ACC Premiere

• Handle high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs • Deliver exceptional customer service while handling escalated or complex member interactions • Consult with members to understand their needs and identify the most appropriate transportation options • Communicate clearly and professionally using strong verbal communication skills • Adapt your approach to support a wide range of member personalities, needs, and situations • Use positive, empathetic language to represent yourself and the company in a professional manner