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Virtual Client Services Coordinator III
Location
Honduras
Posted
8 days ago
Salary
$1.2K - $1.2K / month
Seniority
Junior
Job Description
Virtual Client Services Coordinator III
Job Duck
• Perform receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member. • Make outbound follow-up calls to qualified leads (no cold calling). • Gather complete and accurate information from callers and process client sign-ups. • Answer a high volume of inbound calls following a structured script. • Ensure timely and consistent follow-up to maximize successful signings. • Meet monthly KPIs related to call volume, follow-up activity, and completed sign-ups.
Job Requirements
- Minimum of 1 year of experience in client-facing roles or customer service.
- Strong organizational and time-management skills.
- Excellent verbal and written communication in English and Spanish.
- Ability to handle multiple tasks and prioritize effectively.
- Detail-oriented with a high level of accuracy.
- Problem-solving and negotiation skills.
- Comfortable working with CRM systems and VoIP tools.
- Professional demeanor and client-focused mindset.
Benefits
- Competitive salary.
- Paid Time Off.
- Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.
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