Role Description The Accounts Receivable Director supports the strategic and operational management of AR functions within the revenue cycle, ensuring timely resolution of outstanding accounts, optimization of cash flow, and compliance with client and regulatory requirements. This role partners with the Director to drive performance against KPIs such as Net AR Days, aging reduction, and high-dollar account resolution, while implementing process improvements to enhance efficiency and accuracy. - Supervise AR teams - Monitor daily workflows - Manage client and payer escalations - Analyze root causes of delays to develop corrective actions - Collaborate with cross-functional leaders to align AR strategies with organizational goals - Ensure adherence to contractual obligations - Leverage data analytics to track trends and forecast performance Success in this role requires strong leadership, operational expertise in AR processes, and the ability to influence stakeholders to achieve measurable improvements in financial outcomes and client satisfaction. Qualifications - Leadership Decision Making - Coaching & Building Talent - Delegation - Leading Teams - Executive Communication - Program/Project Management Requirements - Manage the daily work-flow of the department - Hold huddles to cover new or evolving training focuses - Oversee progress on the floor and monitor worked accounts for quality assurance Benefits - Comprehensive benefits package supporting physical, emotional, and financial health - Professional development opportunities including certification and tuition reimbursement - Quarterly and annual incentive programs for high performers

• Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts • Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders • Respond promptly and accurately to client inquiries, including payment history and invoice requests, while navigating core systems effectively • Maintain past-due rate below departmental threshold and consistently achieve productivity targets • Demonstrate the ability to meet/exceed both quality and productivity performance expectations • Demonstrate the ability to solve for root cause, helping to set customers up for future success

Role Description Works as a part of the team which is responsible for facilitating the timely collection of monies owed to the organization. Responsibilities Essential Functions: - Thorough knowledge of multi-specialty ICD-9 and CPT coding. - Telephone insurance carrier/patient to seek resolution on account. - Resolve inappropriate payments with insurance carriers that are not in compliance with payer contracts or governmental agency rates on individual accounts. - Utilize specialized knowledge of contracts, regulatory or contractual billings guidelines to determine an account’s ability to pay after initial rejection from payer. - Coordinate duplicate billings, coordination of benefits, medical records or clinical documents as needed to expedite payment of insurance claims. - Identify trends in payer non-compliance and inform management if not able to resolve with payer. - Negotiate within specified guidelines with payers. - Ensure secondary carrier is appropriately billed or self-pay portion is pursued. - Determines an individual’s ability to pay and seeks additional assistance either through governmental programs or uncompensated care programs. - Follows up with appropriate staff to locate missing information. - Ensures accurate and timely billing of all outstanding account balances to the appropriate third party payers and patient guarantors. - Maintains necessary logs. - Responsible for answering telephone calls in area when needed. - Assist Physician & Professional Services A/R Representative III with the planning and organization of departmental activities as needed. - Participate in departmental meetings as necessary. - Seek to gain needed knowledge and experience to promote to Physician & Professional Services Accounts Receivable Representative III. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: - Perform other related duties as needed. Qualifications - High School graduate or GED required. Must complete staff development within 6 months of hire date. Requirements - 1 Year in related field (medical billing/collections/managed care) required. - Knowledge of Microsoft Office Excel and Word and ability to type 30 wpm required.

Role Description The Healthcare Accounts Receivable Specialist is responsible for persistently following up on submitted insurance claims to ensure timely payment. This role focuses on monitoring claim status, proactively contacting insurance payers to push claims toward payment, and identifying issues that prevent payment. When issues are identified, the Specialist escalates findings to the Manager, Healthcare Accounts Receivable for resolution. The Healthcare Accounts Receivable Specialist will respond to internal and external medical customer inquiries related to claims in a timely manner. The role will work collaboratively with the other AbleNet staff to provide a continuous improvement of the medical claims collection process. Qualifications - Bachelor’s degree preferred or equivalent work experience - 2+ years of experience in claims follow-up work experience - 5+ years of experience accepted in lieu of education requirements Requirements - Proactively contact insurance payers via phone, portals, and written communication to check claims according to the framework outlined by leadership - “Nudge” or persistently follow up with payers on delayed, pending, or stalled claims to drive payment forward - Escalate identified claim issues to the Manager, Healthcare Accounts Receivable for investigation and resolution - Clearly document payer feedback, claim status updates, and identified issues in internal systems - Track claim aging and prioritize follow-up based on established timelines and payment targets - Ensure all follow-up activity is completed in accordance with payer requirements and internal workflows - Maintain awareness of payer turnaround times and escalation thresholds - Adhere to all practice policies related to HIPAA and Medicare Compliance - Contribute to the overall operations and to the achievement of departmental goals - Perform backup support for other members of the team department - Effective communication with patients, insurance companies, and healthcare providers - Embrace AbleNet’s culture and 7 rules of engagement - All other duties as assigned Benefits - Standard Office Environment: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards - Full-Time, Exempt employees work an average of 40 hours per week. Additional hours may be required as necessary - Fully Remote: Onsite presence is not expected/will be minimal Core Competencies, Skills & Abilities - Detail-oriented, organized, and self-starter - Ability to work in a team environment and independently as required - Proficient with computer skills, computer programs, spreadsheets, and applications - Excellent communication skills in verbal and writing - Familiarity with insurance claim workflows and payer adjudication timelines - Experience communicating with insurance payers via phone, EMR, and online portals - Knowledge of traditional insurance plans, HMO/PPOs, Medicare, and Medicaid