Title: Fraud Prevention Representative Location: Peoria IL time type Full time Job Description: Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Investigates fraudulent activity on member account transactions, checks, loans, and account openings. Initiates collection action on all returned checks and related items. Identifies fraud trends and reports to management. Utilizes aggressive collection practices and frequent contact with members, financial institutions, attorneys, and law enforcement representatives to arrange recovery and/or restitution. Executes and responds to Transfer and Presentment Warranties and Indemnification Agreements in accordance with the Uniform Commercial Code (UCC). Provides the highest quality member experience, for both internal and external members. Protects the interests of all CEFCU members by investigating, preventing, and mitigating fraud losses. Core Hours: Monday - Friday: 8:00 a.m. - 5:00 p.m. Hybrid work-from-home after successful completion of training. Required: - High school diploma or equivalent. - 2-4 years of fraud, check processing, or Automated Clearing House (ACH) experience. - Strong critical thinking skills. - Proficiency in Excel, Word, and CEFCU Mainframe applications such as Account Information File (AIF), CEFCU Tele-Servicing System (CTI), Cross Reference File (XRF), Member Information File (MIF), Member Account File (MAF). - Ability to learn vendor applications, including Centrix DTS (casefile management system), Fiserv (Quick Assist, Hostlink, STAR Station), Teller Encore System, Temenos CLOS, Adobe Acrobat Pro, OneNote, OnBase, and VSoft, and apply at a proficient level within training period. - Proven ability to resolve conflict and respond appropriately to members in heightened emotional states. - Successful completion of Reid Technique of Interviewing and Interrogation Course or similar program required within 12 months. - Ability to learn and apply Federal Regulations E and CC and the UCC. - Ability to reason and problem solve through use of diagnostic skills, interrogation, and negotiation skills. Preferred: - Prior experience in a member center or Fraud Recovery Operations. - Knowledge of vendor applications, including Centrix DTS (casefile management system), Fiserv (Quick Assist, Hostlink, STAR Station), Teller Encore System, Temenos CLOS, Adobe Acrobat Pro, OneNote, OnBase, and VSoft, and apply at a proficient level within training period. - Knowledge of Regulations E, Z, and CC, network rules and regulations, and EFTA/UCC laws. - Knowledge of Fair Debt collection practices and criminal law. - Strong writing skills and proven ability to manage complex projects within deadlines. - Applicable college courses (Criminal Justice, Psychology, Business Law, Business Writing, etc.) and/or commensurate experience. - Previous experience with interrogation and proven record of controlling conflict in adverse situations strongly preferred. Summary Pay Range The anticipated starting pay range for this position is $20.20 - $23.75. The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial - Merit-based raises Health and Welfare - Generous paid time off (Holiday, Personal or Sick Time, Vacation) - Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) - Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account) - Health Savings Account - Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan) - Life Insurance - Accidental Death & Dismemberment Insurance - Disability Benefits - Defined Benefit Plan – Pension - Defined Contribution Plan – 401K Additional Benefits - Employee Assistance Program - Tuition reimbursement - Career growth through internal job postings - Management Development Program: formal mentoring and training - Opportunities to help improve and build the CEFCU of tomorrow through process teams - Opportunities to personally contribute to corporate financial literacy and community initiatives - Casual days to support local charities - Employee discounts on entertainment, cell phone plans, theme park tickets, and more - On-site fitness center, fitness classes, and wellness program It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.

• Proactively research and identify potential clients through various channels, including cold calls, targeted email campaigns, LinkedIn Sales Navigator, and other lead-generation tools. • Engage with inbound and outbound leads to understand their needs, challenges, and goals. • Schedule high-quality discovery meetings and product demonstrations between qualified prospects and our Account Executives. • Build and maintain a healthy pipeline of interested prospects. • Meticulously track all prospecting and lead generation activities in our CRM (HubSpot). • Consistently meet and exceed monthly and quarterly quotas for key activities and qualified opportunities generated. • Work closely with both sales and marketing teams to provide feedback on campaign effectiveness, messaging, and market intelligence.

Role Description As a Business Development Manager, you will be pivotal to our growth strategy, think strategically, have a profound understanding of the foodservice landscape, and be capable of crafting tailored solutions that surpass client expectations. - Champion the pursuit of new business opportunities within the foodservice sector. - Develop and execute strategies to expand our client base and make inroads into untapped markets. - Forge strong and lasting relationships with key decision-makers. - Grasp their unique needs, challenges, and objectives to collaboratively design customized catering solutions. - Construct presentations that effectively showcase our catering capabilities and distinctive value proposition. - Communicate how our services align with client requirements and enhance their dining experiences. - Undertake comprehensive market research to identify emerging trends, competitors' activities, and evolving client preferences. - Utilize insights to refine and enrich our catering offerings. - Lead negotiations with prospective clients, ensuring agreements align with company goals and standards. - Skillfully navigate contract discussions and ensure seamless contract execution. - Work closely with culinary, operations, and financial teams to ensure successful implementation and delivery of catering services. - Foster a robust interdepartmental network for streamlined project execution. - Represent BaxterStorey at industry events, trade shows, and networking forums. - Cultivate a strong professional network within the contract catering and related sectors. - Stay current with industry trends, regulatory shifts, and market dynamics. - Anticipate client needs and adapt business strategies accordingly. Qualifications - Strong sales background. - Demonstrate your sales career within the hospitality sector. - Experience working within food service/hospitality is essential. - Proven experience of managing an end-to-end sales process and a proven track record of exceeding sales targets. - Ability to close both local and national bids. - Strong organisational skills. - Able to communicate clearly and confidently both verbally and written at all levels. - Keen to make your mark in the sector by being at the heart of a regional team and leading sales opportunities. - Excellent customer focused manner. - Committed to delivering service excellence. - Ability to manage time effectively. Benefits - Company car or car allowance. - Bonus. - 35 days annual leave. - Additional day off for birthday. - Family Bupa health cover. - Pension.

• Engage prospects and identify clients to contact via phone, e-mail, Linkedin, and other creative channels • Collaborate with the sales team and educate them on details of opportunities • Manage expectations and overcome objections • Achieve or exceed monthly, quarterly, and annual sales goals • Demonstrate the value of Wellhub by educating companies on the importance of our company's mission • Become the “go-to” person regarding new and existing target industries across multiple sectors and geographies • Continually seek and take advantage of opportunities to network with clients at industry events • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your team’s. Bring well-being to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance