• Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status • Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status • Complete SharePoints, follow up with students and work on Special Projects • Works effectively as a team member, embracing and fostering LU’s mission • Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.

• Venture Clienting Startup Scouting & Analysis: You identify relevant startups, technologies, and trends — through databases, events, networks, and competitive analysis. You assess them for potential partnerships within our venture clienting approach and connect directly with founding teams. • Innovation Research & Market Analysis: You support the analysis of pain points and automation potential in close collaboration with various REHAU business units. • Venture Clienting Process: You are an active part of the operational process — from the initial scouting idea to the final use case. You accompany proof-of-concept phases and help test solutions under real-world conditions. • AI Enablement Requirements Analysis & Use Case Identification: You analyze AI requirements from REHAU Group's business units and help identify and sharpen concrete use cases. • Technology Research: You evaluate current AI technologies and tools, assessing what's relevant for REHAU — and whether a need is best addressed with existing tools, custom prompting, or an external solution (startup). • Knowledge Transfer & Enablement: You contribute to designing and running training formats (workshops, trainings, etc.) and help upskill colleagues in AI — inspiring them and activating them as AI ambassadors. • Cross-functional Workshops & Events: You support the conceptual and organizational preparation, execution, and follow-up of workshops and meetings with internal stakeholders and external startups. • Business Cases & Project Support: You create presentations, market analyses, and decision papers for internal and external stakeholders — and help translate ideas into well-founded business cases. • Portfolio & Data Management: You maintain and develop our startup, use case, and project database, ensuring all relevant information stays up to date.

• Conduct experiments and develop small applications that will help you to translate theoretical concepts into practical applications in a professional environment. • Expected to engage with your colleagues, supervisors, and support team to progress in your assigned projects and meet delivery deadlines and goals. • Expected to take initiative, seek out new challenges, and contribute towards the team’s success. • Expected to take ownership of your assigned development tasks, document them, and present to the team. • Establish clear communication channels with your supervisor and feel comfortable seeking guidance in order to ensure you are aware of expectations.

• Inbox and Message Triage • Monitor Circle DMs, student texts, and inbound requests daily. • Review and categorize messages based on urgency, including same-day requests, standard follow-ups, and non-urgent items. • Draft warm, clear, and proactive responses for client’s approval when needed. • Acknowledge student messages quickly, especially when a request will take time to resolve. • Identify when a student needs a 1:1 session and send the correct Calendly booking link. • Calendly Scheduling Coordination • Route students to the correct Calendly link based on the type of session needed. • Confirm time zone clarity when scheduling calls. • Set clear expectations on what students need to submit before their session. • Follow up right away when required materials are missing. • Reschedule sessions when needed to protect client’s time from unprepared calls. • Ensure Calendly reminders and follow-ups are properly managed. • Hiring and Candidate Support • Review candidate submissions before they are sent to the client. • Confirm that resumes, interview recordings, assessments, and other required candidate materials are complete and accessible. • Follow up with students when candidate materials are missing. • Maintain a clean tracker in Asana or the assigned system. • Coordinate second interviews once candidates are approved to move forward. • Candidate Connect and Asana Pipeline Management • Manage the Candidate Connect pipeline in Asana from discovery call through hire. • Move student cards forward as each stage is completed. • Monitor Asana notifications and emails daily. • Flag stalled cards or delays that need client’s attention. • Track signed agreements, intake forms, finalist submissions, second interviews, candidate selections, and hires. • Coordinate second interviews by matching the student’s calendar with client’s availability. • Update the Asana board so it reflects the current status of each student. • 1:1 Session Recap Support • Pull transcripts from Fathom, Zoom, or the assigned recording tool. • Draft structured recaps after 1:1 sessions. • Send recaps for review and approval. • Post approved recaps in Circle on client’s behalf. • Ensure recaps include discussion points, key decisions, next steps, accountability items, and deadlines. • Complete recap drafts within 24 hours of each session whenever possible. • Quality Control and Process Support • Proofread and polish messages, updates, and recaps before sending. • Maintain a professional, warm, and clear communication style. • Create and update reusable templates for missing item follow-ups, scheduling instructions, confirmation messages, and recap formats. • Send a short daily priority summary with the most important updates and action items.