DomainTools

• Use extensive experience and consultative selling skills to communicate solutions to a highly technical audience. • Maintain relationships with customers to drive high retention rates. • Manage accounts from initial onboarding through securing renewals. • Work in an account team with an expansion manager to grow bookings. • Contribute to the overall go-to-market team and deliver messaging and product feedback.

• Produce well designed, testable, efficient code using software development best practices • Integrate with and utilize data from backend services and databases • Build web applications using PHP on the backend and JavaScript (ES7+), HTML5, and CSS3 on the frontend • Contribute to new product ideation and implementation as well as to feature development of existing products • Collaborate with teammates by actively participating in code reviews, contributing to technical documentation, and offering constructive design feedback • Become a subject matter expert on DomainTools’ customer facing products and services.

Role Description You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world. You will be responsible for maintaining relationships with our customers to drive high retention rates and successfully position DomainTools as a critical element in their critical SecOps workflow. You will be responsible for managing accounts from initial onboarding through securing renewals while also working in an account team with an expansion manager to grow bookings within your assigned accounts. We want a collaborative and energetic individual that will drive superior customer engagement. This role will contribute to the overall go-to-market (GTM) team, work in a dynamic environment and deliver messaging and product feedback back into the rest of the organization. The Customer Success Manager role includes but is not limited to the following responsibilities: - Lifecycle Management & Onboarding - Seamless Transitions: Manage the formal hand-off from new logo Account Executives (AEs) to ensure a smooth transition into the customer lifecycle. - Implementation & Training: Facilitate technical integrations during onboarding and lead product training sessions to drive early adoption. - Structured Engagement: Proactively schedule and execute onboarding milestones, including initial check-ins and mid-contract Quarterly Business Reviews (QBRs). - Lifecycle Stewardship: Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and consistent consumption. We call this Customer Activation. - Strategic Relationship Management - Trusted Advisor Status: Cultivate deep relationships with IT leaders, executive sponsors, and decision-makers to become a primary advocate and "champion builder." Become, and help enable your team members become, “multi-threaded” relationships within each account. - Strategic Planning: Lead QBRs to review product consumption, share roadmap/feature updates, and ensure customers are realizing the full value of their scoped solutions. - Product Expertise: Maintain expert-level knowledge of Cyber Threat Intelligence, proprietary data sets, and the competitive landscape to provide high-value consulting. - Retention, Expansion, & Revenue - Commercial Accountability: Own and complete on-time renewals for your assigned Book of Business. - Growth Partnership: Collaborate with expansion partners to manage the sales process, meeting specific quota targets for Renewals and Lift (Upsell/Cross-sell). - Forecasting Accuracy: Utilize Clari, Salesforce and Gainsight to maintain precise data on pipeline management, customer health scores, and opportunity forecasting. - Risk Mitigation & Customer Advocacy - Health Analysis: Continuously analyze customer engagement data to identify churn risks and execute proactive "get well" action plans that reduce churn risk. - Escalation Leadership: Act as the internal voice of the customer during high-severity support cases, coordinating across cross-functional teams to ensure timely resolution. - Predictive Support: Identify potential challenges and risks in new feature adoption or release schedules before they impact the customer experience. - Internal Leadership & Collaboration - Sales Alignment: Partner with Sales stakeholders to validate that customers are achieving the ROI and outcomes defined during the pre-sales process. - Value Communication: Clearly articulate the DomainTools value proposition to all internal and external collaborators to secure long-term brand loyalty. Qualifications - 3+ years experience in global multinational account management roles working with technology solutions (Ideally within the Cyber Security industry) - Direct account experience working with the largest global organizations (Global F100) and country governments. - Direct experience with cybersecurity solutions, DNS specific experience preferred - SaaS offerings experience, with a proven track record of success in both retention and expansion - Ability to influence key decision makers and to negotiate effectively based on value and time to close - An analytical approach to customer engagement, pipeline management, and improving overall customer success and support - Ability to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals. - Be available to travel during the year to represent DomainTools at trade events and shows to help drive pipeline growth and increase DomainTools brand presence - Meet or exceed role specific KPIs Benefits - Compensation: $150,000 On-Target Earnings (OTE) consisting of base salary + commission - DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits.

Role Description DomainTools is seeking a Software Engineer to join our Frontend Team. This position is perfect for someone interested in building powerful cybersecurity products and features for our enterprise customers. Our solutions help fuel mission critical efforts for customers including gathering threat intelligence, doing threat hunting, and performing online fraud investigation, and more. At DomainTools, you will work as part of a collaborative team of smart and engaged engineers. Expect to spend most of your time developing modern JavaScript single page applications powered by PHP middleware APIs. You will work in an environment where productivity is fostered, spending very little time in meetings, and avoiding distractions that impede high-quality results. Have you worked with modern PHP OOP frameworks such as Laravel or Symfony? Are you well versed in using CSS and UX to make beautiful and streamlined designs? Have you built successful end-to-end testing solutions? If you answered yes to any of these questions, we would like to chat with you. However, it is required that you are very comfortable with JavaScript. Qualifications - 3+ years of modern web application development experience. - Experience with modern PHP frameworks (Laravel, Symfony). - Solid knowledge of: - Object oriented PHP 7+ programming - JavaScript (ES7+) - TypeScript - HTML5 and CSS3 - Deep understanding of React 18+ and Redux. - Experience with unit and integration testing (PHPUnit, Jest). - Demonstrable experience building and consuming APIs. - Proficiency with version control systems, particularly Git. - Experience with container technologies, particularly Docker. - Pluses: - Familiarity with configuring Babel, Webpack, and ESLint. - Experience with orchestration platforms, particularly Kubernetes. - Experience with user acceptance/E2E testing (TestCafe, Playwright). - Familiarity interacting with relational databases (MySQL). - Experience with UX design and related concepts. - Experience using agile principles and methodologies. - Bachelor’s degree or higher in Computer Science or a related field. Requirements - Produce well designed, testable, efficient code using software development best practices. - Integrate with and utilize data from backend services and databases. - Build web applications using PHP on the backend and JavaScript (ES7+), HTML5, and CSS3 on the frontend. - Contribute to new product ideation and implementation as well as to feature development of existing products. - Collaborate with teammates by actively participating in code reviews, contributing to technical documentation, and offering constructive design feedback. - Become a subject matter expert on DomainTools’ customer facing products and services. Benefits - Fully paid medical, dental, and vision insurance premiums. - 401k retirement plan with company matching. - Basic life insurance. - Flexible PTO. - Additional well-being benefits. Company Description DomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world’s most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.

Senior Software Engineer Location: Remote (United States) - Raleigh, North Carolina - Chicago, Illinois - Denver, Colorado - Dallas, Texas Work Arrangement: Fully Remote Employment Type: Full-time Overview Description DomainTools is hiring a Senior Software Engineer to join our Engineering Team. This role is perfect for a creative problem-solver with deep expertise in large-scale data engineering and a passion for technical leadership and continuous improvement. You'll be a key technical collaborator, not only designing and maintaining complex systems but also accelerating engineering productivity and mentoring the next generation of engineers. We are looking for someone with a strong background in Python, Rust, GoLang, and cloud infrastructure (AWS, Docker, Kubernetes) who is eager to take on big challenges and deliver high-quality, impactful results. Job Responsibilities - Design, code and maintain web-scale data systems - Discover, analyze and validate new data sets to add value for our customers - Creative problem solving to necessarily complex systems - Research, prove and employ cutting edge techniques & technologies - Provide code reviews, design feedback, demos, technical requirements & documentation - Provide accurate, scope, estimates for time, capacity & costs of projects - Improve the lives of your coworkers by accelerating engineering productivity, reducing operational toil and increasing consistency - Provide technical leadership, assist in on-boarding & mentoring of junior engineers Requirements - 5+ years of professional development experience with Python, GoLang, Rust or equivalent languages. Expertise in Rust and Python is highly valued. - 3+ years of experience with cloud infrastructure, specifically AWS, Docker, and Kubernetes. - 3+ years of experience with web-scale data engineering, leveraging data stores such as OpenSearch, Postgres (or PSQL), CockroachDB and Spark. - 3+ years of professional experience with Kafka. - 5+ years of experience working with Linux/Unix environments. - Excellent written and verbal communication skills. - Proven ability to coordinate effectively between multiple teams. - A positive attitude, strong interpersonal skills, and a genuine enjoyment of collaborating with, mentoring and assisting teammates. - Exceptional attention to detail and a commitment to delivering high-quality results. - Demonstrated history of high initiative and productivity that consistently adds value. - A proactive attitude towards continuous learning, particularly in unfamiliar domains. - Excited and passionate about working within the security space. Pluses - Bachelor's degree or higher in Computer Science/related field or equivalent experience - Design, implementation and/or maintenance of CICD & microservices - Experience with Data Pipelines such as ElasticSearch, NATS or Apache Airflow - Experience with data mining or machine learning techniques - Experience with text codec, encoding & web protocols - Bash, Scala, C, or Hive development experience - Experience with full stack development Benefits DomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world’s most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time. DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits. DomainTools embraces diversity, equity and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth, and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability or any other characteristic protected by law.

• Own marketing-sourced and influenced pipeline targets end-to-end • Build and scale top-of-funnel programs that generate consistent, high-quality demand • Design and execute campaigns across paid media, content syndication, ABM, email nurture, webinars, events • Build outbound and ABM programs anchored in specific pain signals, trigger events • Create technically substantive demand assets that earn trust with CISOs, SOC Directors, and threat intelligence teams • Translate a rapidly expanding product portfolio into demand programs that reach the right buyers with the right message at the right time • Own the complete lead flow from first touch to sales-accepted opportunity • Own the DomainTools website as a demand generation engine • Lead SEO strategy to ensure DomainTools is visible wherever buyers are searching

Role Description DomainTools is at an inflection point, with strong product-market fit and a platform expanding rapidly in capability and scope. This is a builder role with real ownership, where you'll define the strategy, build the programs, own the number, and lead the team. - Pipeline Creation and Top-of-Funnel Growth - Own marketing-sourced and influenced pipeline targets end-to-end. - Build and scale top-of-funnel programs for various segments. - Design and execute multi-channel campaigns with a focus on ICP fit. - Build outbound and ABM programs anchored in specific pain signals. - Create technically substantive demand assets that earn trust. - Translate product portfolio into demand programs. - Inbound System and Lead Flow - Own the complete lead flow from first touch to sales-accepted opportunity. - Ensure high-value inbound requests are routed and followed up promptly. - Website, Digital, and Search - Own the DomainTools website as a demand generation engine. - Lead SEO strategy to ensure visibility across search interfaces. - Manage paid digital programs with clear ROI accountability. - Sales Partnership and Pipeline Execution - Partner closely with Sales leadership on pipeline forecasting. - Build target-account campaigns and live opportunity acceleration programs. - Build trust with frontline reps. - AI and MarTech, With Discipline - Evaluate and deploy AI-powered demand tools. - Maintain a focused tech stack and train AI tools on DomainTools-specific messaging. - Build workflows that accelerate investigation and campaign execution. - Analytics, Attribution, and Operating Cadence - Own dashboards covering funnel metrics and campaign performance. - Run a weekly demand gen operating review. - Build attribution models that earn trust. - Team and Budget Leadership - Hire, develop, and lead a high-performing demand generation team. - Own and optimize the demand gen budget. - Manage agency and vendor relationships. Qualifications - 8–12+ years in B2B demand generation or revenue marketing, with 4+ years at Director level or equivalent. - Proven pipeline ownership in mid-market to enterprise environments. - Deep experience in cybersecurity, enterprise SaaS, or highly technical B2B markets. - Strong top-of-funnel and ABM background. - Hands-on fluency with modern MarTech: Salesforce, Marketo, 6sense, and ZoomInfo. - Website and digital experience managing sites as demand assets. - AI and automation fluency with practical skepticism. - Strong sales partnership instincts. - Segmentation depth for distinct motions across various segments. - Executive-level communication skills. Requirements - Experience marketing a platform that spans multiple product lines. - Familiarity with security workflows and how security teams operationalize intelligence. - Experience marketing to or within the public sector or federal government. - Background building demand in a high-growth phase. - Experience building community-driven or peer-influence programs. Benefits - Fully paid medical, dental, and vision insurance premiums. - 401k retirement plan with company matching. - Basic life insurance. - Flexible PTO and additional well-being benefits.

• Learn to effectively communicate DomainTools value, product capabilities, technical features, and assist in prospect / customer awareness and adoption of our products and services. • Collaborate with customers and internal teams to design tailored solutions that meet specific customer requirements. • Deliver technical product presentations and demonstrations, to showcase how DomainTools solutions address customer needs and to get the Technical Win. • Collaborate with Account Executives and Customer Success Managers to deliver a targeted demonstration that ties in our products’ capabilities to desired customer use-cases. • Become an expert in delivery of the DomainTools Engage training program with a view towards enabling our customers to more effectively derive value from DomainTools products. • Become an expert on Cyber Threat Intelligence and DomainTools data, as well as the competitive landscape. • Provide T2 / T3 technical support to our customers by triaging tickets and liaising with the product and engineering teams to deliver timely answers. • Collaborate with the DomainTools product and engineering teams to define and test new features across all products that leverage current and emerging DomainTools datasets and adapt to changes in new integrations. • Be diligent in documenting best practices and lessons learned. Contribute to documentation and learning content for both internal teams and an external audience. • Ensure excellent service and support for customers by creating long-term business relationships, create innovative solutions to push user adoption and maximize the value of our products and/or integrations. • Utilize Confluence, Jira, Zendesk and Salesforce to track all pertinent information related to products, features, bugs, opportunities, and accounts. • International Travel may be required (~40%)

Role Description Join us to help our customers fight the bad guys! With threats to organizations growing, and breach notices in the news every day, our market is growing exponentially. We need an entry level Solutions Engineer to help our customers improve their security posture. As an SE at DomainTools, you will have the opportunity to work with the largest companies in the world, to conceptualize and implement new and inventive ways to integrate our products as well as our data within their systems (i.e. SIEM, TIP, SOAR technologies). As an SE at DomainTools, you will have a dual focus: - Developing net new relationships by supporting the AE in the region. - Championing adoption and delivering onboarding with existing customers. You will quickly cement yourself as the primary technical resource for our customers and prospects, working alongside our account representatives and executives to provide support during: - Pre-sales - Discovery - Demonstration - Proof of value opportunities You will lead focused beginner training, onboarding, and education sessions to help guide adoption of our solution set. You will also be a key provider of expert technical support by triaging escalated customer and prospect issues. This will involve a significant amount of cross team operational excellence, liaising with our product and engineering teams to drive timely resolutions. We want a collaborative and energetic individual that is keen to learn and advance their skills and experience in the CyberSecurity universe but also someone that can demonstrate a working knowledge of appropriate technical concepts. A successful candidate must be a flawless communicator, must be agile in their ability to translate highly technical concepts for the understanding of non-technical audiences and vice versa. They can contribute to customer advocacy internally, excel in a dynamic environment, and deliver messaging and feedback both to customers as well as back into the product, engineering, and integration organizations. We are a team that aims to support the provision of world class customer experience and as such, being proactive in your approach to this goal is key. You will have mentors and resources to assist with learning but your success will depend heavily on your ability to consume new information independently and using your initiative to reach out to experts within the organisation for specialist knowledge transfer. Qualifications - Demonstrable experience in enterprise SaaS, Fortune 500 in a similar customer facing role. - Working knowledge or recent experience with scripting languages (basic authoring). - Modern object oriented programming languages (reading, not authoring). - Databases and analytical tools. - Experience communicating effectively with customer engineers as well as non-technical stakeholders about a product’s technical capabilities, including API endpoints and integration use cases. - Experience in active troubleshooting of complex technical issues. - Fast learner, insanely curious, adept at both understanding and articulating new technologies as well as their corresponding value propositions on the fly. - Ability to excel in a high pressure, fast paced environment. - Understanding of common OS, Browser, OSI Stack, DNS, Domain Registration, TCP/IP and networking technologies. - Experience or familiarity with the CyberSecurity industry. Requirements - Learn to effectively communicate DomainTools value, product capabilities, technical features, and assist in prospect/customer awareness and adoption of our products and services. - Collaborate with customers and internal teams to design tailored solutions that meet specific customer requirements. - Deliver technical product presentations and demonstrations, to showcase how DomainTools solutions address customer needs and to get the Technical Win. - Collaborate with Account Executives and Customer Success Managers to deliver a targeted demonstration that ties in our products’ capabilities to desired customer use-cases. - Become an expert in delivery of the DomainTools Engage training program. - Become an expert on Cyber Threat Intelligence and DomainTools data, as well as the competitive landscape. - Provide T2 / T3 technical support to our customers by triaging tickets and liaising with the product and engineering teams. - Collaborate with the DomainTools product and engineering teams to define and test new features across all products. - Be diligent in documenting best practices and lessons learned. - Ensure excellent service and support for customers by creating long-term business relationships. - Utilize Confluence, Jira, Zendesk and Salesforce to track all pertinent information related to products, features, bugs, opportunities, and accounts. - International Travel may be required (~40%). Preferred Qualifications: (Bonus Points) - Good understanding of various firewall and web proxy technologies. - Working knowledge of SIEM / TIP / SOAR platforms. - Familiarity with JSON / RESTful API endpoints. - Familiarity with Big Data concepts and the management of large on-premise datasets. - Familiarity with LLMs. - Fluency in French, or other European languages.

Role Description DomainTools is hiring a Senior Software Engineer to join our Engineering Team. This role is perfect for a creative problem-solver with deep expertise in large-scale data engineering and a passion for technical leadership and continuous improvement. You'll be a key technical collaborator, not only designing and maintaining complex systems but also accelerating engineering productivity and mentoring the next generation of engineers. We are looking for someone with a strong background in Python, Rust, GoLang, and cloud infrastructure (AWS, Docker, Kubernetes) who is eager to take on big challenges and deliver high-quality, impactful results. Job Responsibilities - Design, code and maintain web-scale data systems - Discover, analyze and validate new data sets to add value for our customers - Creative problem solving to necessarily complex systems - Research, prove and employ cutting edge techniques & technologies - Provide code reviews, design feedback, demos, technical requirements & documentation - Provide accurate scope, estimates for time, capacity & costs of projects - Improve the lives of your coworkers by accelerating engineering productivity, reducing operational toil and increasing consistency - Provide technical leadership, assist in on-boarding & mentoring of junior engineers Qualifications - 5+ years of professional development experience with Python, GoLang, Rust or equivalent languages. Expertise in Rust and Python is highly valued. - 3+ years of experience with cloud infrastructure, specifically AWS, Docker, and Kubernetes. - 3+ years of experience with web-scale data engineering, leveraging data stores such as OpenSearch, Postgres (or PSQL), CockroachDB and Spark. - 3+ years of professional experience with Kafka. - 5+ years of experience working with Linux/Unix environments. - Excellent written and verbal communication skills. - Proven ability to coordinate effectively between multiple teams. - A positive attitude, strong interpersonal skills, and a genuine enjoyment of collaborating with, mentoring and assisting teammates. - Exceptional attention to detail and a commitment to delivering high-quality results. - Demonstrated history of high initiative and productivity that consistently adds value. - A proactive attitude towards continuous learning, particularly in unfamiliar domains. - Excited and passionate about working within the security space. Requirements - Bachelor's degree or higher in Computer Science/related field or equivalent experience (Pluses) - Design, implementation and/or maintenance of CICD & microservices (Pluses) - Experience with Data Pipelines such as ElasticSearch, NATS or Apache Airflow (Pluses) - Experience with data mining or machine learning techniques (Pluses) - Experience with text codec, encoding & web protocols (Pluses) - Bash, Scala, C, or Hive development experience (Pluses) - Experience with full stack development (Pluses) Benefits - Fully paid medical, dental and vision insurance premiums - 401k retirement plan with company matching - Basic life insurance - Flexible PTO - Additional well-being benefits Company Description DomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world’s most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.