Role Description Own performance: - Take end-to-end ownership of battery performance for a portfolio of grid-scale BESS customers on our Predictive Battery Analytics Platform. Turn insight into action: - Interpret analytics results, identify what matters, and translate findings into clear, actionable recommendations for customers. Deliver business value: - Understand each customer's business case and ensure our insights deliver real value to their business model. Customer interface: - Act as the trusted, customer-facing technical expert, presenting results and shaping customers' operational decisions. European bridge: - Act as the main interface between US customers and ACCURE's European Performance Engineering and technical teams. Shape the roadmap: - Help shape the product roadmap by working closely with our engineering and analytics teams and feeding back field learnings. Qualifications - Solid understanding of lithium-ion battery behavior, degradation, and safety in grid storage (BESS) applications. - Ability to interpret analytics results and translate them into clear business impact for customers. - Ability to understand customer business cases and connect technical findings to business outcomes. - Proven ability to investigate complex technical problems and communicate root cause clearly. - 5+ years in energy storage or a related technical role; experience in the BESS industry highly preferred. - Confident, customer-facing communicator who presents technical findings clearly to customers and cross-functional stakeholders in English. Requirements - You're based in the US (West Coast or Central preferred) and have a valid work permit. Benefits - Significant impact on product direction at a pivotal stage in the company's commercial model. - Trust-based, flexible working hours and generous paid time off. - Performance-based compensation plan (range depending on experience level). - Work remotely from anywhere in the US, ideally West Coast or Central time zones. - Two 5-day company onsites per year. - A job that shapes the future and turns our planet greener one battery at a time.

• Participates in project workflow and supports internal and external resources to ensure timely delivery of projects with high quality. • Performs technical calculations supporting design including electrical requirements, specification of instrumentation, adherence to client and safety standards, and motor controls. • Performs PLC, HMI, and SCADA programming in accordance with functional specifications and in conjunction with senior engineering team members. • Creates customer documentation such as user manual, functional programming documents, and network diagrams. • Architects programs that are simple to test, well documented, and versatile. • Oversees and validates work by contractors during build, installation, and start-up of systems. • Validates construction of control system enclosures per design (Factory Acceptance Testing). • Tests and commissions custom products and systems onsite and at customer facilities (Site Acceptance Testing).

Role Description We're looking for a Site Reliability Engineer to help build and operate the resilient, scalable infrastructure that powers IXOPAY's global payment platform. In this hands-on engineering role, you'll combine software engineering and platform expertise to improve the reliability, performance, and scalability of our cloud-native systems. Working closely with Engineering, Security, Product, and Infrastructure teams, you'll automate operational processes, strengthen platform resilience, and ensure our services meet the high availability and performance expectations of enterprise customers. This is an opportunity to help shape the reliability engineering practices that support one of the world's leading intelligent payments platforms. What You'll Do - Build Reliable Platforms - Design, build, and maintain software and automation that improves the reliability, scalability, and operational efficiency of IXOPAY's platform. - Develop infrastructure and platform services using cloud-native technologies across Microsoft Azure and Amazon Web Services (AWS). - Contribute to system architecture, platform management, capacity planning, testing, and release processes that enable secure, resilient growth. - Balance delivery speed with reliability by supporting well-defined service level objectives (SLOs) and operational best practices. - Improve Operational Excellence - Proactively monitor the health, availability, latency, performance, and capacity of customer-facing applications and infrastructure. - Lead troubleshooting and recovery efforts for production incidents, driving resolution through structured problem solving and strong ownership. - Conduct root cause analyses for critical incidents and implement long-term improvements that reduce operational risk. - Create and maintain technical documentation, operational runbooks, and standardized procedures that improve team effectiveness. - Automate and Optimize - Identify opportunities to automate routine operational tasks, infrastructure management, and incident response workflows. - Build sustainable systems through infrastructure automation, configuration management, and continuous improvement initiatives. - Gather and analyze platform and application metrics to improve performance, reliability, and fault detection. - Support disaster recovery planning, resilience testing, and ongoing platform optimization. - Collaborate Across Teams - Partner with Software Engineering teams throughout the development lifecycle to improve reliability, observability, and operational readiness. - Participate in Agile planning and delivery, contributing to projects that enhance platform capabilities and operational excellence. - Share technical knowledge, mentor teammates, and continuously expand your own expertise in cloud infrastructure and reliability engineering. Qualifications - Experience in Site Reliability Engineering, Platform Engineering, DevOps, or a related infrastructure engineering role. - Experience supporting cloud-native applications in Microsoft Azure, Amazon Web Services (AWS), or both. - Strong understanding of Linux administration, system troubleshooting, and performance tuning. - Experience with infrastructure as code and configuration management tools such as Terraform, AWS CloudFormation, Ansible, or Chef. - Experience with containerized and serverless architectures. - Understanding of observability practices, including monitoring, logging, tracing, alerting, and performance analysis. - Experience with CI/CD pipelines and modern software delivery practices using tools such as GitLab, Azure DevOps, AWS CodeBuild, CodeDeploy, or CodePipeline. - Strong troubleshooting skills across applications, infrastructure, networking, and distributed systems. - Experience supporting highly available, scalable enterprise platforms. Preferred - Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience. - Microsoft Azure or AWS certifications. - Experience designing and supporting large-scale distributed systems. - Knowledge of networking concepts, including load balancers, firewalls, LAN/WAN infrastructure, and network security. - Experience working within FinTech, payments, or other highly regulated, high-availability environments. Benefits - Competitive salary and benefits - Professional growth and leadership opportunities - A collaborative, international engineering culture - The opportunity to build an AI function from the ground up US Benefits Include - Medical, Dental, and Vision Insurance - Flexible Spending Account (FSA) and Health Savings Account (HSA) - Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance - Unlimited Paid Time Off and Paid Holidays - 401(k) Plan with Employer Match Our Commitment to Inclusion We know great candidates don't always meet every qualification. If you're excited about this opportunity, we encourage you to apply—we'd love to hear what you can bring to IXOPAY. Equal Opportunity Employer: IXOPAY is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. IXOPAY participates in E-Verify.

• Install, commission, and test air conditioning systems • Carry out planned preventative maintenance (PPM) on a variety of HVAC equipment • Diagnose faults and carry out repairs efficiently • Service split systems, VRV/VRF systems, multi-split units, ducted systems, and heat pumps • Complete all required job sheets, service reports, and compliance documentation accurately • Ensure all work complies with current health and safety regulations and industry standards • Respond to reactive maintenance call-outs when required • Liaise professionally with customers, contractors, and colleagues • Maintain company tools, equipment, and vehicles in good working order • Identify opportunities for system improvements or additional works and report these to management