Advanced Contact Center Services for the World's Most Trusted Brands
NEMT Scheduling Coordinator
Location
Wisconsin
Posted
12 days ago
Salary
$14 / hour
Seniority
Mid Level
Job Description
NEMT Scheduling Coordinator
ACC Premiere
• Handle high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs • Deliver exceptional customer service while handling escalated or complex member interactions • Consult with members to understand their needs and identify the most appropriate transportation options • Communicate clearly and professionally using strong verbal communication skills • Adapt your approach to support a wide range of member personalities, needs, and situations • Use positive, empathetic language to represent yourself and the company in a professional manner
Job Requirements
- Minimum of 2 years’ customer service experience in a call center environment
- Experience with diagnosing and troubleshooting technology
- Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction
- Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company
- Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients
- Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise
Benefits
- Health, dental, vision, and life insurance
- 401(k)
- Daily Pay
- Employee assistance program
- Gym membership subsidy
- Referral Program
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