• Own overall store performance and growth • Manage collections, merchandising, navigation, and customer experience • Optimize conversion flow and customer journey

• Respond to digital consumer inquiries and provide best-in-class service in support of company-owned websites. • Address and resolve incoming customer inquiries related to pre-purchase questions, installation requirements, troubleshooting, product care, and complaint resolution. • Resolve inquiries via the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms. • Navigate systems and resources effectively, including the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and others as needed. • Maintain high standards of protocol and adhere to established guidelines. • Support business growth goals by identifying sales opportunities. • Recognize sales opportunities and complete private store referral process or refer sales prospects to relevant teams to convert interactions into revenue opportunities based on established protocols.

• Provide direction and leadership to the Digital User Experience team • Responsible for the delivery and operational stability of corporate endpoint platforms and applications • Champion process improvements and build relationships with key stakeholders • Solve business problems through digital transformation and implement new technologies • Participate in overall business planning and technology vision • Manage multiple projects within and across teams

Role Description We are looking for a motivated QA Analyst- TOSCA (eCommerce Web applications) ready to take us to the next level! If you have experience in test automation using Tricentis TOSCA to ensure the quality and reliability of our SDFC front-end web application and are looking for your next career move, apply now. This position will be full-time and remote. What You’ll Do - Interact with the business and understand the requirements - Determine time estimates, timeline for work, and provide status updates as requested - Experience with Agile methodologies - Scrum, Continuous integration - Attention to detail, desire, and ability to work in a multi-distributed team environment - Participate in design and implementation of a test management system - Strong communication skills; both written and spoken Qualifications - 3-5 years of test automation experience with Tricentis TOSCA - Build Test Automation scripts using TOSCA to support SDFC Front end web application - Required experience in testing analytics and/or marketing analytics functions to support B2C and eCommerce portal - Experience in Observe Point to automate analytics functionality supporting eCommerce portal with ability to analyze test results and provide interpretation - Experience in JMeter for performance testing - Test planning and identification of Test Data - Test Scripts executed following the completion of development and code available to test - Defects are logged in JIRA and are linked to the stories to allow a holistic view of development progress - A Test report will be published at the end of each Sprint; Defect Management Analysis and reporting Triage of defects identified - Required to have QTest Test Management System experience, used to manage, and track test cases - Must have ability to implement AI capabilities to optimize testing effort Requirements - TOSCA Certifications (Preferred) Physical Demands - Ability to safely and successfully perform the essential job functions - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.