reports, monthly highlights, marketing intelligence, and maintains data integrity within SalesForce.com CRM

• Increase revenue and build lasting relationships with customers while representing our comprehensive portfolio of scientific products and services • Develop and implement strategic sales plans • Manage key account relationships • Ensure customer satisfaction through consultative selling • Provide tailored solutions that meet customer needs while achieving sales targets • Serve as a trusted advisor to help customers advance their scientific goals through a combination of customer visits and virtual engagement