• Manage and drive client communications throughout the entire project delivery, align different client stakeholders, ensure project is delivered successfully without delay. • Work closely with clients, sales teams, and other stakeholders to ensure successful project outcomes. • Understand the client's product and business logic to recommend the best solution that addresses specific client needs. Provide strong solution and consulting services. • Take the project management role to ensure the client onboarding project runs as expected and under control. • Provide technical expertise and guidance throughout the implementation and deployment phases, to integrate with the client systems. • Work closely with product and engineering teams to ensure seamless integration of new features and technologies into existing systems. • Stay updated on financial services industry trends and emerging technologies to continuously improve our solutions and offerings. • Conduct presentations and demonstrations of proposed solutions to clients and stakeholders.

• Establish Project Visibility: Maintain a "single source of truth" for project status, health, and timelines so stakeholders don't have to chase down information. • Scope Management: Actively monitor project boundaries and flag scope creep to leadership. • Ticket Wrangling: Help both Product Managers and Technical team leads flesh out ticket details, dependencies and general Jira care and feeding. • Cross-Team Coordination: Manage dependencies for changes that require coordination across several technical teams to deliver a unified solution. • Documentation & Knowledge Sharing: Build and maintain clear documentation for projects and artifacts. • Proactive Risk Mitigation: Identify bottlenecks early and work with the team to find solutions. • Process Improvement: Improve the lives of your coworkers by refining agile processes. • Facilitate Communication: Bridge the gap between technical details and business status.

• Lead the planning, execution, and closure of IT and infrastructure projects, ensuring they align with business objectives and industry best practices. • Define project scope, goals, and deliverables in collaboration with stakeholders and senior management. • Develop comprehensive project plans, including timelines, resource allocation, and budget management. • Proactively identify and manage project risks and issues, implementing mitigation strategies as needed. • Coordinate with various IT teams to ensure project deliverables are met. • Facilitate communication and collaboration between project teams, stakeholders, and vendors. • Monitor project progress, track key performance indicators (KPIs), and provide regular status reports to management and stakeholders. • Ensure project documentation is maintained, including requirements, design specifications, and post-implementation reviews. • Ensure project activities comply with organizational IT policies, HIPAA, and other relevant industry regulations. • Collaborate effectively with other IT teams and departments. • Interface with technology vendors for support, procurement, and strategic planning related to infrastructure solutions within project contexts.

• Plan, execute, and deliver speech-enabled IVR and technical projects, releases end to end • Ensure delivery of commitments on time, within scope, and in accordance with agreed objectives • Identify client needs and expectations and ensure alignment throughout the project lifecycle • Set delivery priorities based on project objectives and business targets • Manage project scope, schedule, resources, and dependencies • Identify project risks and issues and define mitigation and contingency plans • Support up-sell activities and change request processes within existing engagements • Lead, coordinate, and develop cross-functional project teams to ensure successful delivery • Manage and align internal teams, vendors, and subcontractors • Prepare and present project status reports to internal and external stakeholders • Conduct regular stakeholder meetings to review progress, risks, and goals • Ensure project success across customer satisfaction, quality, delivery, and team performance