Role Description We are seeking an Associate to support and coordinate cloud migration, modernization, and transformation initiatives across North America. This role provides an opportunity to grow into a fully independent project manager while contributing to project planning, execution, and delivery in partnership with clients, internal technical teams, and global stakeholders. The ideal candidate brings foundational project management experience, strong coordination skills, and a desire to develop deeper cloud and technical program expertise. Key Responsibilities: - Support planning and execution of cloud projects or defined workstreams within larger programs. - Assist with developing and maintaining schedules, milestones, deliverables, and dependencies using tools such as JIRA, Confluence, Asana, MS Project, or Smartsheet. - Coordinate meetings, document decisions, track action items, and facilitate clear communication across onshore/offshore teams. - Prepare project updates, track risks and issues, and assist in producing management-level reports and presentations. - Translate business and technical requirements into structured tasks for delivery teams. - Monitor progress, identify blockers, and escalate concerns as needed to senior project managers or technical leads. - Apply basic cloud delivery concepts (Lift & Shift, Re-platforming, Refactoring) under guidance. Qualifications - 3-6 years of relevant experience in IT project coordination, cloud project delivery, or technical program support. - Demonstrated ability to manage timelines, deliverables, and cross-team communication. - Experience working with project management frameworks and supporting medium-scale initiatives. - Foundational understanding of cloud platforms (AWS, Azure, or GCP) and cloud delivery methodologies. - At least one entry-level cloud certification (e.g., AWS Solutions Architect – Associate, Azure Administrator – Associate, or GCP Associate Cloud Engineer) or willingness to obtain within 3–6 months. - Familiarity with Agile/Scrum, Kanban, and Hybrid/Waterfall methodologies. - Strong organizational, documentation, and problem-solving skills. - Proficiency with collaboration tools such as MS Office/Google Workspace, JIRA, Confluence, Asana/Trello, Smartsheet, Miro/Figma, Slack/Teams. - Strong interpersonal and communication skills with the ability to engage confidently with internal teams and customers. - General awareness of IT/cloud compliance and security standards (SOC 2, ISO 27001, HIPAA, PCI-DSS). Requirements - Practical exposure to cloud environments or cloud-related projects. - Project management certifications (CAPM, PMP, Agile, or equivalent). - Scrum/Agile certifications (CSM/PSM, CSPO/PSPO) or experience in scaled Agile environments (SAFe). - Associate or Professional-level cloud certifications (AWS, Azure, or GCP). - Familiarity with DevOps and CI/CD tools such as GitHub, GitLab, or Azure DevOps. - Understanding of networking, security fundamentals, and system administration (Windows/Linux). - Experience working in multi-regional, cross-cultural teams. Benefits - Compensation: up to USD 50 - hourly Additional Information All your information will be kept confidential according to EEO guidelines.

• Manage the customer service desk (Jira) for all incoming client tickets • Triage and prioritize tickets, distinguishing operational tasks from development work • Assign development tickets to the correct delivery team per client and follow up to resolution • Resolve operational requests directly, including password resets, access provisioning, firewall rule changes, and WAF configuration • Respond to client questions and keep tickets moving against agreed response times • Monitor uptime across client websites and APIs (Pingdom) and manage alert routing (Opsgenie) • Act as first responder for incidents, coordinating investigation and escalation for P1 events • Coordinate with GSC India for 24x7 L1 support, briefing the nearshore team and handling escalations • Perform biweekly system patching for client servers hosted on virtualised infrastructure • Coordinate maintenance windows with clients and verify service health after changes • Document maintenance activity through change tickets • Run monthly software lifecycle and end-of-life reviews across client technology stacks • Review newly published security vulnerabilities (CVEs) and notify project managers of relevant risks • Generate monthly SLA performance reports for client review meetings • Maintain client documentation, runbooks, and meeting notes in Confluence • Keep onboarding and operational documentation current as clients and environments change • Support onboarding of new clients into managed services

Role Description We are seeking a full-time, remote IT Project Manager. This position is responsible for the planning, coordination, and delivery of assigned IT projects that support Paradigm’s business processes and operational objectives. Projects may vary in scope and complexity and may involve cross‑functional collaboration. The IT Project Manager is accountable for the successful delivery of projects within approved scope, schedule, budget, quality, and risk parameters. The role applies established project management practices, organizational standards, and available technologies to effectively plan, manage, and deliver projects. The IT Project Manager is expected to leverage approved tools and capabilities to improve efficiency, maintain high-quality project artifacts, support decision-making, and minimize administrative effort. Demonstrates a customer-first mindset through a commitment to delivering the best possible outcomes for our customers, including injured workers, payors, clients, providers, stakeholders, and internal teams. By fully leveraging Paradigm’s solutions, delivering consistently high‑quality service, and collaborating effectively with internal and external partners, we create an exceptional customer experience. Responsibilities - Plan, coordinate, execute, and monitor assigned IT projects in accordance with approved scope, schedule, budget, quality, and risk parameters. - Lead cross-functional project teams and coordinate resources across business and IT functions to achieve project objectives, often without direct supervisory authority. - Facilitate the definition of project objectives, scope, deliverables, and success criteria. - Develop and maintain project plans, schedules, estimates, and forecasts using established project management practices and approved tools and technologies. - Define and coordinate project tasks and resource requirements across IT and business teams. - Manage day-to-day project execution, including tracking progress, dependencies, risks, and issues. - Proactively identify project risks and issues, implement mitigation actions within authority, and escalate as appropriate. - Identify, manage, and communicate project dependencies and potential impacts across teams, initiatives, and business functions. - Manage and control project budgets and resource utilization. - Track project deliverables, milestones, and performance metrics using appropriate tools, dashboards, and reporting mechanisms. - Utilize approved productivity, automation, analytics, and AI-enabled capabilities to improve project planning, communication, reporting, analysis, and delivery effectiveness. - Review, validate, and exercise professional judgment over AI-generated content, recommendations, analyses, and project artifacts to ensure accuracy, completeness, compliance, and alignment with actual project conditions and organizational standards. - Support organizational adoption of approved AI capabilities by identifying and sharing effective practices, lessons learned, and opportunities to improve project delivery performance. - Direct and coordinate project team members to support timely and effective delivery. - Communicate project status, risks, issues, dependencies, decisions, and recommendations to stakeholders at all levels of the organization, including senior leadership. - Provide project information and analysis to support decision-making and escalation. - Implement approved project changes and interventions to achieve intended project outputs. - Execute and support change management activities related to project implementation, transition, and adoption within the project scope. - Conduct project evaluations and post‑implementation assessments to identify lessons learned and improvement opportunities. - Lead or support implementation planning and transition activities as assigned. - Ensure compliance with Paradigm project governance standards, methodologies, and controls. - Maintain required project documentation and artifacts in accordance with PMO standards. - Collaborate with Senior Project Managers and PMO leadership on escalations, dependencies, and continuous improvement initiatives. - Perform additional support functions as needed. - Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines. - Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality. Qualifications - Minimum of 5–7 years of direct work experience in an IT project management or related delivery role. - Demonstrated knowledge of project management principles, methodologies, tools, and governance practices. - Experience managing project scope, schedules, budgets, risks, issues, dependencies, and stakeholder expectations. - Demonstrated ability to lead and influence cross-functional teams, stakeholders, and subject matter experts to achieve project objectives. - Demonstrated ability to manage competing priorities and adapt to changing business needs in a dynamic environment. - Proven experience in risk identification and issue management. - Working knowledge of change management concepts in a project environment. - Experience operating within established project governance frameworks. - Focus on achieving intended business outcomes while balancing project constraints, organizational priorities, and available resources. - Proficiency in Microsoft Project or comparable project planning tools. - Demonstrated ability to effectively leverage available technologies, automation, analytics, and AI-enabled capabilities to improve productivity, reduce administrative effort, and enhance project delivery performance. - Ability to effectively incorporate AI capabilities into day-to-day project management activities while applying critical thinking and professional judgment to validate outputs and recommendations. - Demonstrated ability to identify opportunities to improve delivery effectiveness through automation, AI-enabled workflows, and emerging technologies. - PMP or equivalent project management certification preferred. Benefits - Health and wellness – We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest. - Volunteer time – We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. - Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

• Lead strategic medium- and large-scale projects from initiation through closure. • Define project scope, objectives, timelines, budget, and deliverables. • Manage internal and external stakeholders, including executive leadership. • Develop and maintain detailed project plans. • Identify, analyze, and mitigate risks. • Monitor KPIs and ensure adherence to timelines and budget. • Coordinate cross-functional teams (technology, product, operations, etc.). • Ensure clear and consistent communication among all stakeholders. • Implement best practices and project management methodologies (Agile, Waterfall, or hybrid). • Resolve conflicts and remove project impediments. • Provide executive status updates and performance metrics reporting.