Alper Seguros

• Responsible for executing and overseeing the management of company implementation processes in corporate systems, ensuring data integrity between our clients (HR), carriers and Alper through data reconciliations and audits. • Directly handle operational requests from internal and external clients using tools provided by Alper. • Act as the focal point for resolving complex issues and user inquiries (internal and external clients) related to registrations. • Receive daily requests for processes to be executed. • Validate documentation and supporting information before entry to ensure data accuracy. • Monitor and correct inconsistencies identified in records. • Enter additional and detailed information into the appropriate fields in the system. • Perform "Bate Cadastral" (registration reconciliation) according to company schedules and ad hoc requests. • Ensure that all registration and maintenance activities comply with carriers'/insurers' general terms and rules. • Create and update departmental procedure manuals. • Provide support to clients and internal areas on questions related to data and registrations. • Support the team in managing deadlines, volumes and quality of the area's activities. • Lead resolution of critical issues and matters, maintain good team relationships and communicate with the team clearly and transparently. • Conduct system training (for new employees, client onboarding and refreshers), for both internal and external clients. • Responsible for managing deadlines, volumes and quality of the area's activities, lead critical issues, maintain good team relationships and ensure clear and transparent communication with the team. • Support leadership in implementing improvements, projects and automation.

• Responsible for managing the most complex billing processes, ensuring data accuracy and compliance of customized allocations. • Serve as technical support in resolving critical inconsistencies and interfacing with clients and carriers, ensuring SLA compliance and the integrity of information across all platforms. • Perform detailed billing analyses to identify and correct discrepancies. • Execute complex customized allocations and validate calculations. • Coordinate the transmission and verification of files with clients and carriers. • Monitor copay waiver processes, ensuring traceability. • Post and validate system entries and ensure data integrity between platforms (Qbem, Quiver Pro, etc.). • Contribute to monitoring productivity and quality indicators. • Interface with clients and carriers to resolve incidents. • Support leadership in implementing improvements and automations. • Process invoice extensions.

• Support the analysis, verification, and updating of records in internal systems. • Validate registration/data information, ensuring consistency, quality, and compliance of the data. • Assist in identifying and correcting inconsistencies in databases. • Perform audits in internal systems and operator/insurer portals. • Support file reconciliation and the preparation of information for the team. • Create and update control spreadsheets, ensuring organization and traceability of information. • Organize and archive digital documents related to transactions. • Assist with the department's operational activities. • Support the preparation of reports and monitoring of indicators/KPIs. • Interact with partner departments to align and validate information. • Support control of office supplies and request replenishment when necessary. • Answer calls and provide support for the department's administrative requests. • Participate in trainings and follow the team's routine for technical development. • Contribute to continuous process improvement.

• Responsible for executing and monitoring the management of company implementation processes in corporate systems. • Ensure data integrity between our clients (HR), carriers/insurers and Alper through data reconciliations and audits. • Actively handle operational requests from internal and external clients using tools provided by Alper. • Responsible for ensuring the efficiency, integrity and continuous improvement of enrollment and transaction processes. • Work strategically by conducting critical analyses, proposing solutions and supporting management in decision-making.

• Responsável por conduzir os processos de faturamento de maior complexidade, garantindo a acuracidade dos dados e a conformidade dos rateios personalizados. • Atuar como suporte técnico na resolução de inconsistências críticas e na interface com clientes e operadoras, assegurando o cumprimento dos SLAs e a integridade das informações em todas as plataformas. • Executar análises detalhadas de faturamento, identificando e corrigindo inconsistências; • Realizar rateios personalizados complexos e validar cálculos; • Coordenar o envio e conferência de arquivos com clientes e operadoras; • Acompanhar processos de isenção de copay, garantindo rastreabilidade; • Efetuar e validar lançamentos sistêmicos e assegurar a integridade dos dados entre plataformas (Qbem, Quiver Pro, etc.); • Efetuar e validar lançamentos sistêmicos e assegurar a integridade dos dados sistêmicos do cliente; • Contribuir para o controle de indicadores de produtividade e qualidade; • Confeccionar o arquivo de folha personalizado de acordo com cliente; • Realizar interface com clientes, operadoras para resolução de ocorrências; • Apoiar a liderança na implantação de melhorias e automações; • Realizar prorrogações de fatura; • Realizar negociação de pleitos junto às operadoras quando necessário. • Treinar e orientar Analista I e II; • Garantir o cumprimento de SLA’s e padrões de qualidade estabelecidos.

• Ensure billing kits are reviewed and sent to clients within the established SLA to guarantee payments are made by the due dates. • Receive and verify movement files sent by the client, ensuring they comply with contractual rules. • When analysis of the Enrollment Proposal is required, responsible for reviewing, sending and following up with the insurer and client. • Upload files to insurers' websites or send by e-mail when required. • Download invoices via insurers' websites/channels, verify them and send to clients; if inconsistencies are found, return to the insurer for necessary adjustments. • Store files provided by clients and insurers in each client's internal system. • Prepare reports and allocations using internally provided tools, according to the model requested by the client. • Send billing kits within the established SLA containing the required files, via e-mail or system to clients. • Negotiate extensions of invoice due dates with insurance carriers/providers if there is a failure or delay by the Area. • Respond to client inquiries via e-mail or phone. • Post endorsements in Alper's internal system. • Keep internal controls properly completed and up to date. • Propose improvements to processes under your responsibility. • Contribute to training Billing Technician I staff. • Participate in meetings with clients. • Focus on corporate clients.