• Pilot e-commerce projects and platform rollouts across different international markets, managing scope, timelines, dependencies, and risks end to end. • Coordinate market-specific delivery while maintaining alignment with the global platform and program standards. • Ensure clear communication and reporting across business stakeholders, technical teams, and delivery partners. • Track and manage features within the SAFe delivery framework, including participation in and preparation for PI Planning. • Maintain visibility on feature progress, dependencies, and commitments across teams and program increments. • Work closely with Product Owners, Scrum Masters, and delivery teams to keep delivery cadence and execution on track. • Drive ongoing delivery across web performance, platform security, and test automation. • Manage and follow up with external partners and system integrators, holding them accountable to quality and timelines. • Champion continuous improvement of the e-commerce platform — stability, performance, quality, and operational efficiency. • Partner closely with business, technical, and vendor teams to align priorities and unblock delivery. • Act as a connection point between business needs and technical execution, clarifying ownership and driving follow-up. • Bring an appetite for automation, AI, and new approaches to improve delivery efficiency and reduce manual effort. • Identify opportunities to streamline delivery workflows, testing, and reporting through modern tooling and AI-assisted practices.

• Lead technical projects from inception to completion, breathing life into project ideas with your structured planning and pragmatic execution. • Transform technical requirements into tangible successes, leveraging your unique blend of technical understanding and analytical skills. • Monitor the heartbeat of project progress with an eagle eye, setting ambitious yet attainable deadlines. • Act as the pivotal bridge between engineering teams and department heads, translating technical detail into clear business language. • Embrace technical and organizational challenges with a problem-solving mindset, navigating through obstacles with agility. • Cross the finish line with projects that not only meet the brief but also set new standards of excellence.

Role Description We are seeking an Associate to support and coordinate cloud migration, modernization, and transformation initiatives across North America. This role provides an opportunity to grow into a fully independent project manager while contributing to project planning, execution, and delivery in partnership with clients, internal technical teams, and global stakeholders. The ideal candidate brings foundational project management experience, strong coordination skills, and a desire to develop deeper cloud and technical program expertise. Key Responsibilities: - Support planning and execution of cloud projects or defined workstreams within larger programs. - Assist with developing and maintaining schedules, milestones, deliverables, and dependencies using tools such as JIRA, Confluence, Asana, MS Project, or Smartsheet. - Coordinate meetings, document decisions, track action items, and facilitate clear communication across onshore/offshore teams. - Prepare project updates, track risks and issues, and assist in producing management-level reports and presentations. - Translate business and technical requirements into structured tasks for delivery teams. - Monitor progress, identify blockers, and escalate concerns as needed to senior project managers or technical leads. - Apply basic cloud delivery concepts (Lift & Shift, Re-platforming, Refactoring) under guidance. Qualifications - 3-6 years of relevant experience in IT project coordination, cloud project delivery, or technical program support. - Demonstrated ability to manage timelines, deliverables, and cross-team communication. - Experience working with project management frameworks and supporting medium-scale initiatives. - Foundational understanding of cloud platforms (AWS, Azure, or GCP) and cloud delivery methodologies. - At least one entry-level cloud certification (e.g., AWS Solutions Architect – Associate, Azure Administrator – Associate, or GCP Associate Cloud Engineer) or willingness to obtain within 3–6 months. - Familiarity with Agile/Scrum, Kanban, and Hybrid/Waterfall methodologies. - Strong organizational, documentation, and problem-solving skills. - Proficiency with collaboration tools such as MS Office/Google Workspace, JIRA, Confluence, Asana/Trello, Smartsheet, Miro/Figma, Slack/Teams. - Strong interpersonal and communication skills with the ability to engage confidently with internal teams and customers. - General awareness of IT/cloud compliance and security standards (SOC 2, ISO 27001, HIPAA, PCI-DSS). Requirements - Practical exposure to cloud environments or cloud-related projects. - Project management certifications (CAPM, PMP, Agile, or equivalent). - Scrum/Agile certifications (CSM/PSM, CSPO/PSPO) or experience in scaled Agile environments (SAFe). - Associate or Professional-level cloud certifications (AWS, Azure, or GCP). - Familiarity with DevOps and CI/CD tools such as GitHub, GitLab, or Azure DevOps. - Understanding of networking, security fundamentals, and system administration (Windows/Linux). - Experience working in multi-regional, cross-cultural teams. Benefits - Compensation: up to USD 50 - hourly Additional Information All your information will be kept confidential according to EEO guidelines.

• Manage the customer service desk (Jira) for all incoming client tickets • Triage and prioritize tickets, distinguishing operational tasks from development work • Assign development tickets to the correct delivery team per client and follow up to resolution • Resolve operational requests directly, including password resets, access provisioning, firewall rule changes, and WAF configuration • Respond to client questions and keep tickets moving against agreed response times • Monitor uptime across client websites and APIs (Pingdom) and manage alert routing (Opsgenie) • Act as first responder for incidents, coordinating investigation and escalation for P1 events • Coordinate with GSC India for 24x7 L1 support, briefing the nearshore team and handling escalations • Perform biweekly system patching for client servers hosted on virtualised infrastructure • Coordinate maintenance windows with clients and verify service health after changes • Document maintenance activity through change tickets • Run monthly software lifecycle and end-of-life reviews across client technology stacks • Review newly published security vulnerabilities (CVEs) and notify project managers of relevant risks • Generate monthly SLA performance reports for client review meetings • Maintain client documentation, runbooks, and meeting notes in Confluence • Keep onboarding and operational documentation current as clients and environments change • Support onboarding of new clients into managed services