Role Description The IMA Group is seeking a highly organized Scheduling Coordinator to support our Pennsylvania BDD provider scheduling team. In this role, you'll coordinate provider reschedules, optimize appointment availability, and ensure schedules are updated accurately and efficiently. This is an excellent opportunity for someone who thrives in a fast-paced, detail-oriented environment and enjoys working collaboratively. - Coordinate daily provider reschedules based on requests from the Provider Relations team. - Move appointments up when availability allows or place patients into the scheduling queue as needed. - Complete scheduling adjustments for priority exam double bookings. - Monitor schedules, identify conflicts, and communicate issues to the Scheduling Supervisor. - Maintain accurate scheduling records while adhering to HIPAA, OSHA, and company policies. - Collaborate with internal teams to provide exceptional scheduling support and customer service. Qualifications - High school diploma or equivalent required. - Previous scheduling, administrative, customer service, or healthcare experience preferred. - Strong organizational skills with excellent attention to detail. - Ability to prioritize multiple tasks in a fast-paced environment. - Excellent communication and computer skills, including Microsoft Office. Company Description The IMA Group is an Affirmative Action/Equal Opportunity Employer. - Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. - Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. - Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.

Role Description We are looking for organized individuals to assist with reservation coordination, scheduling, and itinerary support. In this remote role, you'll communicate with clients, coordinate travel-related arrangements, organize details, and help ensure a smooth planning experience. Training, support, and flexible scheduling are provided. Previous travel industry experience is not required. Key Responsibilities - Assist clients with booking hotels, resorts, cruises, and vacation packages - Provide guidance on destinations, accommodations, and travel options - Manage booking confirmations, changes, and documentation - Ensure accuracy of reservations and client details - Deliver timely and professional client communication - Stay updated on hospitality and travel industry trends Qualifications - Strong organizational and communication skills - Interest in hospitality and customer experience - Ability to work independently and manage time effectively - Comfortable using booking platforms and digital tools - Reliable internet access - Authorized to work in the U.S. and 18 years of age or older Benefits - Remote work with flexible scheduling - Training and ongoing professional support - Access to booking systems and supplier partnerships - Travel-related discounts and perks - Performance-based compensation

• Coordinate and assign caregivers to client visits and shifts • Maintain and update caregiver schedules in the scheduling software • Handle scheduling requests, changes, and emergencies promptly • Serve as the primary point of contact for caregivers regarding scheduling inquiries • Communicate schedule changes and updates to caregivers and clients • Collaborate with the care coordination team to ensure alignment between client care plans and caregiver schedules • Monitor caregiver compliance with client care plans and agency policies • Address and resolve scheduling conflicts in collaboration with the senior scheduling coordinator or management • Ensure accurate and up-to-date documentation of caregiver assignments and client schedules • Provide support to caregivers regarding scheduling-related inquiries and issues • Assist clients and their families with scheduling concerns

• Follow our routine and procedures • Learn & execute our scripts • Answer inbound and make outbound calls for booking and scheduling appointments • Ensure consistent delivery of high-quality customer service