Treant is er in alle fasen van het leven: van de zorg voor een ongeboren kind tot de zorg in de laatste jaren.
Student Success Coordinator
Location
Philippines
Posted
13 days ago
Salary
0
Seniority
Entry Level
Job Description
Student Success Coordinator
Treant
• Inbox and Message Triage • Monitor Circle DMs, student texts, and inbound requests daily. • Review and categorize messages based on urgency, including same-day requests, standard follow-ups, and non-urgent items. • Draft warm, clear, and proactive responses for client’s approval when needed. • Acknowledge student messages quickly, especially when a request will take time to resolve. • Identify when a student needs a 1:1 session and send the correct Calendly booking link. • Calendly Scheduling Coordination • Route students to the correct Calendly link based on the type of session needed. • Confirm time zone clarity when scheduling calls. • Set clear expectations on what students need to submit before their session. • Follow up right away when required materials are missing. • Reschedule sessions when needed to protect client’s time from unprepared calls. • Ensure Calendly reminders and follow-ups are properly managed. • Hiring and Candidate Support • Review candidate submissions before they are sent to the client. • Confirm that resumes, interview recordings, assessments, and other required candidate materials are complete and accessible. • Follow up with students when candidate materials are missing. • Maintain a clean tracker in Asana or the assigned system. • Coordinate second interviews once candidates are approved to move forward. • Candidate Connect and Asana Pipeline Management • Manage the Candidate Connect pipeline in Asana from discovery call through hire. • Move student cards forward as each stage is completed. • Monitor Asana notifications and emails daily. • Flag stalled cards or delays that need client’s attention. • Track signed agreements, intake forms, finalist submissions, second interviews, candidate selections, and hires. • Coordinate second interviews by matching the student’s calendar with client’s availability. • Update the Asana board so it reflects the current status of each student. • 1:1 Session Recap Support • Pull transcripts from Fathom, Zoom, or the assigned recording tool. • Draft structured recaps after 1:1 sessions. • Send recaps for review and approval. • Post approved recaps in Circle on client’s behalf. • Ensure recaps include discussion points, key decisions, next steps, accountability items, and deadlines. • Complete recap drafts within 24 hours of each session whenever possible. • Quality Control and Process Support • Proofread and polish messages, updates, and recaps before sending. • Maintain a professional, warm, and clear communication style. • Create and update reusable templates for missing item follow-ups, scheduling instructions, confirmation messages, and recap formats. • Send a short daily priority summary with the most important updates and action items.
Job Requirements
- Strong written communication skills.
- High attention to detail.
- Experience managing scheduling, follow-ups, and administrative workflows.
- Comfortable using Google Workspace and task management tools.
- Able to follow structured processes and keep trackers updated.
- Able to protect calendar boundaries and enforce required steps before meetings.
- Strong organizational skills and follow-through.
- Preferred Qualifications
- Experience supporting a coaching program, student success team, or client-facing team.
- Familiarity with hiring workflows, candidate screening, or interview coordination.
- Experience using Asana, Calendly, Circle, WizeHire, Fathom, Zoom, or similar tools.
- Mortgage industry familiarity is helpful but not required.
- Key Traits
- Proactive
- Organized
- Calm under pressure
- Clear communicator
- Detail-oriented
- Reliable with follow-through
- Service-driven
- Tools and Platforms
- Calendly
- Asana
- Circle
- Google Workspace
- WizeHire
- Zoom or Fathom
- Typeform or similar intake form tools
Benefits
- Opportunities for growth and advancement
- Competitive compensation package
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