Role Description We are looking for an enthusiastic Relationship Manager to join our VIP team in Latin America (LATAM), and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region. - Perform client acquisition and strong relationship management with a portfolio of global VIP clients across LATAM markets. - Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication. - Building key customer service processes and systems, formulating management rules, and tracking the status of key customers. - Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports. - Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience. - Develop and maintain relationships with local partners, communities, and influencers in the LATAM crypto ecosystem. Qualifications - Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc. - Experience working in trading platforms or exchanges is highly advantageous. - Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred. - Native or fluent Spanish required; English proficiency is essential. - Strong communication and written skills. - Able to work under pressure and tight deadlines while maintaining good multi-tasking skills. - Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations. - Familiarity with the LATAM regulatory landscape and local market dynamics is a plus. Benefits - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.

• Ensure the billing kits are reviewed and sent to clients within established SLAs so that payments are made by the due dates. • Receive and verify the transactions/files submitted by the client, ensuring they comply with contractual rules. • When analysis of the Enrollment Proposal is required, be responsible for reviewing, sending and following up with the insurer and the client. • Upload files to the insurers' websites or send them by e-mail when required. • Download invoices via the websites/channels provided by the insurers, verify and send them to clients; if there are inconsistencies, return them to the insurer for the necessary adjustments. • Store the files provided by clients and insurers in each client's internal system. • Prepare reports and cost allocations (prorations) using internal tools, following the model requested by the client. • Send the billing kits, within the established SLA, containing the required files by e-mail or through the system to clients. • Negotiate extensions of boleto due dates with carriers/operators in case of failures or delays by the team. • Clarify client doubts via e-mail or phone. • Post endorsements in Alper's internal system. • Keep internal controls properly completed and updated. • Propose improvements to the processes under your responsibility. • Contribute to the training of Insurance Technician I staff. • Participate in meetings with clients. • Focus on corporate clients.

Role Description Bnberry is currently searching for a dedicated Hospitality Listing Specialist to facilitate the onboarding process for new hotel partners. Your role will be pivotal in ensuring that our clients' listings are accurately represented and optimized for maximum visibility and bookings. - Guide new hotel clients through the onboarding process, ensuring a seamless transition to our platform. - Collect and verify key information regarding hotel properties, amenities, and unique selling points. - Create and optimize listings on various platforms, ensuring accuracy in descriptions, photos, and pricing. - Provide training and support to hotel staff regarding best practices for managing listings and engaging with guests. - Monitor and resolve any issues that arise during the onboarding process, maintaining clear communication with all stakeholders. - Work closely with the marketing and sales teams to implement strategies that enhance listing visibility and drive bookings. - Stay updated on industry trends and competitor strategies to continually improve our onboarding processes. English proficiency is mandatory. Qualifications - Bachelor's degree in Hospitality Management, Business, Marketing, or a related field. - 1-3 years of experience in hospitality, onboarding, or a similar role. - Familiarity with online travel agencies (OTAs) and short-term rental platforms. - Exceptional communication and interpersonal skills, with a focus on customer service. - Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously. - Proficient in using CRM software and data analytics tools. - Ability to work independently as well as collaboratively within a team environment. - Proficient in English; additional languages are an advantage. Benefits - Competitive salary and performance-based bonuses. - Opportunities for professional development and career growth. - Flexible working hours and remote work options. - Collaborative and inclusive work environment.

• Creating, managing, and issuing accurate invoices to clients in a timely manner. • Processing payments, tracking transactions, and reconciling accounts to ensure financial records are up-to-date. • Investigating and resolving any billing discrepancies or client enquiries with professionalism. • Maintaining and updating client records with a high degree of accuracy. • Preparing and presenting detailed billing reports for internal review. • Collaborating with other departments to ensure seamless and accurate billing operations. • Ensuring all billing practices comply with company policies and industry regulations.